System and Infrastructure Administrator

• Manage Microsoft 365 user accounts, mailboxes, permissions, MFA support, and license assignments.
• Support Azure AD / Entra ID identity administration, including access permissions and security configurations.
• Provide daily technical support to users on Windows environments, Microsoft 365 applications, and general IT issues.
• Install, configure, and maintain PCs, laptops, printers, and related peripherals.
• Troubleshoot network issues involving Wi-Fi, switches, routers, DHCP, DNS, and general connectivity problems.
• Maintain structured cabling, server rooms, IT storage, and accurate hardware inventories.
• Provide first-line support for Comtrex POS systems, including installation, troubleshooting, connectivity, and coordination with Comtrex support for escalations.
• Coordinate with external vendors (internet provider, Comtrex, PMS supplier, hardware vendors, CCTV company, print solutions provider) to ensure timely resolutions and service continuity.
• Offer basic support to PMS and operational systems.
• Install and maintain software applications and update systems as needed.

• Technical Knowledge and Skills
• Good working knowledge of Microsoft 365 administration.
• Basic to intermediate experience with Azure AD / Entra ID (password resets, access assignments, etc.)
• Strong troubleshooting skills for Windows 10/11 environments.
• Solid understanding of basic networking (Wi-Fi troubleshooting, switches, IP settings).
• Experience supporting POS systems, ideally Comtrex.
• Ability to install, configure, and maintain user hardware and peripherals.
• Awareness of cybersecurity fundamentals and safe access practices.

Experience and Preferred Qualifications

• MS-900 (Microsoft 365 Fundamentals) & AZ-900 (Azure Fundamentals)
• Minimum 2–3 years’ experience in a technical support or IT administration role.
• Experience in hospitality or multi-location operations is an advantage.
• Experience with EPOS support (especially Comtrex) is highly beneficial.

Personal Attributes

• Strong customer-service mindset with excellent communication skills.
• Calm, structured, and methodical problem-solver.
• Ability to prioritise multiple tasks and manage workload efficiently.
• Reliable, organised, and attentive to detail.
• Willingness to participate in on-call support coverage as required.