After Sales Service Manager

Established 70 years ago, AFS Ltd. is a market leader in delivering a solution-oriented approach to water handling products and services: including pumps, pipe systems, water storage and wastewater handling. We are now looking to grow our team with an After Sales Service Manager. A key player who will ensure that our clients continue receiving unparalleled service long after the sale is complete.

What We Offer:

• Continuous Learning & Development – We believe every day is a chance to grow, and we support your professional journey with on-the-job training.
• Competitive Remuneration – Our people are our ambassadors. We offer a package that reflects the value you bring.
• Top Brand Collaboration – Work with industry-leading brands and cutting-edge products.

Your Role:

You will lead our after-sales, service, and parts division, ensuring a seamless and high-quality customer experience. You will be responsible for managing technicians, optimising service delivery, maintaining customer satisfaction, and driving department profitability.

Key Responsibilities:

• Oversee all after-sales service, repairs, maintenance, and parts operations.
• Develop and execute strategies for aftermarket growth and profitability.
• Manage key customer accounts, service scheduling, and handle escalated issues.
• Lead and mentor the technical team to maximise efficiency and potential.
• Maintain inventory and conduct stock control.
• Set and review pricing strategies for parts and labour.
• Support sales through service-based promotions and insights.
• Create and monitor performance reports and forecasts.

Qualifications & Skills:

• A Technical Diploma (or higher)
• Proven leadership skills in a technical service or aftermarket environment.
• Strong customer service focus with problem-solving capabilities.
• Experience in inventory and budget management is an asset.
• Excellent communication, coaching, and mentoring skills.
• A flair for resolving issues in a timely and profitable manner
• Fluent in both Maltese and English.