Front Desk Supervisor – Bowling and Entertainment Centre

Leadership and Staff Supervision:

• Supervise, guide, and motivate the Front Desk team to maintain exceptional service standards.
• Monitor staff performance and task delegation to ensure efficient operations.

Customer Service and Communication:

• Manage incoming phone calls, emails and walk-ins, addressing inquiries, bookings, complaints and special requests.
• Serve as the point of contact for escalated client queries.

Leisure Bookings:

• Oversee the leisure bookings process, from reservations to payments, upselling promotions and communicating event-specific requirements to the operational team.

Sports Bookings – Coordination:

• Act as the primary liaison for day-to-day communications with the Sport Association, coaches, trainers, and tournament organizers. Handle booking changes, lane reservations, and special requirements, ensuring all requests are processed efficiently.
• Ensure continuous communication with the Sport Association and provide timely updates to internal teams on any changes.

Operational Administration:

• Prepare rosters for the Front Desk team.
• Keep up to date with current promotions, pricing and operational updates, ensuring the accuracy of the Bowling Centre’s website and social media.
• Report any technical, software or operational issues to management promptly.

Support for Leagues and Tournaments:

• Assist in organizing and supporting leagues and tournaments. Take the initiative to learn and manage specific aspects of these activities.
• Ensure lanes, scoring systems and customer service standards are set up and ready for competitive events.

• Strong leadership and team management skills.
• Excellent written and verbal communication abilities.
• Commitment to customer service excellence.
• High attention to detail and strong organizational skills.
• Ability to multitask and prioritize effectively under pressure.
• Knowledge of bowling operations (experience with sports tournaments relations is a plus).
• Proficiency with booking systems and administrative tasks.

• Free monthly cinema and bowling tickets
• Free fresh fruit daily
• Subsidised parking at Eden Leisure Group
• Regular staff events
• Access to the Eden Social & Wellness Programme
• Access to free emotional support & therapy with Richmond Foundation
• Training & development courses
• Discounts in all our F&B outlets
• 50% discount on memberships at Cynergi Health & Fitness Centre