Client Support Officer

• Handle and resolve customer complaints, inquiries, and warranty claims efficiently.
• Coordinate with the service, logistics, and technical teams to ensure timely issue resolution.
• Maintain records of customer interactions, service requests, and solutions provided.
• Follow up with customers after service completion to ensure satisfaction.
• Prepare after-sales reports for management analysis and improvement initiatives.
• Assist in processing warranty claims and ensuring compliance with warranty policies.
• Educate customers about product usage, maintenance, and service schedules.
• Identify potential areas of improvement in after-sales processes and recommend solutions.
• Support the sales team in maintaining strong customer relationships.
• Promote value-added services, AMC (Annual Maintenance Contract), and extended warranties where applicable.

Key Skills & Competencies:

• Excellent communication and interpersonal skills
• Problem-solving and conflict resolution abilities
• Organised, proactive, and customer-focused approach
• Knowledge of CRM and after-sales processes
• Ability to coordinate effectively with multiple departments
• Basic technical understanding of products/services handled

Qualifications & Experience:

• 1-3 years of experience in after-sales, customer service, or related roles.
• Knowledge in the construction, design, marble or ceramics or related industry.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Ability to multitask, work under pressure and meet deadlines.
• Fluent in English, knowledge in Maltese is a plus.
  
  

Working Conditions:

• Require site visits or field support based on customer needs.

Private Health Insurance, Wellness programme