Front Office Administrator 
Job Description
ESSE LTD on behalf of Palazzo Castagna is seeking to recruit a Front Office Administrator to join their Boutique Hotel located in Hal Ghaxaq. The selected candidate will play a crucial role in ensuring a smooth and pleasant experience for the guests.
Responsibilities include:
<ul>
<li>Handling online and phone reservations;</li>
<li>Greeting guests and assigning rooms;</li>
<li>Managing check-in and check-out tasks efficiently;</li>
<li>Informing customers about payment methods and verifying credit card data;</li>
<li>Registering guests and collecting necessary information;</li>
<li>Providing information about the hotel, available rooms, rates, and amenities;</li>
<li>Coordinating with housekeeping to ensure rooms are clean and fully-furnished;</li>
<li>Handling guests complaints in a timely and professional manner;</li>
<li>Confirming group reservations and arranging personalized services for VIP customers and event attendees;</li>
<li>Keeping records of bookings and payments updated;</li>
<li>Engaging in any other task commensurate with the role.</li>
</ul>
Requirements:
<ul>
<li>At least three years of experience working in a similar position;</li>
<li>Familiarity with Roommaster software;&nbsp;</li>
<li>Flexibility to work night shifts;&nbsp;</li>
<li>Ability to work in Hal Ghaxaq, with limited access via public transport; and,&nbsp;</li>
<li>Excellent communication skills.&nbsp;</li>
</ul>
&nbsp;

Palazzo Castagna is a newly restored 17th-century Palazzo that remains true to its architecture. We offer a luxurious experience for our guests in the heart of Ħal Għaxaq, a quiet Maltese village not far from the mesmerizing Meditteranean sea. 

We invite our guests to an individualized experience by providing the highest quality products and services. After a good night's rest, step into heated bathroom floors. Prepare for a day of activities, or lounge in our rooftop pool until sunset. Our internal garden also offers the perfect ambience to enjoy a cup of tea and read your favourite novel.

What is your ideal holiday? Our team is ready to help you design the best itinerary during your stay at Palazzo Castagna! 

Palazzo Castagna Boutique Hotel


Front Office Administrator 

Job Description

ESSE LTD on behalf of Palazzo Castagna is seeking to recruit a Front Office Administrator to join their Boutique Hotel located in Hal Ghaxaq. The selected candidate will play a crucial role in ensuring a smooth and pleasant experience for the guests.

Responsibilities include:


 - Handling online and phone reservations;

 - Greeting guests and assigning rooms;

 - Managing check-in and check-out tasks efficiently;

 - Informing customers about payment methods and verifying credit card data;

 - Registering guests and collecting necessary information;

 - Providing information about the hotel, available rooms, rates, and amenities;

 - Coordinating with housekeeping to ensure rooms are clean and fully-furnished;

 - Handling guests complaints in a timely and professional manner;

 - Confirming group reservations and arranging personalized services for VIP customers and event attendees;

 - Keeping records of bookings and payments updated;

 - Engaging in any other task commensurate with the role.


Requirements:


 - At least three years of experience working in a similar position;

 - Familiarity with Roommaster software;


 - Flexibility to work night shifts;


 - Ability to work in Hal Ghaxaq, with limited access via public transport; and,


 - Excellent communication skills.






Proactive

General

Positivity

Customer service

Active

Front Office Administrator 

Palazzo Castagna is a charming 26-room boutique hotel located in the heart of Ghaxaq, offering guests a refined blend of historic elegance and modern comfort. ESSE Ltd. on behalf of Palazzo Castagna are now seeking an experienced and hands-on Hotel Manager to lead our dedicated team and ensure an exceptional guest experience at every touchpoint. 
Key Responsibilities:
<ul>
<li>Oversee daily operations, including front office, housekeeping, food &amp; beverage, and guest relations</li>
<li>Maintain the highest standards of service and presentation across all areas of the hotel</li>
<li>Lead, train, and motivate staff to deliver a warm and personalised guest experience</li>
<li>Manage budgets, cost controls, and operational efficiency</li>
<li>Work closely with the owners to implement strategic initiatives and uphold the hotel&rsquo;s boutique character </li>
</ul>
Requirements:
<ul>
<li>Previous management experience in a boutique or small luxury hotel is essential</li>
<li>Strong leadership and communication skills with a hands-on approach</li>
<li>Excellent understanding of guest service standards and operational procedures</li>
<li>Proven ability to manage budgets and drive performance metrics</li>
<li>Fluent in English; knowledge of Maltese or other languages is considered an asset </li>
</ul>
What We Offer:
<ul>
<li>The opportunity to manage a distinctive boutique property in the heart of Ghaxaq</li>
<li>A collaborative working environment with autonomy to shape operations</li>
<li>Competitive remuneration package commensurate with experience </li>
</ul>
If you&rsquo;re a passionate hospitality professional who thrives in a personalised, detail-driven environment, we&rsquo;d love to hear from you.
📩 To apply, please send your CV and a brief cover letter to hr@rsgroup.com.mt&nbsp;


Palazzo Castagna is a charming 26-room boutique hotel located in the heart of Ghaxaq, offering guests a refined blend of historic elegance and modern comfort. ESSE Ltd. on behalf of Palazzo Castagna are now seeking an experienced and hands-on Hotel Manager to lead our dedicated team and ensure an exceptional guest experience at every touchpoint.



Key Responsibilities:


 - Oversee daily operations, including front office, housekeeping, food &amp; beverage, and guest relations

 - Maintain the highest standards of service and presentation across all areas of the hotel

 - Lead, train, and motivate staff to deliver a warm and personalised guest experience

 - Manage budgets, cost controls, and operational efficiency

 - Work closely with the owners to implement strategic initiatives and uphold the hotel’s boutique character




Requirements:


 - Previous management experience in a boutique or small luxury hotel is essential

 - Strong leadership and communication skills with a hands-on approach

 - Excellent understanding of guest service standards and operational procedures

 - Proven ability to manage budgets and drive performance metrics

 - Fluent in English; knowledge of Maltese or other languages is considered an asset




What We Offer:


 - The opportunity to manage a distinctive boutique property in the heart of Ghaxaq

 - A collaborative working environment with autonomy to shape operations

 - Competitive remuneration package commensurate with experience




If you’re a passionate hospitality professional who thrives in a personalised, detail-driven environment, we’d love to hear from you.

📩 To apply, please send your CV and a brief cover letter to hr@rsgroup.com.mt
