Based within the Aftersales department, you will be responsible for the constant communication with our customers, whilst also ensuring that the company&rsquo;s quality standards and core values are being implemented and adhered to.
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Continental Cars Limited was founded in 1952 and was formed for the purpose of importing the Volkswagen Beetles. Following the successful partnership with VW, the company was then appointed sole distributor for Audi and Porsche in 1977 and then include SEAT to their portfolio in 2009.. The CUPRA brand has been added to the Continental Cars portfolio in 2021.

Continental Cars Limited


Based within the Aftersales department, you will be responsible for the constant communication with our customers, whilst also ensuring that the company’s quality standards and core values are being implemented and adhered to.




Responsibilities


 - Assist the Customer Care Department with the incoming calls and e-mails

 - Ensure that customers are served to the highest possible standards and in a timely manner

 - Communicate with Sales and Aftersales customers and direct relevant queries to the right department

 - Coordinate with the Service Advisors daily bookings for servicing and repairs requests


Qualifications


 - Active Listening

 - Excellent Communication 

 - Service Orientation 

 - Critical Thinking 

 - Teamwork

 - ‘O’ Level passes in English, Maltese and Mathematics


Benefits


 - Health Insurance 

 - Benefit card


‘O’ Level passes in English, Maltese and Mathematics

Assist the Customer Care Department with the incoming calls and e-mails

Ensure that customers are served to the highest possible standards and in a timely manner

Communicate with Sales and Aftersales customers and direct relevant queries to the right department

Coordinate with the Service Advisors daily bookings for servicing and repairs requests

Active

Customer Care Agent

The workshop Manager is responsible for managing the day-to-day operations of the Service Department, ensuring the highest level of customer satisfaction


The workshop Manager is responsible for managing the day-to-day operations of the Service Department, ensuring the highest level of customer satisfaction

Responsibilities


 - To ensure that all concerns brought forward through the relevant customer complaint channels are addressed in a timely and satisfactory way.

 - To ensure that technician tools, special tools and other associated workshop equipment are checked, maintained, monitored, and recorded on a regular basis.

 - To ensure strict adherence to Franchise Standards and maintaining up to date knowledge on all new vehicle model features and latest vehicle technology.

 - To keep updated on the latest automotive market situation, competitor pricing and marketing strategies to devise a sales and marketing strategy aimed at increasing the business of the Service Department.

 - To ensure that repairs estimate, and invoices are accurate and in line with Franchise standards.

 - To plan, monitor and manage the leave of all employees within the department. 

 - To attend meetings with the Franchise Representatives and co-operate in the Quality Audits to ensure that Franchise Standards are strictly adhered to always.

 - The list of main duties and responsibilities in this accountability profile is not necessarily exhaustive nor is it necessarily in order of importance; nor is any of this accountability profile permanent and/or immutable


Qualifications


 - Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

 - English and Maltese Language — Knowledge of the structure and content of the English and Maltese language including the meaning and spelling of words, rules of composition, and grammar.

 - Mechanical — Basic knowledge on vehicles and parts 

 - Administration and Management — Knowledge of business and management principles involved in strategic planning, resource.

 - Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. 

 - A minimum of 3 years of proven experience in a customer service position.

 - Proficiency in Microsoft Office and customer service software.

 - Good understanding of management practices and techniques.




Benefits


 - Loyalty Card 

 - Training 

 - Health Insurance


Workshop Manager

The High Voltage Technician specialises in diagnosing faults within the high voltage system of the vehicle and to perform replacement of complete high voltage components, such as the high voltage battery, motor and power electronics. The HVT is also responsible to oversee repairs being carried out on electric vehicles by non-HVTs.


The High Voltage Technician specialises in diagnosing faults within the high voltage system of the vehicle and to perform replacement of complete high voltage components, such as the high voltage battery, motor and power electronics. The HVT is also responsible to oversee repairs being carried out on electric vehicles by non-HVTs.

Responsibilities


 - Carry out de-energisation and re-energisation of the high voltage system and ensure that the high voltage system is truly disconnected.

 - Carry out diagnosis on the high voltage system and its components.

 - Carry out replacement of high voltage components as per manufacturer’s specifications.

 - Carry out classification of the high voltage battery and ensure all documentation is correctly filled in.

 - Document repairs and diagnosis performed on job card.

 - Perform repairs as per repair manuals and using the special tools required to safely conduct the repair.

 - Perform diagnosis and repairs on systems fitted on a vehicle with an internal combustion engine.

 - Make proper use of tools and equipment, including personal protective clothing provided.

 - Keep the work area clean and tidy to promote and maintain a safe working environment.

 - Adhere strictly to the health and safety regulations and also to company and franchise-required standards.

 - Attend training organised locally and overseas when and as required.

 - Carry out additional duties assigned by the Workshop Manager as required


Qualifications


 - Repairing

 - Troubleshooting

 - Teamwork

 - Time Management


Benefits


 - Health insurance

 - Work /Life Balance

 - Loyalty card

 - Training

Mechanical – Knowledge of machines and tools, including their designs, uses, repair and maintenance.


Electrical – Knowledge on electrical systems, including modules, sensors and actuators, wiring harnesses repair/replacement and knowledge on different network models, included CAN, FlexRay, MOST, LIN and ethernet.


English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.


Maltese Language – Knowledge of Maltese will be considered an asset

High Voltage Technician

Continental Cars Ltd specialises in Automotive and has an opportunity for a Motor Vehicle Mechanic/Technician to join our team on full-time basis.
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You will be responsible to diagnose any mechanical faults, to carry out servicing and repairs of vehicles in an efficient and effective manner and to ensure high level of customer satisfaction.
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Continental Cars Ltd specialises in Automotive and has an opportunity for a Motor Vehicle Mechanic/Technician to join our team on full-time basis.




You will be responsible to diagnose any mechanical faults, to carry out servicing and repairs of vehicles in an efficient and effective manner and to ensure high level of customer satisfaction.




Responsibilities


 - Thoroughly examine the vehicles for service and repair, identify any faults and determine the cause and the type of repair and parts required for the vehicle

 - Ensure that the vehicle is protected at all time using the appropriate protection such as seat covers, floor mats, steering wheel covers and wing protectors

 - Manually dismantle, reassembling and replace parts under supervision

 - Perform basic mechanical work 

 - Carry out any duties in a cautious manner to avoid causing any accidental damages to vehicles

 - Ensure that all repairs and services are done within the stipulated time schedule and in accordance with the job card specifications

 - Ensure that faults have been reported on the job card especially if any new faults have been recognised or whether any follow up actions are needed

 - Report to the Workshop Manager on the general condition of vehicles with emphasis on the customer safety and any current or possible future vehicle faults and servicing requirements noticed

 - Make proper use of tools and equipment provided

 - Adheres strictly to Health and Safety regulations and also to company and franchise-required standards

 - Ensure customer satisfaction in the service and repair of motor vehicles of all types

 - Keep the work area clean and tidy, ensure that the overall cleanliness of the workshop to promote and maintain a safe working environment

 - Attends training organised locally and overseas when and as required

 - Perform any other duties assigned by his direct superior when and as required, including carrying out similar jobs on motor vehicles when required.


Qualifications


 - Repairing

 - Troubleshooting

 - Operation Monitoring 

 - Equipment Maintenance

 - Speaking

 - Time Management

 - Teamwork

 - Qualification as a Motor Vehicle Mechanic/Technician

 - Good verbal and written communication

 - Computer literacy


Benefits


 - Health insurance 

 - Loyalty Card

 - Work-Life Balance

 - Training


Motor Vehicle Mechanic/Technician 

Continental Cars are currently recruiting a full-time&nbsp;Sales Executive&nbsp;to join our Sales Team for the Seat/ Cupra brand. As a Sales Executive, your role will involve prospecting to new and existing customers, from enquiry to delivery and beyond. To develop and maintain full knowledge of all products, accessories, prices and key features of major competitors.&nbsp;


Continental Cars are currently recruiting a full-time
Sales Executive
to join our Sales Team for the Seat/ Cupra brand. As a Sales Executive, your role will involve prospecting to new and existing customers, from enquiry to delivery and beyond. To develop and maintain full knowledge of all products, accessories, prices and key features of major competitors.


Responsibilities


 - 	Prospecting to new and existing customers from enquiry to delivery and beyond

 - 	Develop and maintain full knowledge of all products, accessories, prices and key features of major competitors


Qualifications


 - Excellent communication and inter-personal skills, able to maintain excellent relations with junior and senior employees across the company.

 - Be able to work in a team and maintain relationships both internal and external.

 - Good knowledge of the automotive industry.

 - An ability to speak fluently in Maltese and English.

 - Applications especially in Excel and Outlook.

 - Clean Driving Licence.


Benefits


 - 	Health Insurance

 - Loyalty Card 


Sales Executive -Seat/ Cupra 

Continental Cars are currently recruiting a full-time Sales Executive to join our Sales Team for the Porche brand.
&nbsp;The Sales Executive contributes to the revenue and profit targets of the sales department by conducting vehicle sales (new &amp; used) as well as up- and cross-selling (options, equipment, accesories).


Continental Cars are currently recruiting a full-time Sales Executive to join our Sales Team for the Porche brand.


The Sales Executive contributes to the revenue and profit targets of the sales department by conducting vehicle sales (new &amp; used) as well as up- and cross-selling (options, equipment, accesories).

Responsibilities


 - Generate leads to expand the sales funnel and increase conversions.

 - Prepare prospect / customer visit, incl. appointment making, organization of demonstrators and test drive.

 - Demonstrate products and features in a professional and most personalized manner according to customers’ needs and expectations online and offline by using appropriate tools / systems. 

 - Conduct sales with the objective to fulfil personal sales targets in the areas of new / used vehicles, options, equipment, and accessories.

 - Create purchase and financing offer based on the desired car, optional equipment, individualized options, expected price and financing type. 

 - Prepare and execute the new vehicle delivery. 

 - Conduct customer follow-up for the purchase satisfaction survey.

 - Manage interfaces and customer touch points along the sales process.

 - The list of main duties and responsibilities in this accountability profile is not necessarily exhaustive nor is it necessarily in order of importance; nor is any of this accountability profile permanent and/or immutable.


Qualifications


 - Certificate in secondary education

 - Business training

 - Experience in automotive sales, retail of hospitality

 - Experience in dealing with customers.

 - Knowledge in automotive trade and technology or other relevant sectors

 - Knowledge in common IT applications

 - Active listening 

 - Excellent Communication

 - Good organisation

 - Monitoring 

 - Teamwork


Benefits


 - Health Insurance

 - Work - Life Balance

 - Loyalty Card
