Assistant Credit Controller

Duties and Responsibilities

• Take a proactive role in managing and collecting debts of company debtors as directed by the Credit Control and Operations Manager.
• Ensure timely payments of debts and chase any overdue invoices.
• Respond to relevant clients’ enquiries
• Assist in the processing and reconciliation of payments received.
• Prepare clients’ statements.
• Monitor debtor balances to ensure a reduction in debtors.
• Ensure credit and collection policies and procedures are adhered to.
• Maintain strong relationships with all clients as well as internal staff members especially the sales teams.
• Help on resolving all issues raised both internally and externally, around outstanding payments.
• Provide relevant information to internal departments.
• Adhere to Health and Safety regulations and Company policies.
• Carry out any additional duties assigned from time to time.

Skills

• Strong analytical skills and attention to detail
• Good business acumen for problem solving
• Confidence to deal with a range of stakeholders
• Excellent time management skills and ability to prioritise a demanding workload
• Strong communication skills, orally and verbally
• Understanding of the legal complexities of loans, payments, interest rates, etc
• Competence in Microsoft Office products and other related software programs
• Calm, confident manner to handle potentially uncomfortable conversations
• Ability to hold personal client information in the strictest confidentiality

Knowledge

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. 
• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, excel, managing files and records, and other office procedures.
• English and Maltese Language — Knowledge of the structure and content of the English and Maltese language including the meaning and spelling of words, rules of composition, and grammar.