GO is Malta’s leading communications services company. As the first quad play provider in Malta we provide mobile, fixed line, internet and TV services to more than 500,000 customers.

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Be one of us!
We are looking for ambitious individuals who are able to connect with absolutely anyone. Our contact centre team values a customer-centric approach and ensure, more than anything else, to provide support to our customers in the best way possible.&nbsp;&nbsp;
The role of contact centre agent is critical for us. You will often be the primary point of contact for our customers when they really need us the most. Your mission is to interact with customers through various channels, providing general information and even troubleshooting customer care or technical problems.
Does this sound interesting to you? Here&rsquo;s what you must have to match our requirements:
<ul>
<li>Strong command of verbal and written communication in the English and Maltese language</li>
<li>Ability to think on your feet and meet customers at their level</li>
<li>Proficient in but not only MS computer applications</li>
<li>Ability to multi task effectively</li>
<li>Excellent data entry and typing skills</li>
<li>Ability to handle stressful situations appropriately</li>
</ul>
This is a full-time position (40 hour/week) Monday to Sunday on a scheduled roster. Availability of evenings and weekend work is required.&nbsp;
​Does this sound like you?&nbsp;Here&rsquo;s how you can hit a few plus points for this position:​
<ul>
<li>Ability to add personality to interactions: Be conversational &ndash; yet professional</li>
<li>Superior listening skills and knowledge of customer service practices and principles</li>
<li>1 year of experience in a contact centre environment</li>
</ul>
If this describes you, then this is a glimpse of what you'll be doing:
<ul>
<li>Provide an excellent standard of service via online chat, e-mail, calls and any other support channel, to ensure that customers&rsquo; expectations are met and exceeded;</li>
<li>Ensure that all problems are resolved speedily achieving high levels of first contact resolution and excellent customer satisfaction;</li>
<li>Carry out effective troubleshooting, following up of interactions and logging of customer conversations as per standard operating procedures;</li>
<li>Be capable of identifying new sales, upselling or cross-selling opportunities and seal the deal immediately;</li>
<li>Be responsive and flexible to business working hours and team needs, maintaining a professional approach at all times;</li>
<li>Regularly meet targets set by line management;</li>
<li>Corresponding with customers or enquirers via calls, and digital channels such as but not only WhatsApp, live chat, email and social media according to company practices;</li>
<li>Alert the line management of trends in customer interactions;</li>
<li>Be prepared to undergo further training to keep abreast with customers&rsquo; needs;</li>
<li>Process sales orders and agreements; and</li>
<li>Other duties as assigned</li>
</ul>
​What&rsquo;s in it for you?
Joining our team comes with a lot of benefits! Here&rsquo;s a glimpse of what we&rsquo;ll offer you for being brilliant:
<ul>
<li>No more bills! Free UNLIMITED GO services for your home and mobile</li>
<li>Four weeks paid birth-leave for all non-birthing parents</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs</li>
<li>A budget to spend on your own personal and/or professional development</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation</li>
<li>A budget dedicated to your children&rsquo;s summer school costs</li>
</ul>

GO plc


Be one of us!

We are looking for ambitious individuals who are able to connect with absolutely anyone. Our contact centre team values a customer-centric approach and ensure, more than anything else, to provide support to our customers in the best way possible.



The role of contact centre agent is critical for us. You will often be the primary point of contact for our customers when they really need us the most. Your mission is to interact with customers through various channels, providing general information and even troubleshooting customer care or technical problems.

Does this sound interesting to you? Here’s what you must have to match our requirements:


 - Strong command of verbal and written communication in the English and Maltese language

 - Ability to think on your feet and meet customers at their level

 - Proficient in but not only MS computer applications

 - Ability to multi task effectively

 - Excellent data entry and typing skills

 - Ability to handle stressful situations appropriately


This is a full-time position (40 hour/week) Monday to Sunday on a scheduled roster. Availability of evenings and weekend work is required.


​Does this sound like you?
Here’s how you can hit a few plus points for this position:​


 - Ability to add personality to interactions: Be conversational – yet professional

 - Superior listening skills and knowledge of customer service practices and principles

 - 1 year of experience in a contact centre environment


If this describes you, then this is a glimpse of what you'll be doing:


 - Provide an excellent standard of service via online chat, e-mail, calls and any other support channel, to ensure that customers’ expectations are met and exceeded;

 - Ensure that all problems are resolved speedily achieving high levels of first contact resolution and excellent customer satisfaction;

 - Carry out effective troubleshooting, following up of interactions and logging of customer conversations as per standard operating procedures;

 - Be capable of identifying new sales, upselling or cross-selling opportunities and seal the deal immediately;

 - Be responsive and flexible to business working hours and team needs, maintaining a professional approach at all times;

 - Regularly meet targets set by line management;

 - Corresponding with customers or enquirers via calls, and digital channels such as but not only WhatsApp, live chat, email and social media according to company practices;

 - Alert the line management of trends in customer interactions;

 - Be prepared to undergo further training to keep abreast with customers’ needs;

 - Process sales orders and agreements; and

 - Other duties as assigned


​What’s in it for you?

Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:


 - No more bills! Free UNLIMITED GO services for your home and mobile

 - Four weeks paid birth-leave for all non-birthing parents

 - Private Hospital Health Insurance, to protect you from unexpected, high medical costs

 - A budget to spend on your own personal and/or professional development

 - Therapy sessions to support your needs in collaboration with Richmond Foundation

 - A budget dedicated to your children’s summer school costs


Active

Customer Care Agents

Put your ability to work!
We&rsquo;re looking for FTTH Coordinators to supervise, oversee, coordinate, and certify all operations activities required to build GO&rsquo;s FTTH network in a smooth manner.
Does this sound like you? Here&rsquo;s what you need to have to match our requirements:
<ul>
<li>Be ready to work in the field with minimal or no assistance or supervision using any vehicles or tools required to carry out the job.</li>
<li>Previous experience in leading a team.</li>
<li>Ability to liaise&nbsp;with stakeholders and peers to unblock any challenges for the required solution.</li>
<li>Approach work with common sense and a good attitude, is adaptable to the exigencies of work and can be depended upon to see a job to its end.</li>
<li>Be courteous and communicates appropriately with the public, fellow employees, supervisors and customers.</li>
<li>Have GO&rsquo;s success at heart and is sensitive to the impact the job and his role have on 3rd parties&rsquo; view of the company.</li>
<li>Possess good negotiation and communication skills.</li>
<li>Be able to identify problems and review related information to develop and evaluate options and propose solutions.</li>
<li>Computer literate and proficient in the use of IT systems</li>
<li>Be in possession of a valid driving license.</li>
<li>Fluency in both Maltese &amp; English language.</li>
</ul>
This is how you can hit a few more plus points for this position:
<ul>
<li>Full Technical Diploma / Technical Diploma&nbsp;or relevant qualifications.</li>
<li>Possess knowledge of Fixed Access Network Planning concepts.</li>
<li>Possess knowledge of Civil Engineering Work concepts.</li>
<li>Have expertise in outside plant deployment practices including:
<ul>
<li>Standards and policies,</li>
<li>Equipment handling and installation,</li>
<li>Proficiency in fibre testing and use of OTDR and Source and Power Meter,</li>
<li>Certification procedures</li>
<li>Use of associated tools.</li>
</ul>
</li>
<li>Attended an FTTH deployment course.</li>
</ul>
If this describes you, here&rsquo;s a glimpse of what you will be doing in this position:
<ul>
<li>Co-ordinate and manage FTTH projects in line with GO&rsquo;s procedures and timelines.</li>
<li>Manage a team of personnel towards the build, testing and certification of FTTH network.</li>
<li>Oversee, coordinate and certify Fixed Access Civil, Fibre and Copper infrastructure build through the mediation of designs to implementers, in line with design and priorities as set by the company.&nbsp; In carrying out this work, quantity control and quality audits will need to be carried out.</li>
<li>Ensure that any materials supplied and designs assigned to implementers are certified fit for use according to GO&rsquo;s policies and standards and act as a support contact point to implementers&rsquo; for smooth deployment solving any network build related problems.</li>
<li>Ensure that the plant is being handed over with records ready for service provisioning.&nbsp; In carrying out this task, various demand driven passive elements will need to be installed to maintain network capacity.</li>
<li>Ensure that works are being carried out according to the company&rsquo;s latest health and safety and quality standards and taking corrective action, indicating the appropriate way of implementation as required.</li>
<li>Ensure that procedures are followed to avoid or minimise downtime to clients through constant communication with other sections, clients and third parties as required during network reconfiguration, or works undertaken in close proximity to GO&rsquo;s infrastructure.</li>
<li>Take initiative to remain constantly up to date with latest technological advancement in own area of operation while advising of new ways of operating.</li>
<li>Be available to carry out such ad hoc assignments as may be requested from time to time by the Company.</li>
<li>Be available to participate in an on-call roster.</li>
</ul>
We'll recruit as soon as we find our match. Don't think twice - apply now.


Put your ability to work!

We’re looking for FTTH Coordinators to supervise, oversee, coordinate, and certify all operations activities required to build GO’s FTTH network in a smooth manner.

Does this sound like you? Here’s what you need to have to match our requirements:


 - Be ready to work in the field with minimal or no assistance or supervision using any vehicles or tools required to carry out the job.

 - Previous experience in leading a team.

 - Ability to liaise
with stakeholders and peers to unblock any challenges for the required solution.

 - Approach work with common sense and a good attitude, is adaptable to the exigencies of work and can be depended upon to see a job to its end.

 - Be courteous and communicates appropriately with the public, fellow employees, supervisors and customers.

 - Have GO’s success at heart and is sensitive to the impact the job and his role have on 3rd parties’ view of the company.

 - Possess good negotiation and communication skills.

 - Be able to identify problems and review related information to develop and evaluate options and propose solutions.

 - Computer literate and proficient in the use of IT systems

 - Be in possession of a valid driving license.

 - Fluency in both Maltese &amp; English language.


This is how you can hit a few more plus points for this position:


 - Full Technical Diploma / Technical Diploma
or relevant qualifications.

 - Possess knowledge of Fixed Access Network Planning concepts.

 - Possess knowledge of Civil Engineering Work concepts.

 - Have expertise in outside plant deployment practices including:


 - Standards and policies,

 - Equipment handling and installation,

 - Proficiency in fibre testing and use of OTDR and Source and Power Meter,

 - Certification procedures

 - Use of associated tools.



 - Attended an FTTH deployment course.


If this describes you, here’s a glimpse of what you will be doing in this position:


 - Co-ordinate and manage FTTH projects in line with GO’s procedures and timelines.

 - Manage a team of personnel towards the build, testing and certification of FTTH network.

 - Oversee, coordinate and certify Fixed Access Civil, Fibre and Copper infrastructure build through the mediation of designs to implementers, in line with design and priorities as set by the company.
 In carrying out this work, quantity control and quality audits will need to be carried out.

 - Ensure that any materials supplied and designs assigned to implementers are certified fit for use according to GO’s policies and standards and act as a support contact point to implementers’ for smooth deployment solving any network build related problems.

 - Ensure that the plant is being handed over with records ready for service provisioning.
 In carrying out this task, various demand driven passive elements will need to be installed to maintain network capacity.

 - Ensure that works are being carried out according to the company’s latest health and safety and quality standards and taking corrective action, indicating the appropriate way of implementation as required.

 - Ensure that procedures are followed to avoid or minimise downtime to clients through constant communication with other sections, clients and third parties as required during network reconfiguration, or works undertaken in close proximity to GO’s infrastructure.

 - Take initiative to remain constantly up to date with latest technological advancement in own area of operation while advising of new ways of operating.

 - Be available to carry out such ad hoc assignments as may be requested from time to time by the Company.

 - Be available to participate in an on-call roster.


We'll recruit as soon as we find our match. Don't think twice - apply now.

FTTH Coordinator

Follow your vision, help us change the future.
We're looking for awesome,&nbsp;energetic and tech savvy individuals looking to boost their technical career and join our team as Technician.
The role's purpose is to&nbsp;ensure the proper operation of the outside plant assets deployed by the company.&nbsp; Excellent&nbsp;problem solving skills and an eye for detail are two very important skills needed in order to thrive in this role. As long as you&rsquo;re willing to learn, this position is a great opportunity to grow and develop yourself within a fast-paced environment!
Does this sound like you? Here&rsquo;s what you need to have to match our requirements:
<ul>
<li>Ability to approach work with common sense and a good attitude, is adaptable to the exigencies of work and can be depended upon to see a job to its end.</li>
<li>Possess fault identification and rectification skills.</li>
<li>Be a&nbsp;courteous individual&nbsp;and communicates appropriately with the public, fellow employees, supervisors and customers.</li>
<li>Have GO&rsquo;s success at heart and is sensitive to the impact the job and his role have on 3rd parties&rsquo; view of the company.</li>
<li>Works well in a team, flexible and determined to deliver at the best possible performance.</li>
<li>Is computer literate&nbsp;(Possess ECDL or equivalent)</li>
<li>Fluent in both written and spoken English.</li>
</ul>
This is how you can hit a few more plus points for this position:​
<ul>
<li>Proficiency&nbsp;in outside plant deployment practices including:
<ul>
<li>Standards and policies,</li>
<li>Equipment handling and installation,</li>
<li>Test and measurement procedures,</li>
<li>Certification procedures,</li>
<li>Use of associated tools.</li>
</ul>
</li>
<li>Proficient&nbsp;in the use of corporate IT systems and willing to learn new systems</li>
<li>Knowledge&nbsp;of Fixed Access Network Planning concepts.</li>
<li>Proficient&nbsp;in outside plant deployment practices and policies.</li>
<li>Technical&nbsp;qualifications (MCAST or University) or equivalent.</li>
<li>Is in possession of a valid driving license.</li>
</ul>
If this describes you, here&rsquo;s a glimpse of what you will be doing in this position:​
<ul>
<li>Install and maintain, joint and terminate both fibre and copper cables in any environment according to procedures and standards set by the company.&nbsp;</li>
<li>Identify GO infrastructure in the external plant through the use of records documents, mark and oversee any 3rd party works close to GO&rsquo;s infrastructure following procedures and standards set by the company.</li>
<li>Certify any works carried out by 3rd parties, sub-contractors and GO as fit for use.</li>
<li>Report any damages to GO infrastructure through the proper channels following procedures and standards set by the company.</li>
<li>Report any required plant maintenance and/or upgrades through the proper channels following the correct procedures set by the company.</li>
<li>Provide as-installed details of works carried out for records.</li>
<li>Liaise with 3rd parties, peers and clients as necessary to get the job done in an appropriate manner.</li>
<li>Be available to carry out such ad hoc assignments as may be requested from time to time by the Company and deputise direct superior as and when required</li>
</ul>
What&rsquo;s in it for you?
Joining our team comes with a lot of benefits! Here&rsquo;s a glimpse of what we&rsquo;ll offer you for being brilliant:
<ul>
<li>No more bills! Free UNLIMITED GO services for your home and mobile</li>
<li>Four weeks paid birth-leave for all non-birthing parents</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs</li>
<li>A budget to spend on your own personal and/or professional development</li>
<li>Therapy sessions to support your needs in collaboration with Richmond Foundation</li>
<li>A budget dedicated to your children&rsquo;s summer school costs</li>
</ul>
And more&hellip;
APPLY<a href="https://go.talexio.com/jobs" target="_blank" rel="noopener"></a>


Follow your vision, help us change the future.

We're looking for awesome,
energetic and tech savvy individuals looking to boost their technical career and join our team as Technician.

The role's purpose is to
ensure the proper operation of the outside plant assets deployed by the company.
 Excellent
problem solving skills and an eye for detail are two very important skills needed in order to thrive in this role. As long as you’re willing to learn, this position is a great opportunity to grow and develop yourself within a fast-paced environment!

Does this sound like you? Here’s what you need to have to match our requirements:


 - Ability to approach work with common sense and a good attitude, is adaptable to the exigencies of work and can be depended upon to see a job to its end.

 - Possess fault identification and rectification skills.

 - Be a
courteous individual
and communicates appropriately with the public, fellow employees, supervisors and customers.

 - Have GO’s success at heart and is sensitive to the impact the job and his role have on 3rd parties’ view of the company.

 - Works well in a team, flexible and determined to deliver at the best possible performance.

 - Is computer literate
(Possess ECDL or equivalent)

 - Fluent in both written and spoken English.


This is how you can hit a few more plus points for this position:​


 - Proficiency
in outside plant deployment practices including:


 - Standards and policies,

 - Equipment handling and installation,

 - Test and measurement procedures,

 - Certification procedures,

 - Use of associated tools.



 - Proficient
in the use of corporate IT systems and willing to learn new systems

 - Knowledge
of Fixed Access Network Planning concepts.

 - Proficient
in outside plant deployment practices and policies.

 - Technical
qualifications (MCAST or University) or equivalent.

 - Is in possession of a valid driving license.


If this describes you, here’s a glimpse of what you will be doing in this position:​


 - Install and maintain, joint and terminate both fibre and copper cables in any environment according to procedures and standards set by the company.


 - Identify GO infrastructure in the external plant through the use of records documents, mark and oversee any 3rd party works close to GO’s infrastructure following procedures and standards set by the company.

 - Certify any works carried out by 3rd parties, sub-contractors and GO as fit for use.

 - Report any damages to GO infrastructure through the proper channels following procedures and standards set by the company.

 - Report any required plant maintenance and/or upgrades through the proper channels following the correct procedures set by the company.

 - Provide as-installed details of works carried out for records.

 - Liaise with 3rd parties, peers and clients as necessary to get the job done in an appropriate manner.

 - Be available to carry out such ad hoc assignments as may be requested from time to time by the Company and deputise direct superior as and when required


What’s in it for you?

Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:


 - No more bills! Free UNLIMITED GO services for your home and mobile

 - Four weeks paid birth-leave for all non-birthing parents

 - Private Hospital Health Insurance, to protect you from unexpected, high medical costs

 - A budget to spend on your own personal and/or professional development

 - Therapy sessions to support your needs in collaboration with Richmond Foundation

 - A budget dedicated to your children’s summer school costs


And more…

APPLY

Technician (On-site)

Learning at Internet speed!
We are looking for energetic individuals&nbsp;interested in boosting&nbsp;their career within a technical environment.&nbsp;GO's Digital&nbsp;Team is looking for a NOC Technical Officer.
Sounds like you? Here's&nbsp;how to score some extra points for this role:
<ul>
<li>Technical qualifications such as an ICT Diploma or similar;</li>
<li>Work experience in a similar environment / commitment to learn and gain knowledge on technologies such as:
<ul>
<li>Transport and Transmission systems including:
<ul>
<li>WDM;</li>
<li>MPLS;</li>
<li>Metro Ethernet;</li>
<li>SDH;</li>
</ul>
</li>
<li>VoIP;</li>
<li>IP security;</li>
<li>ISP aggregation;</li>
<li>ISP services such as email, DNS and web services;</li>
</ul>
</li>
<li>CCNA certification or better;</li>
<li>2 years&rsquo; experience in an IT operational environment, running IT/Telecommunication services in a NOC on a 24x7 basis.</li>
</ul>
If this describes you, then this is a glimpse of what you'll be doing:
<ul>
<li>Network monitoring and management of SLA and other corporate customers;</li>
<li>Monitoring and troubleshooting the Company&rsquo;s IP/Broadband, Metro Ethernet Network, Gigabit, SDH, MPLS and Mobile Packet&nbsp;Networks through the operation of the respective Network Management Systems;</li>
<li>Monitoring the performance of all the Network Elements to forecast potential issues and advising the specialist teams or customers to take the necessary actions;</li>
<li>Providing second level assistance and operational technical support to other internal teams;</li>
<li>Ensuring that the services offered to the Company&rsquo;s customers are of the highest quality from a technical point of view through the use of fault and performance monitoring of the networks;</li>
<li>Liaising with peer technicians or NOC of service providers and clients, and other sections within the company as required;</li>
<li>Understanding and taking ownership of the operational tasks assigned to the job holder, such tasks are followed to completion before escalating to the specialist team if necessary;</li>
<li>Fault handling and escalation;</li>
<li>Maintenance of technical documentation of processes and procedures used throughout normal operations;</li>
<li>Development of knowledge and skills in network and system administration, particularly regarding GO's own architecture and platforms.</li>
</ul>
​What&rsquo;s in it for you?&nbsp;
Joining our team comes with a lot of benefits! Here&rsquo;s a glimpse of what we&rsquo;ll offer you for being brilliant:&nbsp;
<ul>
<li>No more bills! Free UNLIMITED GO services for your home and mobile;&nbsp;</li>
<li>Four weeks paid birth-leave for all non-birthing parents;&nbsp;</li>
<li>Private Hospital Health Insurance, to protect you from unexpected, high medical costs;&nbsp;</li>
<li>A budget to spend on your own personal and/or professional development;&nbsp;</li>
<li>Therapy&nbsp;sessions to support your needs in collaboration with Richmond Foundation;&nbsp;&nbsp;</li>
<li>A budget dedicated to your children&rsquo;s summer school costs;&nbsp;</li>
</ul>
And more&hellip;
We'll recruit as soon as we find our match. Don't think twice - apply now.
APPLY<a href="https://go.talexio.com/jobs" target="_blank" rel="noopener"></a>


Learning at Internet speed!

We are looking for energetic individuals
interested in boosting
their career within a technical environment.
GO's Digital
Team is looking for a NOC Technical Officer.

Sounds like you? Here's
how to score some extra points for this role:


 - Technical qualifications such as an ICT Diploma or similar;

 - Work experience in a similar environment / commitment to learn and gain knowledge on technologies such as:


 - Transport and Transmission systems including:


 - WDM;

 - MPLS;

 - Metro Ethernet;

 - SDH;



 - VoIP;

 - IP security;

 - ISP aggregation;

 - ISP services such as email, DNS and web services;



 - CCNA certification or better;

 - 2 years’ experience in an IT operational environment, running IT/Telecommunication services in a NOC on a 24x7 basis.


If this describes you, then this is a glimpse of what you'll be doing:


 - Network monitoring and management of SLA and other corporate customers;

 - Monitoring and troubleshooting the Company’s IP/Broadband, Metro Ethernet Network, Gigabit, SDH, MPLS and Mobile Packet
Networks through the operation of the respective Network Management Systems;

 - Monitoring the performance of all the Network Elements to forecast potential issues and advising the specialist teams or customers to take the necessary actions;

 - Providing second level assistance and operational technical support to other internal teams;

 - Ensuring that the services offered to the Company’s customers are of the highest quality from a technical point of view through the use of fault and performance monitoring of the networks;

 - Liaising with peer technicians or NOC of service providers and clients, and other sections within the company as required;

 - Understanding and taking ownership of the operational tasks assigned to the job holder, such tasks are followed to completion before escalating to the specialist team if necessary;

 - Fault handling and escalation;

 - Maintenance of technical documentation of processes and procedures used throughout normal operations;

 - Development of knowledge and skills in network and system administration, particularly regarding GO's own architecture and platforms.


​What’s in it for you?


Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:



 - No more bills! Free UNLIMITED GO services for your home and mobile;


 - Four weeks paid birth-leave for all non-birthing parents;


 - Private Hospital Health Insurance, to protect you from unexpected, high medical costs;


 - A budget to spend on your own personal and/or professional development;


 - Therapy
sessions to support your needs in collaboration with Richmond Foundation;



 - A budget dedicated to your children’s summer school costs;



And more…

We'll recruit as soon as we find our match. Don't think twice - apply now.

APPLY