Barista-Gelatiere

• Serve gelato, coffee, pastries, and beverages to Sottozero standards of quality and presentation.
• Prepare pastry items and other food products according to established recipes and guidelines.
• Provide excellent customer service, engaging in suggestive selling to promote products and upsell.
• Handle cash transactions, operate POS system, reconcile daily sales, and ensure accuracy in payments.
• Receive stock deliveries, check against order lists, and store stock products correctly in their designated areas (frozen, chilled, or dry).
• Maintain cleanliness of the service area, seating areas, storage rooms, and washrooms at all times.
• Follow strict food hygiene and safety protocols in line with HACCP requirements.
• Replenish and stock products in display and service areas to ensure full availability.
• Assist in daily and weekly inventory counts, reporting shortages or discrepancies to the Shop Supervisor / Shop Manager.
• Execute closing and opening procedures, following established SOPs.
• Support colleagues and contribute to teamwork within the outlet.

• Strong customer service orientation with a positive and welcoming attitude.
• Ability to prepare and handle pastry and food items in line with food safety standards.
• Competence in cash handling, POS transactions, and reconciliation procedures.
• Basic knowledge of receiving, checking, and storing stock in frozen, chilled, and dry conditions.
• Ability to follow SOPs and maintain high standards of cleanliness and hygiene.
• Basic knowledge of coffee preparation and food handling is considered an asset.
• Good communication skills in English (Maltese and/or Italian is an advantage).
• Team player, reliable, and proactive in a fast-paced environment.
• Attention to detail and ability to multitask.
  
  

Working Conditions

• Shift-based role including mornings, evenings, weekends, and public holidays.
• Requires standing for extended periods and handling repetitive tasks
• Must be available for closing shifts and occasional additional hours during peak seasons.