The Westin Dragonara Resort
Beautifully situated on a 74,000-square-meter peninsula on the Republic of Malta’s largest island, The Westin Dragonara Resort is an oasis of luxury and tranquility. Malta’s location in the center of the Mediterranean Sea provides a lovely climate and spectacular setting just a few hours’ flight from most major European airports.
Assistant Front Office Manager
As an Assistant Front Office Manager you will support the Front Office Manager with the professional and effective running of the day-to-day Front Office operation in accordance with all hotel targets, Westin Service Standards Marriott policies and procedures.
Together with the Front Office Manager, you will be responsible for taking a leading role in positively representing the company with guests and for reinforcing a customer focused approach whilst harnessing Guest Satisfaction Survey (GSS). You will support in ensuring that the team reaches the set targets such as Room up-selling targets and enrolment targets. Other responsibilities include training of Front Office associates and handling of guest challenges and issues.
Education and requirements
In possession of Diploma in Hospitality Management/ Accommodation Operation or equivalent
Fluency in English and in other European languages with preference given to the Italian language.
Having an outgoing personality and passion for the industry
Excellent communication and strong leadership skills
Benefits
Other benefits
upselling incentive scheme
Explore rates to stay in Marriott properties worldwide
group life and dental scheme
Discounted rates at our Westin Workout Fitness Studio
basic medical health insurance
Discounts in our F&B outlets
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