Senior CRM Coordinator – Live Casino Global Promotions

THE CHALLENGE:

Here is a taste of what you will be involved with: 

• Project Management: Use JIRA to manage global promotions projects and tasks, and to maintain effective communications with all teams and relevant stakeholders. 
• Execution: Oversee the end-to-end execution of the global promotions calendar.
• Player Rewards: Configuration of player rewards and bonuses in the campaign systems.
• Localisation: Collaborate with local copywriters to ensure full localisation of global promotions material, transforming global mechanics into local messages.
• Quality Assurance: Upload and test customer-facing communications (e.g., SMS, emails, landing pages, onsite messages, banners push notifications, etc.) for promotions, ensuring all assets are fully QA’d, approved, and ready for the scheduled launch.
• Monitoring: Monitor the ‘shop window’ to ensure all promotions are showing correctly across our products, and that the customer journey is working as intended.
• Support: Act as the main point of contact for our support team regarding customer queries related to global promotions and collaborate closely with them to optimise the customer journeys to reduce contact-drivers.
• After-Hours Support: In addition to standard office hours, you will also work on a roster along with other Global Promotions CRM Coordinators to provide afterhours support on any incidents relating to CRM promotions.

YOU ARE GOOD AT:

• 1,5 years of experience from iGaming or from a similar CRM role in another industry. 
  (Candidates with at least 1 year of experience in iGaming or CRM role in other industries are welcome to apply; however, the Senior title will only be offered to candidates meeting the senior-level experience requirements.)
• Experience working with Jira, html, and excel.
• Genuine interest in the online Live Casino sector.
• Good project management skills, enabling you to handle multiple campaigns and tasks concurrently.
• Excellent written and verbal skills in English.
• Understanding of player bonuses and incentives.
• Proficiency in CRM tools and email marketing platforms, ideally from Salesforce or Xtremepush.
• Experience from working in a multi-brand and/or multi-market environment.
  
  

EXTRA AWESOME:

• Proficiency in Spanish, Portuguese, Greek or Latvian language