TTI International

TTI International Limited recruits and provides customized specialist manpower solutions to all industrial sectors, both in Malta and internationally.

About

Front Line Agent

TTI International – Talent. Transfer. International.

BEHIND EVERY SUCCESS THERE IS TALENT.

That's why we - at TTI International - are looking for the best talents. Our vision is to unite: The best talents in the country and successful companies, which offer exciting jobs where you can realize your talents. What are you waiting for? Show us your talent and apply now!

TTI is seeking for a Front Line Agent for one of our top clients. Our client is a leading software products company specialising in development and support of business software solutions.

Main tasks and responsibilities

Provide technical assistance via phone, email, and chat
Act as the first point of contact for the Customer Support Team, fielding incoming inquiries, logging support issues, and capturing essential details
Creat well-organised tickets with accurate subject lines
Provide clear screenshots of error messages and TeamViewer details (when applicable)
Manage, prioritise, and document all incoming questions and service desk tickets
Escalate complex issues to the appropriate departments or teams for further resolution
Maintain accurate client records
Proactively analyse incident reports to identify trends and suggest preventive measures
Participate in scheduled on-call support rotations to ensure continuous client coverage
Strive to deliver exceptional customer service and build positive client relationships
Full-fill additional responsibilities as assigned

Educational and skill requirements

Customer support experience, ideally in the software sector
Excellent communicate-n skills in English
Customer oriented
Ability to work as part of a team
Reach out to peers and cooperate with supervisors to establish a collaborative working relationship
Motivation and strong will to continuously learn

Salary information will be provided during the interview with shortlisted candidates.

Job-ID: 10410

Advertisement published27. November 2025

Application deadline8. January 2026

Language skills

No specific language requirements

Location

Luqa, Malta

Type of work

Skills

Microsoft ExcelCustomer service

Professions

Job Tags

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