At Epic we’re working hard to help the people and businesses of Malta unlock their full potential through our unique approach to telecommunications services. 

Our mission is to enable everyone to experience the best of both worlds: great service at great value.

To meet such an ambitious goal we need highly motivated individuals who are not afraid to challenge the ordinary and create something new.

Website

Facebook

Instagram

At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. You will not just be joining; you will be adding!
We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.

Epic


At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. You will not just be joining; you will be adding!

We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.

Responsibilities


 - To locate and repair or replace damaged aerial FO cable sections.

 - To re-route or relocate FO cable sections that need to be shifted.

 - To locate and repair damaged aerial passive optical hardware.

 - To install passive optical hardware in Multi-Dwelling Units (MDUs).

 - To route, terminate, connect or repair FO drop cable in customer’s premises or household

 - Prepare weekly work schedules.

 - Co-ordination of a small team of field support personnel.

 - Perform street visits to collect routing information for planning relocation of aerial FO cable.

 - Ensure that all work proceeds in compliance with the H&amp;S procedures issued by OHSA and EPIC’s guidelines.

 - If required provide support to and work in coordination with FTTH rollout contractors.

 - Seek to obtain the required permits and authorisation to access private residences to affix passive hardware to third party property.

 - Apply with Local Council and TM to obtain the required permits prior to working in public streets.


Qualifications


 - Installation of FO cable and passive optical hardware with aerial power network.

 - Preparation of FO cable prior to splicing.

 - Splicing fibre optic cable using a fusion splicing device.

 - Termination of optical field connectors to FO drop cables.

 - Preferably has previous experience working with fibre optic cables and passive hardware.

 - Pre-certification by Enemalta to work in close proximity to aerial power lines will be considered an asset

 - Knowledge of splicing and splicing methods is an important asset.

 - Show proficiency in reading and interpreting site plans and network layouts.

 - Familiarity and proficiency in the use of common software packages like MSexcel, MSword and Google Earth/Maps.

 - Driving and operation of a boom lift (cherry picker).

 - Valid driving licence.

 - Ability to work autonomously and without supervision.

 - Skill managing and coordinating third parties.

 - Ability to ‘think on one’s feet’.

 - Dependable and motivated.

 - Team player.


Active

Aerial Fibre Network Field Supervisor


At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. You will not just be joining; you will be adding!

We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.

Responsibilities


 - Handling customer queries and troubleshooting device issues (modems, smartphones, gadgets etc…)

 - Raising necessary tickets if issue is non-device related (reception issues etc…)

 - Greeting customers and attend to their needs

 - Creating tickets to send phones for repairs where necessary

 - Upsell of accessories and plans

 - Assisting back office with given tasks

 - Upkeep of loan devices and modems

 - Testing and processing of repaired devices

 - Assist customers in phone setup (and assist in data transfer when required)

 - Calling customers about their phone for repairs where needed

 - Handling customer complaints


Qualifications


 - Smart and an outgoing individual

 - Troubleshooting skills

 - Good knowledge of Smartphones

 - Must be patient and understanding

 - Be a team player

 - Willingness to learn


Device Support Agent

At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. You will not just be joining, you will be adding!
We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.
As Business Support Administrator, you will be providing support to the Commercial Units in an effective way.


At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. You will not just be joining, you will be adding!

We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.

As Business Support Administrator, you will be providing support to the Commercial Units in an effective way.

Responsibilities


 - Handle activations and migrations of various accounts within a set timeframe

 - Make sure any request received abides to Company policies

 - Responsible for mobile phone stock including logistics

 - Issue mobile phone contracts and sales from POS and from third party

 - Communicate with various stakeholders

 - Handle data meticulously as per Data Processing legislations

 - Support team members as required

 - Data inputting

 - Make use of various IT applications

 - Assist Business Account executives

 - Liaise with customers and other stakeholders to install, service and maintain our services


Qualifications


 - Previous experience in administration roles will be considered an asset

 - Knowledge in Microsoft Office, MS Outlook, MS Word &amp; MS Excel

 - Strong attention to detail

 - Possess good team communication skills

 - Work under pressure, meet deadlines and accept challenges

 - Can do attitude

 - Organised and multitasking


Business Support Administrator

At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. You will not just be joining, you will be adding!
We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.
Forming part of the Software Delivery team, the role of the Technical Architect is to design and lead the implementation of solutions and capability architecture. In this role, you should excel in translating business requirements into functional capabilities according to the overall vision and target architecture.
This role is ideal for experienced Technical Architects or Senior Software Developers who are ready to take the next step forward in their career.


At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. You will not just be joining, you will be adding!

We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.

Forming part of the Software Delivery team, the role of the Technical Architect is to design and lead the implementation of solutions and capability architecture. In this role, you should excel in translating business requirements into functional capabilities according to the overall vision and target architecture.

This role is ideal for experienced Technical Architects or Senior Software Developers who are ready to take the next step forward in their career.

Responsibilities


 - Design and lead the implementation of software solutions.

 -  Apply existing solutions to fulfil project requirements when applicable.

 - Collaborate with business stakeholders and translate requirements into functional capabilities.

 -  Oversee assigned projects and provide guidance to software delivery teams.

 -  Learn new technologies, delivering proof of concepts (POC) and weighing the pros and cons of their adoption within the technical architecture.

 -  Contribute actively to the overall IT roadmap and technical strategic direction.

 - Contribute to the development of CI/CD pipelines.


Qualifications


 - Bachelor’s Degree in Computer Science, Information Systems, Systems Analysis, or another related field.

 -  Minimum of three years experience in application development.

 - Working knowledge of relevant technologies; mainly Java, Git, Spring Framework/Boot/Data/Security/Cloud, Hibernate, Rest, SQL and Message Broker such as RabbitMQ.

 - Familiarity with operating systems like Windows and Linux, and databases such as MariaDB.

 - Working experience in designing and developing scalable services.

 - High standard of software programming techniques and unit test coverage using Junit and Mockito.

 - Strong problem-solving and technical innovation skills.

 -  Ability to see big-picture architecture from basic requirements specification.

 -  Excellent communication skills including reporting to senior management.

 -  Working experience with agile or iterative methodologies is considered an asset.


Technical Architect

Latest jobs

At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. With us you will be given great benefits and working conditions.
We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.
About the role
The role will be within the BI, Fraud and Revenue Assurance Team under the Finance umbrella. The team is responsible for the company&rsquo;s data, fraud, revenue assurance and ERP.
In this role you will be responsible for the day-to-day operations of the company&rsquo;s ERP system while also being at the centre of new and exciting projects affecting the system currently being undertaken.


At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. With us you will be given great benefits and working conditions.

We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.

About the role

The role will be within the BI, Fraud and Revenue Assurance Team under the Finance umbrella. The team is responsible for the company’s data, fraud, revenue assurance and ERP.

In this role you will be responsible for the day-to-day operations of the company’s ERP system while also being at the centre of new and exciting projects affecting the system currently being undertaken.

Responsibilities


 - Single point of contact for the company’s ERP system and single point of contact for third party support.

 - Handling of server maintenance and monitoring of backups.

 - Single point of contact for interfaces to the ERP system, including stock warehouse and point of sale.

 - Daily monitoring and troubleshooting of sales, end of day, stock cards, stock transfers, goods received and purchase orders.

 - Creating, updating and editing reports, flows and document templates.

 - System administration, including creating, updating and removing user credentials, licensing and permissions. 

 - Assisting end users in troubleshooting issues and giving training/instructions.

 - Handling of stock alignments with point of sale and warehouse.

 - Handling of trouble tickets related to the ERP system.

 - Assisting on system upgrades including setting up and testing on test environment, migrating data, and deploying on production.

 - On-call for any system incident.


Qualifications


 - bility to analyse and interpret complex problems or processes, identify and understand requirements and develop solutions

 - Ability to work independently

 - Ability to work effectively in teams

 - Ability to acquire new knowledge and learn new skills rapidly

 - Ability to follow and document business processes

 - Strong planning and prioritisation skills

 - Post-secondary level of education in a business or IT related field

 - Previous experience working in a Finance or stock control environment with a technical flair

 - Basic knowledge of server administration

 - Basic knowledge of SQL

 - Basic knowledge of networking principles

 - Experience with an ERP or accounting system will be considered an asset

 - Experience in telecoms will be considered an asset


ERP Executive

At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. With us you will be given great benefits and working conditions.
We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.
This position would be a great opportunity for anyone looking to gain some experience in device refurbishment.


At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. With us you will be given great benefits and working conditions.

We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.

This position would be a great opportunity for anyone looking to gain some experience in device refurbishment.

Responsibilities


 - Examine returned CPEs’ physical condition and refurbish if necessary

 - Provision an internet connection on internal systems to be able to perform basic tests on the CPEs

 - Perform basic tests with a working internet connection to confirm these CPEs deliver internet and telephony over a wired and wireless connection as expected

 - Repackage CPEs found to be in working condition adding some missing peripherals

 - Maintaining an accurate record of all items/parts used to recondition CPEs and repackage them for re-use

 - Handle inquires and requests related to all refurbishing related issues.

 - Contact suppliers to get quotes for necessary equipment


Qualifications


 - Basic knowledge of the latest CPEs

 - A good understanding of the mechanics of CPEs

 - Fluency in Maltese and English is a must.

 - O level Standard Education

 - Strong communication and technical skills.

 - Be able to work on own initiative.

 - Office Based (Birkirkara)


CPE/Fiber boxes Refurbishment Specialist

Who Are You?
Personality is key. &nbsp;It&rsquo;s all about connecting with the store&rsquo;s team and customers. You&rsquo;ll chat. You&rsquo;ll ask questions. You&rsquo;ll listen. You&rsquo;ll be proactive. You&rsquo;ll ensure standards for quality and customer experience are met, while helping to drive the store&rsquo;s results.


Who Are You?

Personality is key. 
It’s all about connecting with the store’s team and customers. You’ll chat. You’ll ask questions. You’ll listen. You’ll be proactive. You’ll ensure standards for quality and customer experience are met, while helping to drive the store’s results.

Qualifications


 - Positive Attitude

 - Customer Relations’ skills

 - Strong negotiation and communication abilities

 - Experience in the telecommunications industry is an added bonus

 - You welcome change and new learning opportunities

 - Ability to work effectively with Microsoft Office products (e.g. MS Excel and MS Word)

 - Proficient in both Maltese and English

 - Available to work on a full-time shift basis including weekends

What’s In It For You?

Working with
a vibrant telco company that is at the forefront of technology and innovation. An attractive package including commission based on experience. Excellent added benefits as per company policy as well the exposure to training and of joining a great team.

Retail Sales Agent

If you&rsquo;re a people&rsquo;s person that can turn a &lsquo;need&rsquo; into a &lsquo;want&rsquo; then read on! &nbsp;What will you be doing?
Using your positivity, customer relations and thinking-out-of-the-box capabilities to bring our products to life. Being supported in achieving targets while joining an experienced and fun team. Keeping yourself up to date with the latest products and services on offer. Handle&nbsp;customer queries positively and be responsible for end-of-day reconciliation. Participate actively in regular training and coaching sessions and using various IT systems.
Who Are You?
Personality is key. &nbsp;It&rsquo;s all about connecting with the store&rsquo;s team and customers. You&rsquo;ll chat. You&rsquo;ll ask questions. You&rsquo;ll listen. You&rsquo;ll be proactive. You&rsquo;ll ensure standards for quality and customer experience are met, while helping to drive the store&rsquo;s results.


If you’re a people’s person that can turn a ‘need’ into a ‘want’ then read on! 
What will you be doing?

Using your positivity, customer relations and thinking-out-of-the-box capabilities to bring our products to life. Being supported in achieving targets while joining an experienced and fun team. Keeping yourself up to date with the latest products and services on offer. Handle
customer queries positively and be responsible for end-of-day reconciliation. Participate actively in regular training and coaching sessions and using various IT systems.

Who Are You?

Personality is key. 
It’s all about connecting with the store’s team and customers. You’ll chat. You’ll ask questions. You’ll listen. You’ll be proactive. You’ll ensure standards for quality and customer experience are met, while helping to drive the store’s results.

Qualifications


 - Positive Attitude

 - Customer Relations’ skills

 - Strong negotiation and communication abilities

 - Experience in the telecommunications industry is an added bonus

 - You welcome change and new learning opportunities

 - Ability to work effectively with Microsoft Office products (e.g. MS Excel and MS Word)

 - Proficient in both Maltese and English

What’s In It For You?

Working with
a vibrant telco company that is at the forefront of technology and innovation. An attractive package including commission based on experience. Excellent added benefits as per company policy as well the exposure to training and of joining a great team.

Gozo Retail Sales Agent

At Epic we&rsquo;re working hard to help the people and businesses of Malta unlock their full potential through our unique approach to telecommunications services. Our mission is to enable everyone to experience the best of both worlds: great service at great value. To meet such an ambitious goal we need highly motivated individuals who are not afraid to challenge the ordinary and create something new. 
The role
The Care Team Leader helps agents to provide first- class customer support and advice within a contact centre environment. You will also be responsible for the performance of the department as well as manage ad-hoc projects when required.


At Epic we’re working hard to help the people and businesses of Malta unlock their full potential through our unique approach to telecommunications services. Our mission is to enable everyone to experience the best of both worlds: great service at great value.
To meet such an ambitious goal we need highly motivated individuals who are not afraid to challenge the ordinary and create something new.



The role

The Care Team Leader helps agents to provide first- class customer support and advice within a contact centre environment. You will also be responsible for the performance of the department as well as manage ad-hoc projects when required.

Responsibilities


 - Assure consistent high-quality customer support to satisfy strict deadlines and KPI’s

 - Assess the competencies of your team members to define ways to reach their full potential through coaching

 - Conduct frequent one-to-one meetings with individual team members if/when required

 - Be accountable for quality and efficiency KPI’s

 - Act as a mentor for customer services agents and lead by example

 - Maintain high levels of product knowledge so that appropriate guidance is always provided

 - Support administrative tasks within the team, including escalations

 - Facilitate smooth communication flow between the different functions of the department and across the different channels

 - Be the point of contact for customer support agents inside and outside your team

 - Support the selection and onboarding process of new hires

 - Work in partnership with HR to address behaviours that are not in line with the company standards

 - Work in partnership with the other functions to proactively address customer experience opportunities

 - Reach quarterly and end of year goals set by the company


Qualifications


 - Minimum of 2 years’ experience within a contact centre environment as a Team Manager

 - Sound experience in a Customer Support environment

 - Excellent leadership and communication skills

 - Strong coaching and people-development skills through call listening, quality feedback, etc.

 - Ability to deal with demanding customers and escalations

 - Energetic and motivating individual who can also manage conflicts

 - Creative thinking

 - A natural team player who leads by example

 - Business management skills: understand strategy and business functions

 - Ability to work well under pressure and with minimum supervision


Care Team Leader

At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. With us you will be given great benefits and working conditions.
At epic you will not just be joining, you will be adding! We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.
The Technical Support Technician will form part of a team within the Technology Department working on a shift basis and will provide technical support to our clients as well as supporting internal teams in achieving best in class customer satisfaction.
This role requires someone with great communication skills and special interest in technology who is willing to pursue a career in the Technology field. We are looking for a highly motivated team player with the right attitude who is eager to learn new competencies, technologies and processes.


At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. With us you will be given great benefits and working conditions.

At epic you will not just be joining, you will be adding! We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.

The Technical Support Technician will form part of a team within the Technology Department working on a shift basis and will provide technical support to our clients as well as supporting internal teams in achieving best in class customer satisfaction.

This role requires someone with great communication skills and special interest in technology who is willing to pursue a career in the Technology field. We are looking for a highly motivated team player with the right attitude who is eager to learn new competencies, technologies and processes.

Responsibilities


 - Provide first level technical support to Corporate Clients on internet, telephony and other corporate services.

 - Support SMS Aggregator business in fault resolution.

 - Troubleshoot any pertaining issues in conjunction with the customer and internal teams.

 - Liaise with other sections within the Technology Department in order to carry out the support function.

 - Liaise with our Care Department on customer related problems and requests.

 - Maintain and upkeep the necessary documentation.

 - Undergo staff training as required by the company.


Qualifications


 - A flair for technology.

 - Positive Mental Attitude, eager to learn and open to a rapidly changing environment.

 - Strong troubleshooting skills.

 - Strong Communication and interaction skills (both verbal and written).

 - Good knowledge of Microsoft Office software suite.

 - Fluent in both Maltese and English language.

 - Knowledge in Networking or Telecommunications Systems would be considered an asset.

 - Preferably hold a diploma or better in one of the following areas: Computing, IT, Engineering or Communications.


Technical Support Technician (Shift Base

At Epic we&rsquo;re working hard to help the people and businesses of Malta unlock their full potential through our unique approach to telecommunications services. Our mission is to enable everyone to experience the best of both worlds: great service at great value. To meet such an ambitious goal we need highly motivated individuals who are not afraid to challenge the ordinary and create something new.


At Epic we’re working hard to help the people and businesses of Malta unlock their full potential through our unique approach to telecommunications services. Our mission is to enable everyone to experience the best of both worlds: great service at great value.
To meet such an ambitious goal we need highly motivated individuals who are not afraid to challenge the ordinary and create something new.



Responsibilities


 - To locate and repair or replace damaged aerial FO cable sections.

 - To re-route or relocate FO cable sections that need to be shifted.

 - To locate and repair damaged aerial passive optical hardware.

 - To install passive optical hardware in Multi-Dwelling Units (MDUs).

 - To route, terminate, connect or repair FO drop cable in customer’s premises or household

 - Prepare weekly work schedules.

 - Co-ordination of a small team of field support personnel.

 - Perform street visits to collect routing information for planning relocation of aerial FO cable.

 - Ensure that all work proceeds in compliance with the H&amp;S procedures issued by OHSA and EPIC’s guidelines.

 - If required provide support to and work in coordination with FTTH rollout contractors.

 - Seek to obtain the required permits and authorisation to access private residences to affix passive hardware to third party property.

 - Apply with Local Council and TM to obtain the required permits prior to working in public streets.

 - Installation of FO cable and passive optical hardware with aerial power network.

 - Preparation of FO cable prior to splicing.

 - Splicing fibre optic cable using a fusion splicing device.

 - Termination of optical field connectors to FO drop cables.

 - Faults occurring outside office hours need to be attended to as required. Such work is covered through a call-out roster so that support to systems and equipment is effectively on a 24/7 basis.


Qualifications


 - Ability to work autonomously and without supervision.

 - Skill managing and coordinating third parties.

 - Ability to ‘think on one’s feet’.

 - Dependable and motivated.

 - Team player.

 - Preferably has previous experience working with fibre optic cables and passive hardware.

 - Pre-certification by Enemalta to work in close proximity to aerial power lines will be considered an asset

 - Knowledge of splicing and splicing methods is an important asset.

 - Show proficiency in reading and interpreting site plans and network layouts.

 - Familiarity and proficiency in the use of common software packages like MSexcel, MSword and Google Earth/Maps.

 - Driving and operation of a boom lift (cherry picker).

 - Valid driving licence.


Job Purpose
The Voice Core Networks Engineer shall form part of a team, responsible of the Voice Core Network Mobile and Fixed infrastructure design, implementation and support within Epic Malta.
We are looking for an individual who has the right enthusiasm for new technologies in the telecommunications sector to embark with us on this exciting journey.


Job Purpose

The Voice Core Networks Engineer shall form part of a team, responsible of the Voice Core Network Mobile and Fixed infrastructure design, implementation and support within Epic Malta.

We are looking for an individual who has the right enthusiasm for new technologies in the telecommunications sector to embark with us on this exciting journey.

Responsibilities


 - Responsibility for voice networks infrastructure installation and maintenance.

 - Configuration and testing of Voice Core Nodes and interfaces to all interconnected network/IT nodes.

 - Participate in the design, testing, implementation of new projects.

 - Gathering problem symptoms and implementing corrective action where applicable.

 - Plan and coordinate system upgrades/preventive maintenance and/or assist turnkey suppliers where applicable, ensuring a smooth transition and launch of new services.

 - Liaise with other teams within Epic in order to carry out the support function.

 - Carry out the above duties outside office hours were deemed necessary.

 - Participate in an on-call roster


Qualifications


 - Possession of an MQF level 6 or above in Electrical/Electronic Engineering, ICT or other related Technology area.

 - Analytical approach to operational issues.

 - Strong troubleshooting skills.

 - Strong organizational and communication skills.

 - Eager to learn and expand knowledge through both class-based and on the job training.

 - Embody our ‘One Team’ value by being a great team player

 - Able to work under pressure in a dynamic environment.

 - Able to integrate and work well in a team.


Voice Core Networks Engineer

You will not just be joining, you will be adding as a B2B Acquisition Specialist that will be driving and developing epic&rsquo;s customer database.


You will not just be joining, you will be adding as a B2B Acquisition Specialist that will be driving and developing epic’s customer database.

Responsibilities


 - Seek and foster new business relationships through outbound calls to articulate epic’s value proposition.

 - • Responsible for introducing prospective clients to epic for business services.

 - • Build rapport with client key decision makers having the goal to close contract.

 - • Schedule, attend and conduct meetings/presentations.

 - • Follow-up on leads in a timely manner.

 - • Pipeline focus: leads &gt; opportunities &gt; wins

 - • Willing to learn the industry and help epic maintain and grow marketplace position.

 - • Attend marketing-driven initiatives and other events to farm leads and prospects


Qualifications


 - Must have business and/or sales experience (with a proven track record).

 - • Motivated, willing to learn, polished presentation, technology enthusiast, persuasive, networker, confident.

 - • Proven experience with high targets and high volumes.

 - • Previous call center experience in a sales environment is preferred.

 - • Attitude and ability to connect with a variety of personalities.

 - • Extremely strong phone skills; ability to set and close appointments over the phone, following them up with virtual and/or face-to-face meetings.

 - • Social media savvy especially LinkedIn to research leads.

 - • Self-motivated and results driven with proven ability to succeed.

 - • Resourceful team player and a positive “can-do” attitude.

 - • Ability to perform intermediate tasks in the Google Docs and/or MS Office Suite (Word, Excel, PowerPoint).

 - • Outstanding written, grammar, &amp; verbal communication skills with ability to interact with all levels of an organization.

 - • Excellent command of English language. Maltese will be considered an asset.

 - • Previous telco industry experience in a sales environment is preferred.


B2B Acquisition Specialist

At Epic we&rsquo;re working hard to help the people and businesses of Malta unlock their full potential through our unique approach to telecommunications services. Our mission is to enable everyone to experience the best of both worlds: great service at great value. To meet such an ambitious goal we need highly motivated individuals who are not afraid to challenge the ordinary and create something new. 
We are looking for a motivated individual to work in our dynamic Call Centre team. The selected candidate is required to provide a courteous and efficient service to our customers and to ensure customer satisfaction is always first priority in our Call Centre.


At Epic we’re working hard to help the people and businesses of Malta unlock their full potential through our unique approach to telecommunications services. Our mission is to enable everyone to experience the best of both worlds: great service at great value.
To meet such an ambitious goal we need highly motivated individuals who are not afraid to challenge the ordinary and create something new.



We are looking for a motivated individual to work in our dynamic Call Centre team. The selected candidate is required to provide a courteous and efficient service to our customers and to ensure customer satisfaction is always first priority in our Call Centre.

Responsibilities


 - Handle and process inbound / Outbound calls within a set target frame.

 - Handle and process Emails/Chats/SMS/Social Media enquiries within a set target frame.

 - Handle all enquires and requests received both by internal and external customers, according to company policy and to the satisfaction of the customer whilst being conscious about service levels.

 - Handling of contract activations for both Consumer and Business team.

 - Handle 1st level queries regarding all data related products and services offered by the company.

 - Handle 2nd level trouble shooting in trouble tickets and service requests.

 - Promote offers and services to customers through suggestive selling.

 - Use effective Next Best Activity (NBA) during calls to up sell and cross sell the company’s products &amp; services at all times.

 - Keep up-to-date with GDPR laws.

 - Keep up to date with all products and services we offer to ensure first call resolution where possible.

 - Handle assigned tasks and projects effectively with peers within the department as well as with other department contacts.

 - Attend required training and participate in team meetings.


Qualifications


 - Fluent Maltese and English speaking is a must.

 - Selected candidate must have at least 1 year experience in a customer service role.

 - Experience in an administrative function would be considered an asset.

 - Minimum ‘O’ level standard in English, Mathematics and Maltese.

 - Completion of customer service related courses would be considered an asset.

 - Ability to work under pressure and meet deadlines.

 - Excellent verbal &amp; written communication skills.

 - Familiarity with MS office computer skills or previous computer training.

 - Flexible to work shifts, including weekends &amp; public holidays.


 - Ability to work the below fixed shifts – Monday to Friday 16:00 – 20:30 and Saturday &amp; Sunday – 08:00 – 14:00/ 14:00 – 19:00 is a must.


Care Hero – Part-time (fixed shifts)

At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. With us you will be given great benefits and working conditions.&nbsp;We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.
Job Purpose:
In this role you will form part of the Customer Value Management team, working throughout all segments and products, using strong commercial acumen and data insight. Working closely with Products, Sales &amp; Commercial, driving improvements across revenue &amp; churn through Retention &amp; Cross Sell campaigns.&nbsp;


At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. With us you will be given great benefits and working conditions.
We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.

Job Purpose:

In this role you will form part of the Customer Value Management team, working throughout all segments and products, using strong commercial acumen and data insight. Working closely with Products, Sales &amp; Commercial, driving improvements across revenue &amp; churn through Retention &amp; Cross Sell campaigns.


Responsibilities


 - Base Management Strategy

 - Maximize the full base revenue by developing and affecting upsell/ cross-sell initiatives and retention strategies across segments

 - Accountable for driving retention performance through all segments on both outbound campaigns and inbound channels, e.g telesales &amp; digital channels.

 - Content &amp; Lifecycle Management:

 - Work with stakeholders including Sales, Products, Care and operational teams to scope and deliver campaigns &amp; initiatives that drive key KPI’s.

 - Execute outbound calling campaigns and below the line marketing and communications campaigns (Email/SMS/App/Online) to customers in line with Customer Value Management (CVM) priorities and commercial objectives.

 - Knowledge &amp; Analytics

 - Communication of segment &amp; campaign performance to CVM, segment trading and sales teams.

 - Design and monitoring of Base related KPIs across the business.

 - Use customer analytics, test &amp; learn, and measurement to continually report on and improve campaign performance.


Qualifications


 - Significant experience in commercial and/or CVM roles, preferably within telecoms

 - Strong commercial insight and the ability to make good judgements and take quick decisions

 - Proven stakeholder management in a matrix organisation

 - Strong analytical ability – understand complex data from multiple sources and articulate data and insight requirements.

 - Marketing campaign management experience with emphasis on commercial outcomes.


CVM Marketing Executive

At Epic we&rsquo;re working hard to help the people and businesses of Malta unlock their full potential through our unique approach to telecommunications services. Our mission is to enable everyone to experience the best of both worlds: great service at great value. To meet such an ambitious goal we need highly motivated individuals who are not afraid to challenge the ordinary and create something new. 
As Customer Support Administrator, you will be providing support to the Commercial Units in an effective way.


At Epic we’re working hard to help the people and businesses of Malta unlock their full potential through our unique approach to telecommunications services. Our mission is to enable everyone to experience the best of both worlds: great service at great value.
To meet such an ambitious goal we need highly motivated individuals who are not afraid to challenge the ordinary and create something new.



As Customer Support Administrator, you will be providing support to the Commercial Units in an effective way.

Responsibilities


 - Handle activations and migrations of various accounts within a set timeframe

 - Make sure any request received abides to Company policies

 - Responsible for mobile phone stock including logistics

 - Issue mobile phone contracts and sales from POS and from third party

 - Communicate with various stakeholders

 - Handle data meticulously as per Data Processing legislations

 - Support team members as required

 - Data inputting

 - Make use of various IT applications

 - Liaise with customers and other stakeholders to install, service and maintain our services


Qualifications


 - Previous experience in administration roles will be considered an asset

 - Knowledge in Microsoft Office, MS Outlook, MS Word &amp; MS Excel

 - Strong attention to detail

 - Possess good team communication skills

 - Work under pressure, meet deadlines and accept challenges

 - Can do attitude

 - Organised and multitasking


Customer Support Administrator

At Epic we&rsquo;re working hard to help the people and businesses of Malta unlock their full potential through our unique approach to telecommunications services. Our mission is to enable everyone to experience the best of both worlds: great service at great value. To meet such an ambitious goal we need highly motivated individuals who are not afraid to challenge the ordinary and create something new. 
The Packet Core Networks Engineer shall form part of a team, responsible of the Packet Switched Networks Infrastructure design, implementation and support within Epic Malta.
We are looking for an individual who has the right enthusiasm for new technologies in the telecommunications sector to embark with us on this exciting journey.


At Epic we’re working hard to help the people and businesses of Malta unlock their full potential through our unique approach to telecommunications services. Our mission is to enable everyone to experience the best of both worlds: great service at great value.
To meet such an ambitious goal we need highly motivated individuals who are not afraid to challenge the ordinary and create something new.



The Packet Core Networks Engineer shall form part of a team, responsible of the Packet Switched Networks Infrastructure design, implementation and support within Epic Malta.

We are looking for an individual who has the right enthusiasm for new technologies in the telecommunications sector to embark with us on this exciting journey.

Responsibilities


 - Responsibility for packet switched networks infrastructure installation, operation and maintenance with main focus on the Packet Core nodes.

 - Coordinate Commissioning and testing of Packet Switched Nodes and interfaces to all interconnected network nodes.

 - Assist in the dimensioning and capacity planning of the packet core infrastructure.

 - Assist IP and Transport Networks Manager in analysis and planning exercises.

 - Responsibility for connectivity with other network Nodes and other operators network nodes.

 - Perform regular routines on Networks entities.

 - Carry out design &amp; specifications for upgrading or installing new systems/processes, including evaluation of new software/hardware features.

 - Draw up acceptance test procedures in conjunction with suppliers to be able to carry out the agreed acceptance testing.

 - Create adhoc reports based on statistics collected on the various interfaces.

 - Liaise with other sections in order to carry out the support function.

 - Carry out system monitoring and perform network optimization and preventive maintenance.

 - Gathering problem symptoms, and implementing corrective action where applicable.

 - Carry out installations/upgrades and/or assist turnkey suppliers where applicable, ensuring smooth migration with minimal service disruption.

 - Carry out the above duties outside office hours where deemed necessary.

 - Perform and undergo staff training as required by the Company.

 - Assist the Commercial Operations team in the design and solution proposal to customers.


Qualifications


 - 1 – 2 years of experience working on projects which are networks related.

 - Possession of MQF level 6 certification, preferably in electronics, computing or engineering.

 - CCNA certification.

 - Preferably with good knowledge of VMWare and virtualisation.

 - Preferably worked in service provider environment.

 - Excellent organisational skills.

 - Excellent knowledge of English.


Packet Core Engineer


At Epic we’re working hard to help the people and businesses of Malta unlock their full potential through our unique approach to telecommunications services. Our mission is to enable everyone to experience the best of both worlds: great service at great value.
To meet such an ambitious goal we need highly motivated individuals who are not afraid to challenge the ordinary and create something new.



We are looking for a motivated individual to work in our dynamic Call Centre team. The selected candidate is required to provide a courteous and efficient service to our customers and to ensure customer satisfaction is always first priority in our Call Centre.

Responsibilities


 - Handle and process inbound / Outbound calls within a set target frame.

 - Handle and process Emails/Chats/SMS/Social Media enquiries within a set target frame.

 - Handle all enquires and requests received both by internal and external customers, according to company policy and to the satisfaction of the customer whilst being conscious about service levels.

 - Handling of contract activations for both Consumer and Business team.

 - Handle 1st level queries regarding all data related products and services offered by the company.

 - Handle 2nd level trouble shooting in trouble tickets and service requests.

 - Promote offers and services to customers through suggestive selling.

 - Use effective Next Best Activity (NBA) during calls to up sell and cross sell the company’s products &amp; services at all times.

 - Keep up-to-date with GDPR laws.

 - Keep up to date with all products and services we offer to ensure first call resolution where possible.

 - Handle assigned tasks and projects effectively with peers within the department as well as with other department contacts.

 - Attend required training and participate in team meetings.


Qualifications


 - Fluent Maltese and English speaking is a must.

 - Selected candidate must have at least 1 year experience in a customer service role.

 - Experience in an administrative function would be considered an asset.

 - Minimum ‘O’ level standard in English, Mathematics and Maltese.

 - Completion of customer service related courses would be considered an asset.

 - Ability to work under pressure and meet deadlines.

 - Excellent verbal &amp; written communication skills.

 - Familiarity with MS office computer skills or previous computer training.

 - Flexible to work shifts, including weekends &amp; public holidays.


Care Hero – Full-time (shift based)

At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. With us you will be given great benefits and working conditions.
We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team. You will not just be joining, you will be adding as someone renewing customer contracts and with up-selling skills.
We empower our employees to work on things that they are passionate about whilst providing great benefits and working conditions.
Forming part of the Software Delivery team, the role of the DevOps Engineer is to build, test and maintain the infrastructure and tools to speed up and automate aspects of the software release life cycle.


At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. With us you will be given great benefits and working conditions.

We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team. You will not just be joining, you will be adding as someone renewing customer contracts and with up-selling skills.

We empower our employees to work on things that they are passionate about whilst providing great benefits and working conditions.

Forming part of the Software Delivery team, the role of the DevOps Engineer is to build, test and maintain the infrastructure and tools to speed up and automate aspects of the software release life cycle.

Responsibilities


 - Continue to build our portfolio of DevOps processes, practices and tools to empower and support software delivery teams

 - Work side by side with software developers to develop and deploy automated test scripts within our CI/CD pipeline

 - Ensure availability, scalability and monitoring of critical systems and applications

 - Maintain infrastructure appliances such as load balancers

 - Monitor, maintain and improve the governance of existing databases (Oracle / MySQL / MSSQL).


Qualifications


 - Ability to analyse and interpret complex problems or processes, identify and understand requirements and develop solutions

 - Strong planning and prioritisation skills

 - Strong creativity, problems solving skills and ability to apply original thinking to produce new ideas and innovative solutions

 - Strong collaboration skills that enable coordination of activities between technical teams

 - Willingness to track, assess and incorporate practices and technology developments into day-to-day working

 - Ability to acquire new knowledge and learn new skills rapidly

 - Bachelor’s Degree in Computer Science, Information Systems, or another related field

 - Minimum of 2 years of experience in a similar position.

 - Previous experience in designing, developing, testing and deploying DevOps toolchains to support continuous integration and delivery using a variety of technologies

 - Experience with different operating systems, especially Linux will be considered an asset

 - Experience with virtualisation and orchestration technologies, such as VMWare, Open Stack, Docker Swarm and Kubernetes

 - Experience in building and maintaining workflows on a variety of systems, mainly GitLab CI pipelines

 - Experience in working with RDBMS such as Oracle, MYSQL, PostgreSQL &amp; MSSQL and will be considered as an asset.

 - Object oriented programming and scripting experience will be considered an asset


DevOps Engineer

At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. You will not just be joining; you will be adding!
We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.
About the role
As an ideal candidate, the Product Owner will have a keen eye for gaps in B2B product offerings and the innovative mindset to fill them. In fact you shall be responsible for both product strategic and tactical planning and product marketing. This includes you having a proven ability to strategize the full lifecycle of product production &mdash; from conception through release with gathering and prioritizing product and customer requirements, defining the product vision, and working with product design, to deliver winning products. It also includes working with sales and brand to ensure revenue and customer satisfaction goals are met. You&rsquo;ll also ensure that the product and marketing efforts support the company&rsquo;s overall strategy and goals. You may already be a confident leader who has experience guiding cross-functional teams in the successful creation of products that improve consumer experience and grow market share.


At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. You will not just be joining; you will be adding!

We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.

About the role

As an ideal candidate, the Product Owner will have a keen eye for gaps in B2B product offerings and the innovative mindset to fill them. In fact you shall be responsible for both product strategic and tactical planning and product marketing. This includes you having a proven ability to strategize the full lifecycle of product production — from conception through release with gathering and prioritizing product and customer requirements, defining the product vision, and working with product design, to deliver winning products. It also includes working with sales and brand to ensure revenue and customer satisfaction goals are met. You’ll also ensure that the product and marketing efforts support the company’s overall strategy and goals. You may already be a confident leader who has experience guiding cross-functional teams in the successful creation of products that improve consumer experience and grow market share.

Responsibilities


 - Be in touch with the market and truly understand the Business landscape to be able to lead the product and business-planning process across cross-functional teams of the company

 - Analyse business consumer needs, current market trends, and potential partnerships to strength Epic for Business

 - Assess current competitor offerings, seeking opportunities for differentiation

 - Appraise new product ideas and strategize appropriate to-market plans

 - Develop, implement, and maintain marketing timelines across multiple departments

 - Develop tactical product offerings and sales commissions/ competitions to reach P&amp;L targets

 - Execute of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, product roadmap development, product requirements and launch

 - Create product strategy documents that describe business cases and pricing to meet revenue and profitability goals, high-level use cases and high-level product requirements.

 - Analyse market data to develop sales strategies, and define product objectives for effective marketing communications plans, together with being an expert with respect to the competition

 - Collaborate closely with product design, brand, and sales teams on the development and release of products

 - Obtain product market share by working with head of sales to develop product sales strategies.

 - Develop product core positioning and messaging that differentiates the company and its features across primary market segments

 - Closely monitor daily performance against targets and devise plans/ offers/ commission strategies/ product positioning in direct and resellers market with the aim to reach set goals.

 - Provide information for management by preparing short-term and long-term product customer sales and revenue forecasts and special reports and analyses; answering questions and requests.


Qualifications


 - Experience in B2B environment – software/consultancy/other

 - Demonstrated success defining and launching excellent products

 - Excellent written and verbal communication skills including exceptional presentation and public speaking skills

 - Excellent teamwork skills

 - Proven ability to influence cross-functional teams without formal authority


B2B Product Owner

At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. You will not just be joining; you will be adding!
We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.
Epic&rsquo;s IT team is seeking to recruit a highly talented Project Manager to join our team of passionate technologists.


At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. You will not just be joining; you will be adding!

We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.

Epic’s IT team is seeking to recruit a highly talented Project Manager to join our team of passionate technologists.

Responsibilities


 - Responsibility for end-to-end management and delivery of new IT capabilities or enhancements to current IT capability. 

 - Responsibility for the end-to-end delivery of assigned projects starting from creation of the business case to the transition into IT operations ensuring delivery to the required standard of quality and within the specified constraints of time and cost.

 - This role will manage high complexity projects with cross functional impact across a number of technical systems, internal functional areas, System Integrators and Third Parties. 

 - Projects will involve constrained resource teams and typically include significant business change/transformation.

 - Managing senior business stakeholders is a key part of this role and its success.


Qualifications


 - Bachelor Degree or equivalent 

 - Professional Qualification Prince 2 / ITIL or significant equivalent experience

 - Extensive cross functional end-to-end technical project delivery experience

 - Understanding of the application development lifecycle

 - Technical change / transformation experience

 - Experience of managing cross-cultural teams

 - Leadership – ability to manage, motivate &amp; develop a direct team and in a matrix environment.

 - Ability to quickly assimilate technical knowledge from outside own area of expertise

 - Accuracy, punctuality and excellent organisational skills

 - Great spoken and written English

 - At least 3 years experience in project or programme management. 


IT Project Manager

At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. You will not just be joining; you will be adding!
We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.
We are looking for a Radio Base Station (RBS) field technician who will work in a team that carries out maintenance and servicing of equipment related to radio base stations, transmission and fibre optic networks. The person is expected to work on a roster system of call out.


At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. You will not just be joining; you will be adding!

We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.

We are looking for a Radio Base Station (RBS) field technician who will work in a team that carries out maintenance and servicing of equipment related to radio base stations, transmission and fibre optic networks. The person is expected to work on a roster system of call out.

Responsibilities


 - To carry out regular maintenance of all RBS sites.

 - To carry out diagnosis and rectification of faults on all RBS equipment.

 - To carry out diagnosis and rectification of faults on all transmission equipment.

 - Configuration and commission of fibre optic networks on RBS sites.

 - Configuration and commissioning of fibre optic networks for corporate clients.

 - To carry out diagnosis and rectification of faults on fibre optic equipment.

 - To carry out installation of RBS hardware on sites (including, but not exclusively, poles, cable trays, cables, antenna panels, microwave links and equipment cabinets).

 - Willing to work at heights (especially, but not exclusively, on telecom towers).

 - Undergo training and certification courses for working at heights as per company policy.

 - Undergo periodical medical examinations, as per company policy, to ensure physical fitness for working at heights.

 - Faults occurring outside office hours need to be attended to as required. Such work is covered through a call-out roster so that support to systems and equipment is effectively on a 24/7 basis.


Qualifications


 - MCAST BTEC national diploma, or equivalent, in telecommunications or electronics.

 - Familiarity with common software packages like MSexcel, MSword and MSaccess considered an asset.

 - A valid driving licence.

 - Familiarity with Autocad considered an asset.

 - Previous work in a telecommunications environment considered an asset.

 - Possession of Cisco CCNA certification considered an asset.

 - Possession of Enemalta Licence A considered an asset.

 - Demonstrate willingness to learn new technologies.

 - Must be a strong team player but equally capable to work alone as the situation my require.

 - Forthcoming in demanding situations.

 - Capable to communicate in a clear and concise manner.

 - Reliable, trustworthy and dependable.


Radio Base Station Field Technician

At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. You will not just be joining; you will be adding!
We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.
Job Purpose
Fixed Networks Planner will be responsible for coordinating the roll-out, expansion and maintenance activities of Epic&rsquo;s Fibre-To-The-Home (FTTH) Broadband Network by liaising with the internal FTTH design team, field team as well as with the engaged contractors to make sure that the network is built as per established design. The role will give the successful candidate exposure and experience on how an internet network is designed, built and operated.


At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. You will not just be joining; you will be adding!

We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.

Job Purpose

Fixed Networks Planner will be responsible for coordinating the roll-out, expansion and maintenance activities of Epic’s Fibre-To-The-Home (FTTH) Broadband Network by liaising with the internal FTTH design team, field team as well as with the engaged contractors to make sure that the network is built as per established design.
The role will give the successful candidate exposure and experience on how an internet network is designed, built and operated.

Responsibilities


 - Coordination of FTTH Network Roll-Out 

 - Providing Technical Support for FTTH Roll-Out and Service Fibre drops 

 - Troubleshooting Network Roll-Out Issues with Contractors                                                              

 - Coordination &amp; Support for FTTH Network Maintenance and Repair                        

 - Coordination of new Drop Point (DP) installations in Rolled-Out Areas     

 - Coordination of DP Shifts in Rolled-Out Areas           

 - Performing Site Visits with Contractors &amp; Building Administrators for the installation of FTTH into Multi Dwelling Units (MDUs)                                                     

 - Ordering and Management of FTTH material                                                                                                                                            

 - Support in Designing new FTTH Network on GIS systems and through site visits

 - Support in Designing &amp; Updating FTTH Network Shifts/Repairs/new MDUs &amp; DPs on GIS

 - Involvement in other tasks assigned to the Fixed team.  


Qualifications


 - Good understanding of engineering and networking concepts 

 - Diploma in IT or Networking would be considered an asset

 - CCNA certification would be considered an asset

 - An analytical approach to operational issues

 - Strong troubleshooting skills

 - Strong organisational and communication skills

 - Eager to learn new competencies through both class-based and on the job training

 - Availability for On-Call Rotation

 - Valid driving license


Fixed Networks Planner

At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. You will not just be joining; you will be adding!
We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.
Job Purpose Epic&rsquo;s Software Delivery Team is seeking to recruit a highly talented Quality Assurance Engineer to join our small team of passionate technologists to lead and own the QA function at epic. The role offers the opportunity to work with the latest technologies for a leading brand, identifying areas within the operations field where automation could be used to support Quality Control Verification. To ensure success as a QA Engineer, you should have advanced programming skills, a keen eye for detail, and excellent project management skills. A skilled QA Engineer can design and write efficient test procedures.
Key Accountabilities / Key Activities: &bull; Understanding business requirements whilst applying critical thinking &bull; Plan, develop and execute test scripts &bull; Liaise with Software Development Team to establish verification protocols &bull; Maintain and develop automation scripts within the CI/CD pipeline &bull; Coordinating User Acceptance activities with various stakeholders &bull; Identifying quality issues and creating test reports &bull; Collaborating with the Software Delivery Team to solve application faults
Core competencies, knowledge and experience: &bull; Bachelor&rsquo;s degree in Computer Science or a related field &bull; Previous experience in software testing or similar roles &bull; Knowledge in Object Oriented Programming and Databases &bull; Proven test automation experience &bull; Knowledge of application functions, bug fixing and testing protocols &bull; Excellent analytical and troubleshooting skills &bull; Excellent time management, organization and prioritization skills


At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. You will not just be joining; you will be adding!

We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.

Job Purpose

Epic’s Software Delivery Team is seeking to recruit a highly talented Quality Assurance Engineer to join our small
team of passionate technologists to lead and own the QA function at epic.

The role offers the opportunity to work with the latest technologies for a leading brand, identifying areas within the operations field where automation could be used to support Quality Control Verification.

To ensure success as a QA Engineer, you should have advanced programming skills, a keen eye for detail, and excellent project management skills. A skilled QA Engineer can design and write efficient test procedures.

Key Accountabilities / Key Activities:

• Understanding business requirements whilst applying critical thinking
• Plan, develop and execute test scripts
• Liaise with Software Development Team to establish verification protocols
• Maintain and develop automation scripts within the CI/CD pipeline
• Coordinating User Acceptance activities with various stakeholders
• Identifying quality issues and creating test reports
• Collaborating with the Software Delivery Team to solve application faults

Core competencies, knowledge and experience:

• Bachelor’s degree in Computer Science or a related field
• Previous experience in software testing or similar roles
• Knowledge in Object Oriented Programming and Databases
• Proven test automation experience
• Knowledge of application functions, bug fixing and testing protocols
• Excellent analytical and troubleshooting skills
• Excellent time management, organization and prioritization skills

Quality Assurance Engineer

At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. With us you will be given great benefits and working conditions.
We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team
What are we looking for: Personality is key. &nbsp;It&rsquo;s all about connecting with the store&rsquo;s team and customers. You&rsquo;ll chat. You&rsquo;ll ask questions. You&rsquo;ll listen. And then you&rsquo;ll live in first person and show the advantages of being with Epic.
What you&rsquo;ll do: Yes, there will be targets but you&rsquo;ll have a great team there to support you. This role is not about being pushy. It&rsquo;s about using your positive mental attitude, imagination and people management capabilities to bring our products to life.
Key Accountabilities / Key Activities:
Performance:
<ul>
<li>Reach and exceed sales targets set for the store.</li>
<li>Quickly embrace and drive change in a fast-paced environment.</li>
<li>Identify and recommend process optimization in order to maximize output from the channel and increase efficiencies.</li>
<li>Keep oneself and the store&rsquo;s team up to date with the latest products &amp; services on offer.</li>
<li>Maintaining a scheduled roster for different locations.</li>
<li>Constant monitoring of the sales floor, coach the team and help greet customers.</li>
<li>Assist hands on in busier times.</li>
<li>Ensure that the team cross and upsells products and services at every given opportunity and uses effectively next best activity (NBA).</li>
<li>Analyse and monitor daily store KPI`s and proactively identify areas of improvement and promptly act upon them.</li>
</ul>
Customer Experience:
<ul>
<li>Ensure standards for quality and customer experience are met, while driving results to the targets set.</li>
</ul>
Store:
<ul>
<li>Fully responsible for the up keep of the store in terms of display, stock and general up keep.</li>
<li>Be responsible for the daily End-of-Day reconciliation and administration procedures.</li>
<li>Assign and monitor the regular and varied tasks to the team members.</li>
<li>Ensure that the various systems are being used according to the company&rsquo;s procedures whilst ensuring that adequate training is carried out accordingly.&nbsp;</li>
</ul>
People Management:
<ul>
<li>Hold effective one-to-one and collective meetings with the team, while making sure that constructive feedback is given shortly after.</li>
<li>Constantly coach the team and focus on its areas of improvement and possible growth to be developed both at an individual and team level.</li>
<li>Conduct performance development reviews regularly, as well as provide and organize training for the team&rsquo;s development.</li>
<li>Carry out interviews for staff recruitment.</li>
<li>Ensure the team&rsquo;s output is efficient and mitigate any factors which might hinder output and performance.</li>
</ul>
Core Competencies, Knowledge and Experience
<ul>
<li>Positive Mental Attitude.</li>
<li>People Management.</li>
<li>Very good analytical skills.</li>
<li>Very Flexible in regards to working hours depending the store&rsquo;s needs.</li>
<li>Strong negotiation and communication abilities.</li>
<li>Ability to motivate and coach personal development both for oneself and the team members.</li>
<li>Proven experience in customer facing environment.</li>
<li>Experience in the telecommunications industry is an added bonus.</li>
<li>Open to a rapidly changing environment, such as a major corporate organization or start up.</li>
<li>Advanced Microsoft Excel and PowerPoint skills.</li>
</ul>


At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. With us you will be given great benefits and working conditions.

We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team

What are we looking for: Personality is key. 
It’s all about connecting with the store’s team and customers. You’ll chat. You’ll ask questions. You’ll listen. And then you’ll live in first person and show the advantages of being with Epic.

What you’ll do: Yes, there will be targets but you’ll have a great team there to support you. This role is not about being pushy. It’s about using your positive mental attitude, imagination and people management capabilities to bring our products to life.

Key Accountabilities / Key Activities:

Performance:


 - Reach and exceed sales targets set for the store.

 - Quickly embrace and drive change in a fast-paced environment.

 - Identify and recommend process optimization in order to maximize output from the channel and increase efficiencies.

 - Keep oneself and the store’s team up to date with the latest products &amp; services on offer.

 - Maintaining a scheduled roster for different locations.

 - Constant monitoring of the sales floor, coach the team and help greet customers.

 - Assist hands on in busier times.

 - Ensure that the team cross and upsells products and services at every given opportunity and uses effectively next best activity (NBA).

 - Analyse and monitor daily store KPI`s and proactively identify areas of improvement and promptly act upon them.


Customer Experience:


 - Ensure standards for quality and customer experience are met, while driving results to the targets set.


Store:


 - Fully responsible for the up keep of the store in terms of display, stock and general up keep.

 - Be responsible for the daily End-of-Day reconciliation and administration procedures.

 - Assign and monitor the regular and varied tasks to the team members.

 - Ensure that the various systems are being used according to the company’s procedures whilst ensuring that adequate training is carried out accordingly.



People Management:


 - Hold effective one-to-one and collective meetings with the team, while making sure that constructive feedback is given shortly after.

 - Constantly coach the team and focus on its areas of improvement and possible growth to be developed both at an individual and team level.

 - Conduct performance development reviews regularly, as well as provide and organize training for the team’s development.

 - Carry out interviews for staff recruitment.

 - Ensure the team’s output is efficient and mitigate any factors which might hinder output and performance.


Core Competencies, Knowledge and Experience


 - Positive Mental Attitude.

 - People Management.

 - Very good analytical skills.

 - Very Flexible in regards to working hours depending the store’s needs.

 - Strong negotiation and communication abilities.

 - Ability to motivate and coach personal development both for oneself and the team members.

 - Proven experience in customer facing environment.

 - Experience in the telecommunications industry is an added bonus.

 - Open to a rapidly changing environment, such as a major corporate organization or start up.

 - Advanced Microsoft Excel and PowerPoint skills.


Retail Store Executive

At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. You will not just be joining; you will be adding!
We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.
Key Activities / Decision Areas
<ul>
<li>To locate and repair or replace damaged aerial FO cable sections.</li>
<li>To re-route or relocate FO cable sections that need to be shifted.</li>
<li>To locate and repair damaged aerial passive optical hardware.</li>
<li>To install passive optical hardware in Multi-Dwelling Units (MDUs).</li>
<li>To route, terminate, connect or repair FO drop cable in customer&rsquo;s premises or household</li>
<li>Prepare weekly work schedules.</li>
<li>Co-ordination of a small team of field support personnel.</li>
<li>Perform street visits to collect routing information for planning relocation of aerial FO cable.</li>
<li>Ensure that all work proceeds in compliance with the H&amp;S procedures issued by OHSA and EPIC&rsquo;s guidelines.</li>
<li>If required provide support to and work in coordination with FTTH rollout contractors.</li>
<li>Seek to obtain the required permits and authorisation to access private residences to affix passive hardware to third party property.</li>
<li>Apply with Local Council and TM to obtain the required permits prior to working in public streets.</li>
</ul>
Technical Duties:
<ul>
<li>Installation of FO cable and passive optical hardware with aerial power network.</li>
<li>Preparation of FO cable prior to splicing.</li>
<li>Splicing fibre optic cable using a fusion splicing device.</li>
<li>Termination of optical field connectors to FO drop cables.</li>
</ul>
Call-Out duties:
<ul>
<li>&nbsp;Faults occurring outside office hours need to be attended to as required. Such work is covered through a call-out roster so that support to systems and equipment is effectively on a 24/7 basis.</li>
</ul>
Person Specification:
<ul>
<li>Ability to work autonomously and without supervision.</li>
<li>Skill managing and coordinating third parties.</li>
<li>Ability to &lsquo;think on one&rsquo;s feet&rsquo;.</li>
<li>Dependable and motivated.</li>
<li>Team player.</li>
</ul>
Technical / Professional Expertise:
<ul>
<li>Preferably has previous experience working with fibre optic cables and passive hardware.</li>
<li>Pre-certification by Enemalta to work in close proximity to aerial power lines will be considered an asset</li>
<li>Knowledge of splicing and splicing methods is an important asset.</li>
<li>Show proficiency in reading and interpreting site plans and network layouts.</li>
<li>Familiarity and proficiency in the use of common software packages like MSexcel, MSword and Google Earth/Maps.</li>
<li>Driving and operation of a boom lift (cherry picker).</li>
<li>Valid driving licence.</li>
</ul>


At epic we are driven by autonomy, efficiency, and innovation, as we believe that these elements pave the way to epic craft! We empower our employees to work on things that they are passionate about. You will not just be joining; you will be adding!

We pride ourselves on delivering Great Network for Great Value to our customers and we do so through focusing on the customer, collaborating as one team.

Key Activities / Decision Areas


 - To locate and repair or replace damaged aerial FO cable sections.

 - To re-route or relocate FO cable sections that need to be shifted.

 - To locate and repair damaged aerial passive optical hardware.

 - To install passive optical hardware in Multi-Dwelling Units (MDUs).

 - To route, terminate, connect or repair FO drop cable in customer’s premises or household

 - Prepare weekly work schedules.

 - Co-ordination of a small team of field support personnel.

 - Perform street visits to collect routing information for planning relocation of aerial FO cable.

 - Ensure that all work proceeds in compliance with the H&amp;S procedures issued by OHSA and EPIC’s guidelines.

 - If required provide support to and work in coordination with FTTH rollout contractors.

 - Seek to obtain the required permits and authorisation to access private residences to affix passive hardware to third party property.

 - Apply with Local Council and TM to obtain the required permits prior to working in public streets.


Technical Duties:


 - Installation of FO cable and passive optical hardware with aerial power network.

 - Preparation of FO cable prior to splicing.

 - Splicing fibre optic cable using a fusion splicing device.

 - Termination of optical field connectors to FO drop cables.


Call-Out duties:


 - 
Faults occurring outside office hours need to be attended to as required. Such work is covered through a call-out roster so that support to systems and equipment is effectively on a 24/7 basis.


Person Specification:


 - Ability to work autonomously and without supervision.

 - Skill managing and coordinating third parties.

 - Ability to ‘think on one’s feet’.

 - Dependable and motivated.

 - Team player.


Technical / Professional Expertise:


 - Preferably has previous experience working with fibre optic cables and passive hardware.

 - Pre-certification by Enemalta to work in close proximity to aerial power lines will be considered an asset

 - Knowledge of splicing and splicing methods is an important asset.

 - Show proficiency in reading and interpreting site plans and network layouts.

 - Familiarity and proficiency in the use of common software packages like MSexcel, MSword and Google Earth/Maps.

 - Driving and operation of a boom lift (cherry picker).

 - Valid driving licence.
