IT System Support Executive (recruiting from Malta)

Key Responsibilities:

• Technical Support: Responding to and resolving technical issues reported through system alerts or by users via phone, email or in person across all company offices. Providing technical assistance on hardware, software, network, and other IT related problems.
• Incident Management: Diagnosing troubleshooting and resolving technical issues. Escalating complex problems to relevant teams when necessary.
• Hardware & Software Maintenance: Installing, configuring, and updating software applications and operating systems. Performing hardware upgrades, repairs and maintenance as needed.
• User Training and Support: Enhancing the understanding and proficiency of users by offering guidance and training on new software or systems.
• User Account Management: Creating, modifying, and deactivating user accounts across various systems and applications. Ensuring user access rights align with organisational policies and security procedures.
• IT Asset Management: Maintaining an inventory of IT assets including hardware, software licenses and peripherals.
• Assisting in enforcing security protocols, policies, and procedures.
• System Monitoring and Maintenance: Monitoring systems and business applications performance and conducting routine maintenance tasks to ensure optimal functioning of IT systems and networks.
• Collaboration and Coordination: Collaborating with other IT teams and departments to address cross-functional technical issues. Coordinating with external vendors for support when required.