Client Experience Executive - Aircraft Owners

• Hybrid work model - 50% based in Malta / 50% remote
• Opportunity to be part of a premium, fast-growing aviation brand
• A dynamic, international work environment with high client exposure

Our client is one of Europe’s leading private jet operators, specializing in the management and charter of light, midsize, and heavy jets. With operations under both French and Maltese AOCs, the company provides tailored services to aircraft owners and charter clients worldwide.

Backed by a high-performing team, modern fleet, and a strong focus on safety and service excellence, the company continues to expand its presence in the global business aviation space.


The Role

As Client Experience Executive - Aircraft Owners (Owner Account Executive), you will act as the dedicated point of contact for aircraft owners, ensuring an exceptional experience from day-to-day communication to flight coordination, invoicing, and reporting.

This is a client-facing, multi-functional role requiring strong attention to detail, operational awareness, and service excellence.

You’ll work closely with internal teams (operations, finance, CAMO) to ensure a seamless experience aligned with both owner expectations and company priorities.


Main Responsibilities:

• Primary Point of Contact: Act as the main liaison between the aircraft owner and the company, ensuring clear, professional, and responsive communication.
• Flight Coordination: Manage the full process of owner flight requests, from booking and operational planning to dispatch follow-up and crew coordination.
• Invoicing and Financial Oversight: Coordinate the issuance of flight invoices, track payments, and ensure accurate financial records through the owner portal or internal tools.
• Operational Interface: Work closely with operations, CAMO, finance, and commercial teams to align aircraft use, maintenance schedules, and cost management with owner expectations.
• Reporting & Transparency: Ensure accurate and timely data entry in the owner portal, providing clear visibility over operational and financial performance.
• Client Relationship Management: Build long-term trust with owners by providing a high level of service, anticipating their needs, and resolving issues proactively.
• Support During Aircraft Onboarding or Exit: Assist in the integration of new aircraft into the fleet or transition of aircraft leaving the management program.

Requirements:

• Proven experience in business aviation, flight operations, or client account management
• Sound knowledge of aircraft management and charter operations
• Excellent communication skills in English (French or other languages is a plus)
• Ability to manage multiple priorities in a fast-paced, service-oriented environment
• Proficiency with flight operations systems, CRMs, and digital reporting tools
• Professional, discreet, client-focused mindset
• EU work eligibility
• Willingness to work flexibly or travel as needed