ROCS Group
ROCS Group is one of Malta’s most recognized and respected group of companies. Its goodwill derives from various positive strengths, in particular due to successful marketing strategies, which the Company is known to be a leader in.
Conceived in 1972 by the Vella family, ROCS Group has gone on to grow very affluent business ventures in different sectors – ranging from media to real estate, broadcasting, travel, insurance, financial services, leisure, foreign recruitment and retailing. We believe in making a difference.
We deliver quality service by empowering our employees and facilitating and monitoring customer feedback to continually improve our customer’s experience through innovation. When we start a new venture, we base it on hard research and analysis. Our constantly expanding business operations are neither random nor reckless. Each successive venture demonstrates our skill in picking the right market and the right opportunity. Once a ROCS Group company is up and running, several factors contribute to making it a success, including the personal involvement of the directors – who apply a hands-on management style – as well as the fact that our companies are part of a family rather than a hierarchy. They are empowered to run their own affairs, yet the companies help one another, with solutions to problems coming from all kinds of sources. In a sense, we are a community, with shared ideas, values, interests and goals.
The proof of our success is real and tangible. Exploring the activities of our companies through this portfolio demonstrates that success is not only about having a strong business promise, but about keeping it!
ROCS Travel Executive
We are looking for Junior and Senior Travel Executives who will be required to assist clients in all their travel requirements where requests are received in person, via telephone call, or by email. The chosen candidates must ensure that quality customer service experience is provided and are ready to go the extra mile to ensure clients are well taken care of, exceeding expectations, and making this project a success from day 1.
Any candidates with previous proven work experience within the Travel Industry may be considered for Senior Travel Executive roles.
Responsibilities
Greet and meet clients, understand their needs and provide them with the appropriate solution(s) to meet their requirements.
Provide appropriate information and knowledge about the products being offered to customers.
Reception duties, answering the telephone, making travel appointments and arrangements, operating the computer and point of sale systems.
Perform all necessary travel duties, which include but are not limited to issuing travel tickets, arranging for rental car services, offering suggestions and providing literature pertaining to trips, excursions, sporting events, concerts, plays etc...
Responsibility for marketing package tours to individuals and groups.
Update as required client records and transfer information to the computer client file.
Share and provide information to other team members on any knowledge gained in respect of both clients as well as suppliers.
Liaise with the respective suppliers for the provision of the necessary travel services to clients.
Work consistently towards achieving the sales targets of the division as determined by Management.
Any other related duties as may be determined from time to time by Management.
A willingness to take on and implement all training opportunities being offered in this role
Education and requirements
Exceptional communication skills
Enthusiasm and strong customer service skills
Enjoy working with people, understanding their requirements and have a friendly and outgoing personality
Good basic computer knowledge
Proven ability to work on own initiative and as part of a team
Able to work under pressure
Must be responsible, reliable and trustworthy
A dedication to learning more about the travel industry
Advertisement created17. March 2023
Application deadline20. April 2023
Type of work
Location
Il-Furjana, Malta
St.Anne Street
Professions
Job Tags
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