Reservations Agent
G3 Hospitality is currently looking to recruit a self-motivated individual who is willing to join its existing flexible team in the role of Reservations Agent on a full-time basis.
- Process all bookings and rooming lists accurately and in a timely manner.
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Assist with room allocation to meet guest requirements while maximising occupancy and revenue.
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Liaise closely with the Front Desk and Sales Teams to avoid or manage overbooking situations.
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Handle requests and bookings for additional services including taxis, car hire, food packs, spa services, and more.
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Manage invoicing and actively promote supplementary services.
- Conduct a basic daily audit of next-day arrivals to identify and resolve any input errors.
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Maintain strong knowledge of hotel services, features, and local attractions.
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Ensure effective sharing of knowledge within the Reservations Department.
- Respond to new leads and existing client requests within 24 hours.
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Maintain excellent internal and external communication.
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Provide assistance to the Front Office Department as needed.
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Support the Sales Team with greeting and meeting duties.
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Perform any other duties relevant to the role.
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Previous experience in a similar reservations or hospitality role is essential.
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Proficiency in Microsoft Office.
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Knowledge of Opera PMS is considered an asset.
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Ability to work well under pressure and within a team.
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Flexible, eager to learn, and service-oriented.
- Competitive remunartion packagae
- Attractive company discounts
- Opportunity to work within a supportive and growing hospitality group.
English
