Customer Care Agent (Sliema)

About Us

At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.

Job Summary:

As a Customer Care Agent, you will provide exceptional customer service, handle patient payments and invoicing, maintain accurate records, and assist with various departmental tasks as needed.

Responsibilities

• Create a real sense of welcome and best wishes on departure with all patients, families, visitors, and consultants by greeting customers in a friendly and professional manner at all times.
• Be familiar with prices and policies and be responsible for patient invoicing, payments, and disbursement.
• Receive payments for miscellaneous services and hospital billings.
• Monitor the 'Today Patient List' daily and refer for collection any unpaid bills.
• Reconcile agent cash float on completion of each shift and deposit accordingly.
• Accurately register all patients arriving for appointments, ensuring details are correct and updated.
• Answer and screen incoming telephone calls, actioning or redirecting appropriately.
• Keeping and Replying to the mobile phone provided by the Companyon him/herself at all times
• Maintain and record patient notifications and messages in an organised manner for future handover.
• Thank clients and visitors for using services and request feedback on their experience.
• Establish and maintain good communication with patients, visitors, and staff.
• Admit and discharge patients through the hospital information system accurately.
• Liaise with local and foreign insurance companies regarding admission clarifications and direct settlements, and also with the appropriate members of staff in case of emergencies
• Carry out Reception and Liaison Office duties as required.
• Follow and adhere to Data Protection and Hospital policies at all times.
• Undertake additional duties as assigned by the immediate supervisor or management.

Required Skills and Attributes

• Multi-tasking and flexibility.
• Excellent telephone manner and communication skills (both interdepartmental and intra-departmental).
• Ability to prioritise and manage time effectively.
• Excellent organisation skills and sharp attention to detail.
• Professional attitude at all times and ability to work under pressure.
• Proficient in the use of Microsoft Suite and hospital information systems.
• Display a confident, warm, and caring approach to patient interaction.
• Ensure strong communication, and patient name use are constantly maintained.
• Exercise a flexible approach to time management and prioritisation of patient requirements.

What’s in it for you

• Internal training programs and skill development initiatives
• Support with training and professional development
• Employee referral bonus incentive
• Complimentary daily Lunch
• Staff and family discounts on hospital services and fees
• Staff Discounts on products and services from our subsidiaries
• State-of-the-art equipment and technology

Join us for exceptional benefits and a positive work culture.