Receptionist - Sliema

• Create a real sense of welcome and best wishes on departure with all patients, families, visitors, and consultants by greeting customers in a friendly and professional manner at all times. 
• Be familiar with prices and policies and be responsible for patient invoicing, payments, and disbursement. 
• Receive payments for miscellaneous services and hospital billings. 
• Monitor the 'Today Patient List' daily and refer for collection any unpaid bills. 
• Reconcile agent cash float on completion of each shift and deposit accordingly. 
• Accurately register all patients arriving for appointments, ensuring details are correct and updated. 
• Answer and screen incoming telephone calls, actioning or redirecting appropriately. 
• Keeping and Replying to the mobile phone provided by the Companyon him/herself at all times. 
• Maintain and record patient notifications and messages in an organised manner for future handover. 
• Thank clients and visitors for using services and request feedback on their experience. 
• Establish and maintain good communication with patients, visitors, and staff. 
• Admit and discharge patients through the hospital information system accurately. 
• Liaise with local and foreign insurance companies regarding admission clarifications and direct settlements, and also with the appropriate members of staff in case of emergencies. 
• Carry out Reception and Liaison Office duties as required. 
• Follow and adhere to Data Protection and Hospital policies at all times. 
• Undertake additional duties as assigned by the immediate supervisor or management. 

• Multi-tasking and flexibility. 
• Excellent telephone manner and communication skills (both interdepartmental and intra-departmental). 
• Ability to prioritise and manage time effectively. 
• Excellent organisation skills and sharp attention to detail. 
• Professional attitude at all times and ability to work under pressure. 
• Proficient in the use of Microsoft Suite and hospital information systems. 
• Display a confident, warm, and caring approach to patient interaction. 
• Ensure strong communication, and patient name use are constantly maintained. 
• Exercise a flexible approach to time management and prioritisation of patient requirements. 

What’s in it for you

• Internal training programs and skill development initiatives
• Support with training and professional development
• Employee referral bonus incentive
• Complimentary daily Lunch
• Staff and family discounts on hospital services and fees
• Staff Discounts on products and services from our subsidiaries
• State-of-the-art equipment and technology

Join us for exceptional benefits and a positive work culture.