Forex Support Representative

On behalf of our client, an investment firm specializing in asset management, we are looking for a Forex Support Representative to be based at their offices in Nicosia, Cyprus.

Main Duties and Responsibilities:

• Conducts full KYC verification procedures for clients.
• Provides platform support to clients via chat, email, and phone.
• Collaborates closely with other departments to achieve the company’s objectives.
• Assists clients and the call center with client-related financial queries and issues.
• Implements the company’s customer service policies.

Job Requirements:

• Previous experience in similar position is a must.
• Ability to work in flexible working schedule.
• Fluency in written and spoken English.
• Strong proficiency in Microsoft Office.
• Ability to take ownership and responsibility for assigned tasks.
• Knowledge of an additional language will be considered an advantage.
• Previous experience in a similar role will be regarded as a significant asset

Benefits:

• Comprehensive training will be provided.
• 22 days annual leave.
• 13th salary.
• Provident Fund

All CVs will be handled with utmost confidentiality.