Urban Valley Resort & Spa

A four-star superior resort located in a unique area at the heart of the Island within the beautiful landscapes of 'Wied Għollieqa' Nature Reserve.

About

Duty Manager

As a Duty Manager, you will be responsible for overseeing the daily operations of the hotel, ensuring the smooth and efficient running of all departments throughout your shift. You will serve as the primary point of contact for both staff and guests while warranting that company standards and values are kept at all times.

Main tasks and responsibilities

Supervising operational activities throughout the resort including conference centre.
Providing leadership and support to team members when needed.
Managing guest relations and resolving any issues in a timely and professional manner.
Ensuring full compliance within company policies, procedures and health and safety regulations.
Conduct daily inspections of rooms and public areas.
Promote and maintain a good relationship with guests.
Confident to handle emergency situations (fire alarms, incidents, etc.)
Prepare & send post shift reports and incident logs.
Communicate issues and updates with Departmental Managers.
Any additional ad-hoc duties as required.

Educational and skill requirements

English language both written and spoken is a must, additional European languages like French, German or Italian will be considered an asset.
Hotel operational experience.
Strong problem-solving skills
Multitasking and time management skills
Flexibility to work weekends, Public Holidays and evening shifts.

Job benefits