Front Desk Representative (South, Malta)
About us
Centrecom is a trusted leader in the Business Process Outsourcing (BPO), offering various services worldwide. With a global footprint such as Malta, Fiji, and Australia, we partner with businesses and offer solutions to enhance their customer care experiences from handling inbound and outbound customer support to running a multilingual contact centre that take care of questions and tech support.
We are looking for candidates to join our team on a new venture with one of our existing clients. If you are someone passionate about customer care, and interested in a front desk position, this might be a good fit for you.
Whether you live in the South of Malta, Central or North, we have the right location for you.
About the TEAM
We’re a team of dreamers, problem-solvers, and all-around good vibes spreaders.
We believe that customer support isn’t just about solving problems—it’s about creating memorable experiences. If you're someone who thrives on helping others, enjoys turning a frown upside down, and has a knack for making complex things simple, then this is the job for you!
•Saving the Day: You’ll be the first line of contact when our customers enter the premises. Whether it's a question, an issue, or a moment of confusion, you’ll swoop in to make everything right.
•Listening Like a Pro: You'll be a customer’s favourite person because you truly listen. Whether they’re excited, frustrated, or just need a little guidance, you’ll offer a warm, welcoming experience every time.
•Customer Happiness is your Goal: You'll turn every interaction into a celebration of joy. No question is too small, no issue too big for you to handle with grace and a smile.
•Working close to home: Selected candidates will be scheduled to work from one location in their region.
•We will reward you: All employees will be entitled to a performance bonus over and above your annual salary.
•Languages: Fluency in both Maltese & English is mandatory.
•Communication Skills: You speak clearly, write like a pro, and know exactly how to make things sound friendly and approachable, whether on the phone, via email, or chat.
•Team Spirit: You’re a team player who loves to collaborate and share ideas. You thrive in a supportive and inclusive environment where every voice is heard
•Customer Service Tips: Previous work experience in similar roles will be considered an asset. Training will be provided to all candidates.
•Technical Skills: Familiar with Microsoft Office programs such as Excel and Word
•Growth Opportunities: We believe in promoting from within and offering chances to develop new skills. You’ll never be stuck in one place here!
•A Fun, Supportive Team: We laugh, we learn, we grow, and we always have each other's backs.
•Feeling Appreciated: You’ll get all the love for your hard work—because we truly value the role you play in making our customers happy!
English
Maltese
