db Group Malta
db Group Malta
db Group Malta

Reservations Agent

db Group, Malta’s leader in Hospitality & Leisure sector. The group is distinguished and well established in the hospitality sector with its own branded db Seabank Resort and db San Antonio Hotel and within the leisure sector with its own branded Pearl Spa, Hardrock, and Starbucks development license and outlets, as well as its variety of established restaurants offering various cuisines, including Aki, Amami, Nine Lives, Blu Beach, Westreme and Sonora.

We are currently looking for a Reservations Agent to join our Reservations Team.

The Job

Apart from the day-to-day, the candidate will trend data to respond to guest and customer enquiries. Monitor customer satisfaction regularly and ensure efficient resolution of all guest inquiries of various hotel services and operations. Ensure bookings are guaranteed and assist to make all room reservations and monitoring all reservations and discounts, cancellations and modifications. Manage all correspondence from guests and ensure response and completion of all guest requests.

About you

You must have good organizational, administration and communication skills. A commitment to deliver a high level of customer service.

Job Requirement

  • Excellent written and communicated English and preferably Maltese.
  • IT skills including basic knowledge of operating Room Master system.
Advertisement published25. April 2025
Application deadlineNo deadline
Language skills
No specific language requirements
Location
Mriehel, Malta
Type of work
Professions
Job Tags
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