Emergency Room Technician

About Us

At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.

Position Overview

We are seeking a skilled and compassionate Emergency Medical Technician (EMT) to join our team in a small private hospital setting. The successful candidate will provide urgent patient care, triage services, and essential administrative support, ensuring smooth operations, patient safety, and a high standard of service delivery.

Key Responsibilities

Patient Reception & Registration

• Welcome patients and visitors, verify reason for visit, and direct them to the correct department.
• Register new patients and verify existing records using the hospital information system (Compucare), ensuring accuracy and compliance with data protection policies.

Triage & Medical care

• Assess patients based on medical urgency and prioritize care accordingly.
• Assist the team during emergencies
• Manage admission processes

Administrative & Billing Procedures

• Process billing for patients, companies, and account holders.
• Manage payments via cash, card, and cheque, and handle deposits, insurance details, and Guarantee of Payment (GOP) requests.

Coordination & Communication

• Professionally handle calls, emails, and after-hours emergency communications.
• Alert on-call staff (e.g., consultants, radiology, laboratory) and liaise with the Liaison Officer for admissions.

Patient Flow & Waiting Area Management

• Monitor and manage the waiting area to ensure patients are attended to in priority order.
• Address and escalate patient concerns or complaints promptly.

Stock & Supplies Management

• Conduct regular stock checks of medical supplies and medications.
• Place orders, maintain adequate inventory, and ensure equipment cleaning and maintenance.

Compliance & Professional Standards

• Adhere to hospital policies, data protection laws, and infection control protocols.
• Maintain confidentiality, professionalism, and a high standard of patient care at all times.

Qualifications & Skills

• Experience: Experience working as an Emergency Medical Technician or Healthcare Assistant, preferably in a hospital setting.
• Technical Skills: Proficient in using computer and computer devices
• Soft Skills: Strong communication, multitasking, and problem-solving abilities; ability to remain calm under pressure.
• Other Requirements: Knowledge of billing processes, medical protocols, and basic patient care procedures.

Working Conditions

• Rotational shifts, including nights, weekends, and public holidays.
• Exposure to medical emergencies, biohazards, and high-pressure situations

Language requirements

• English - Native or bilingual proficiency (Required)
• Maltese - Native or bilingual proficiency (Advantage)
  

What’s in it for you

• Internal training programs and skill development initiatives
• Support with training and professional development
• Employee referral bonus incentive
• Complimentary daily Lunch
• Staff and family discounts on hospital services and fees
• Staff Discounts on products and services from our subsidiaries
• State-of-the-art equipment and technology
  
  

Join us for exceptional benefits and a positive work culture.