IT Infrastructure Team Leader

IT Infrastructure Team Leader
Salary: €50,000 to €55,000

About Our Client
Our Client is a prominent financial institution and a key player in the Maltese market. Operating within a diversified multinational group, the Business offers a comprehensive range of lending and savings solutions to both personal and business clients. With an extensive network of retail branches across the Maltese Islands, the Client is committed to delivering a highly personalised service.

Role Overview
The IT Infrastructure Team Leader will oversee and maintain the organisation's IT infrastructure, ensuring seamless operation of networks, datacentres, cloud environments, and telecommunications systems. This role requires hands-on technical expertise, strong leadership skills, and the ability to provide advanced support to both local and international teams.

Key Responsibilities

• Network Management: Manage and support the organisation's wired and wireless networks, including Internet connectivity and site-to-site connections.
• Datacentre & Cloud Support: Oversee local datacentres (Production and DR) and administer cloud-based environments, ensuring the reliability of servers, firewalls, routers, switches, and other critical hardware appliances.
• Backup & Business Continuity: Implement and support data/server backup and replication strategies, assisting the IT team in maintaining the Business Continuity Plan for infrastructure systems.
• Telecommunications Oversight: Manage the telecommunications infrastructure, coordinating with external providers to escalate and resolve support issues efficiently.
• Technical Support: Provide 2nd and 3rd level support for IT infrastructure issues locally and internationally, liaising with suppliers for escalated matters beyond internal resolution.
• Vendor Relations: Maintain strong relationships with infrastructure vendors, ensuring SLAs are adhered to and met consistently.
• On-site Inspections & Documentation: Conduct regular visits to datacentres to report critical issues and maintain comprehensive IT infrastructure documentation.

Qualifications, Skills, and Attributes

• Education: IT degree specialising in IT Infrastructure/Engineering, with relevant certifications such as CCNA, CCNP, MCSA, or MCSE.
• Experience: Minimum of 5 years in IT Infrastructure/IT Security, including at least 1 year as a team leader with experience in IT systems implementation and maintenance.
• Language Skills: Excellent command of English is required. Knowledge of Maltese is an asset.
• Communication Skills: Strong verbal and written communication, capable of conveying complex technical information effectively.
• Interpersonal Skills: Team-oriented, with the ability to support and motivate colleagues while working collaboratively.
• Technical Skills: Proficient in systems and network administration (Cisco switches, firewalls, routers), Microsoft Server technology, Active Directory, SQL Server, Exchange, DHCP, DNS, IIS, Microsoft Office 365 suite, Symantec End-Point Protection, VMWare ESX, Veeam Backup, Symantec Backup Exec, PowerShell scripting, VPN technologies, TCP/IP, and IPSEC. Knowledge of Linux environments is an advantage.
• Organisation: Strong organisational and project management skills, capable of handling multiple priorities and deadlines.
• Self-Motivated: Able to work independently, demonstrating initiative and accountability in completing tasks.
• Problem-Solving: Adept at diagnosing and resolving technical issues efficiently, with a proactive approach to preventing system disruptions.

What's on Offer

• Compensation: A competitive base salary with performance-based incentives.
• Working Hours: Full-time with flexible and hybrid arrangements where the role permits.
• Other Benefits: Preferential interest rates on loans, comprehensive health insurance coverage, fully subsidised staff study loans, private clinic health insurance, wellness allowance, annual performance appraisals and salary reviews, complimentary health screenings, and corporate discounts.
• Career Development: Continuous opportunities for personal and professional growth within a dynamic financial services environment.

What Heroix Offers

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• Long Term: Gain insights into the role and company for a long-term, stable career move.
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