FastDrop fast-paced growth over its years of operation has led to the company becoming the market leader in the private sector.
The company always recognised the important role human resources play in its operations. As a result of its growth, it has recruited a considerable number of helpers from the Maltese market. Nevertheless, some challenges have emerged in the last few years that need to be addressed to maintain FastDrop growth momentum and consolidation process, and at the same time serve its clients in an efficient and effective manner.
Employing a Senior Foreign Support Executive is a strategic investment in our company&rsquo;s international growth. The position will bridge communication gaps, enhance global customer satisfaction, ensure compliance, and strengthen our global operational efficiency. 
Scope of the Position:
Responsible for managing international client relations and ensuring efficient import and logistics operations. Oversees coordination with overseas suppliers and freight partners, prepares import documentation, ensures regulatory compliance, and resolves shipment issues promptly.
Essential Duties:
<ul>
<li>Coordinate and oversee supply chain operations specifically related to last-mile deliveries.</li>
<li>Collaborate with the team to ensure adherence to delivery schedules and maintain consistent performance.</li>
<li>Manage and monitor the FastDrop platform and associated systems to ensure optimal functionality.</li>
<li>Communication and cross-cultural collaboration</li>
<li>International logistics coordination</li>
<li>Customer relationship management</li>
<li>Plan and monitor delivery routes to optimize last-mile operations.</li>
<li>Provide operational insights, platform improvements, and recommendations to the FastDrop team.</li>
</ul>
Minimum Education Qualifications:
<ul>
<li>Basic school leaving certificate</li>
</ul>
Experience Required:
<ul>
<li>Proven ability to work independently, handle pressure, and manage multiple tasks simultaneously.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Quick thinker with strong problem-solving abilities.</li>
<li>Proficient in IT systems and technology.</li>
<li>High degree of emotional intelligence; maintains calm and composure in challenging situations.</li>
</ul>
Working Conditions:&nbsp;
<ul>
<li>&euro;30,000 per annum</li>
<li>Hours of work/week: 40hrs, shift basis</li>
<li>Duration of contract: Indefinite</li>
</ul>

Fast delivery to your customers in Malta and Gozo,
made easy and cost-effective.

And when we say ‘Fast’, we don’t just mean our couriers –
we’re describing an ecosystem engineered from the ground up to eliminate the burden of managing logistics for your business.

FastDrop


FastDrop fast-paced growth over its years of operation has led to the company becoming the market leader in the private sector.

The company always recognised the important role human resources play in its operations. As a result of its growth, it has recruited a considerable number of helpers from the Maltese market. Nevertheless, some challenges have emerged in the last few years that need to be addressed to maintain FastDrop growth momentum and consolidation process, and at the same time serve its clients in an efficient and effective manner.

Employing a Senior Foreign Support Executive is a strategic investment in our company’s international growth. The position will bridge communication gaps, enhance global customer satisfaction, ensure compliance, and strengthen our global operational efficiency.



Scope of the Position:

Responsible for managing international client relations and ensuring efficient import and logistics operations. Oversees coordination with overseas suppliers and freight partners, prepares import documentation, ensures regulatory compliance, and resolves shipment issues promptly.

Essential Duties:


 - Coordinate and oversee supply chain operations specifically related to last-mile deliveries.

 - Collaborate with the team to ensure adherence to delivery schedules and maintain consistent performance.

 - Manage and monitor the FastDrop platform and associated systems to ensure optimal functionality.

 - Communication and cross-cultural collaboration

 - International logistics coordination

 - Customer relationship management

 - Plan and monitor delivery routes to optimize last-mile operations.

 - Provide operational insights, platform improvements, and recommendations to the FastDrop team.


Minimum Education Qualifications:


 - Basic school leaving certificate


Experience Required:


 - Proven ability to work independently, handle pressure, and manage multiple tasks simultaneously.

 - Excellent communication and interpersonal skills.

 - Quick thinker with strong problem-solving abilities.

 - Proficient in IT systems and technology.

 - High degree of emotional intelligence; maintains calm and composure in challenging situations.


Working Conditions:



 - €30,000 per annum

 - Hours of work/week: 40hrs, shift basis

 - Duration of contract: Indefinite


Specialized applications

Customer service

General

Active

Senior Foreign Support Executive

Ensure that the workplace remains clean, safe, and presentable at all times, maintaining high standards of hygiene and tidiness throughout all areas of the premises. 
<ul>
<li>Perform general cleaning duties including sweeping, mopping, vacuuming, dusting, and sanitising surfaces.</li>
<li>Clean and restock restrooms, kitchen areas, and common spaces.</li>
<li>Empty bins and ensure proper disposal of waste and recyclables.</li>
<li>Maintain cleaning supplies and inform management when stock needs replenishment.</li>
<li>Report any maintenance issues, safety hazards, or damages to the Facilities Manager.</li>
<li>Follow company policies, health and safety regulations, and cleaning protocols.</li>
<li>Support occasional deep-cleaning or special cleaning projects as required. </li>
</ul>
Language:&nbsp; 
<ul>
<li>English&nbsp;</li>
</ul>

ISCED Level:
<ul>
<li>Primary education - Level 1 </li>
</ul>
Competencies:
<ul>
<li>Air the rooms</li>
<li>Dust &amp; clean floors, carpets, furniture and objects. Ventilate rooms</li>
<li>Dust, sort out waste and empty dustbins</li>
<li>Clean and store clothes and other textiles (washing, sewing, ironing)</li>
<li>Maintain and store cleaning materials. Check stock of products. </li>
</ul>
Minimum of 6 months relevant experience as Cleaners and Helpers in Offices, Hotels, and other establishments.&nbsp; 
No Driving Licenses required for this vacancy.&nbsp;
<ul></ul>


Ensure that the workplace remains clean, safe, and presentable at all times, maintaining high standards of hygiene and tidiness throughout all areas of the premises.




 - Perform general cleaning duties including sweeping, mopping, vacuuming, dusting, and sanitising surfaces.

 - Clean and restock restrooms, kitchen areas, and common spaces.

 - Empty bins and ensure proper disposal of waste and recyclables.

 - Maintain cleaning supplies and inform management when stock needs replenishment.

 - Report any maintenance issues, safety hazards, or damages to the Facilities Manager.

 - Follow company policies, health and safety regulations, and cleaning protocols.

 - Support occasional deep-cleaning or special cleaning projects as required.




Language:
 


 - English





ISCED Level:


 - Primary education - Level 1




Competencies:


 - Air the rooms

 - Dust &amp; clean floors, carpets, furniture and objects. Ventilate rooms

 - Dust, sort out waste and empty dustbins

 - Clean and store clothes and other textiles (washing, sewing, ironing)

 - Maintain and store cleaning materials. Check stock of products.




Minimum of 6 months relevant experience as Cleaners and Helpers in Offices, Hotels, and other establishments.




No Driving Licenses required for this vacancy.



Facility Cleaner (Full Time) 

Who you are:
You&rsquo;re a&nbsp;great communicator&nbsp;who is professional, empathetic, responsible and who exudes a positive attitude! As a front-line-employee, the&nbsp;Customer Support Associate&nbsp;role is extremely important for improving the eCabs customer&rsquo;s journey and overall satisfaction.

What you&rsquo;ll do:
<ul>
<li>
Answer&nbsp;incoming calls, resolving queries at first point of contact whenever possible.
</li>
<li>
Respond to&nbsp;customer emails and social media messages.
</li>
<li>
Attend to&nbsp;face-to-face customer queries&nbsp;at eCabs head office.
</li>
<li>
Support internal departments with&nbsp;bookings and queries.
</li>
<li>
Build and develop&nbsp;strong customer relations,&nbsp;and accurately and efficiently place customer bookings through eCabs CRM.
</li>
<li>
Upsell&nbsp;where possible, by identifying opportunities to provide product information to customers.
</li>
<li>
Identify and escalate issues to Team Leaders, contributing to the ongoing development and&nbsp;improvement of the eCabs customer experience.
</li>
<li>
Take initiative and notify management of any&nbsp;trends or issues in customer queries.
</li>
<li>
Contribute towards the successful achievement of&nbsp;customer service KPIs, as well as own individual productivity and customer service targets. 
</li>
</ul>
What you&rsquo;ll bring:
<ul>
<li>
Strong&nbsp;interpersonal skills, with the ability to handle situations which require understanding, responsiveness and maturity.
</li>
<li>
Excellent&nbsp;phone etiquette.Great&nbsp;organisational skills. The ability to&nbsp;prioritise multiple tasks&nbsp;effectively and in a flexible manner in order to accommodate last-minute requests.
</li>
<li>
Willingness to align personal performance with the&nbsp;Contact Centre&rsquo;s objectives.
</li>
<li>
Strong&nbsp;written and verbal communication skills.
</li>
<li>
Excellent&nbsp;computer skills&nbsp;(experience with Word, Excel and Outlook).
</li>
<li>
Methodical approach with the&nbsp;ability to work under pressure.
</li>
<li>
Very importantly &ndash; a&nbsp;&lsquo;can do&rsquo; attitude
</li>
</ul>

Life at eCabs
We foster a culture that allows you the freedom to grow personally and professionally.


Who you are:

You’re a
great communicator
who is professional, empathetic, responsible and who exudes a positive attitude! As a front-line-employee, the
Customer Support Associate
role is extremely important for improving the eCabs customer’s journey and overall satisfaction.



What you’ll do:


 - 

Answer
incoming calls, resolving queries at first point of contact whenever possible.


 - 

Respond to
customer emails and social media messages.


 - 

Attend to
face-to-face customer queries
at eCabs head office.


 - 

Support internal departments with
bookings and queries.


 - 

Build and develop
strong customer relations,
and accurately and efficiently place customer bookings through eCabs CRM.


 - 

Upsell
where possible, by identifying opportunities to provide product information to customers.


 - 

Identify and escalate issues to Team Leaders, contributing to the ongoing development and
improvement of the eCabs customer experience.


 - 

Take initiative and notify management of any
trends or issues in customer queries.


 - 

Contribute towards the successful achievement of
customer service KPIs, as well as own individual productivity and customer service targets.





What you’ll bring:


 - 

Strong
interpersonal skills, with the ability to handle situations which require understanding, responsiveness and maturity.


 - 

Excellent
phone etiquette.Great
organisational skills. The ability to
prioritise multiple tasks
effectively and in a flexible manner in order to accommodate last-minute requests.


 - 

Willingness to align personal performance with the
Contact Centre’s objectives.


 - 

Strong
written and verbal communication skills.


 - 

Excellent
computer skills
(experience with Word, Excel and Outlook).


 - 

Methodical approach with the
ability to work under pressure.


 - 

Very importantly – a
‘can do’ attitude





Life at eCabs

We foster a culture that allows you the freedom to grow personally and professionally.

Customer Support Associates - Full Time 

Job description
Who you are: 
You are&nbsp;self-motivated, customer-oriented&nbsp;and have good knowledge of the&nbsp;national road network. You will be responsible for&nbsp;loading, unloading and distributing&nbsp;various item types to different addresses, and through different routes, to customers across Malta and Gozo. This role is a full-time position within our&nbsp;last mile operations. 
What you&rsquo;ll do:
<ul>
<li>
Follow&nbsp;routes and time schedules.
</li>
<li>
Load, unload, prepare, inspect and operate a&nbsp;delivery vehicle.
</li>
<li>
Work as part of the&nbsp;Delivery team&nbsp;to ensure that the items are packed correctly and safely delivered to the correct client. 
</li>
</ul>
Job Requirements
What you&rsquo;ll bring: 
<ul>
<li>
Malta/EU License B&nbsp;holder.
</li>
<li>
A valid&nbsp;C license or/and C1 license&nbsp;is considered an asset.
</li>
<li>
Customer service oriented.
</li>
</ul>


Job description

Who you are:


You are
self-motivated, customer-oriented
and have good knowledge of the
national road network. You will be responsible for
loading, unloading and distributing
various item types to different addresses, and through different routes, to customers across Malta and Gozo. This role is a full-time position within our
last mile operations.



What you’ll do:


 - 

Follow
routes and time schedules.


 - 

Load, unload, prepare, inspect and operate a
delivery vehicle.


 - 

Work as part of the
Delivery team
to ensure that the items are packed correctly and safely delivered to the correct client.





Job Requirements

What you’ll bring:



 - 

Malta/EU License B
holder.


 - 

A valid
C license or/and C1 license
is considered an asset.


 - 

Customer service oriented.



Last-Mile Courier

<ul>
<li>
Conduct basic car servicing, including the disassembly and assembly of other parts of the vehicle.
</li>
</ul>
<ul>
<li>
Identify and diagnose mechanical problems and electrical faults, often by using computerized diagnostic equipment.
</li>
<li>
Test parts and systems to ensure that they are in adequate working order.
</li>
<li>
Perform basic care and maintenance, including changing oil, giving tune-ups, checking fluid levels, and rotating tires, aiming to improve vehicle functionality and longevity.
</li>
<li>
Repair or replace broken or dysfunctional parts, such as brake pads and wheel bearings, and fix issues.
</li>
<li>
Use testing equipment to ensure that repairs and maintenance are effective.
</li>
<li>
Maintain equipment and tools in good working condition.
</li>
</ul>
Job requirements
<ul>
<li>
Clean Criminal Conduct&nbsp;
</li>
<li>
Able to communicate effectively in the English language.
</li>
<li>
Able to work on shift basis 24 hours, 7 days a week
</li>
<li>
Strong problem solving and trouble shooting skills.
</li>
<li>
Working knowledge of vehicle diagnostic systems and methods.
</li>
<li>
Ability to handle various tools and heavy equipment.
</li>
<li>
Willingness to observe all safety precautions for protections against accidents, dangerous fluids, chemicals etc.
</li>
<li>
Excellent knowledge of mechanical, electrical and electronic components of vehicles.
</li>
<li>
Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests.
</li>
<li>
Possess an eye for detail and ability to work under pressure.
</li>
<li>
Self-motivated with the ability to work in a fast-paced environment.
</li>
<li>
Possession of automotive related certifications will be an asset
</li>
</ul>



 - 

Conduct basic car servicing, including the disassembly and assembly of other parts of the vehicle.




 - 

Identify and diagnose mechanical problems and electrical faults, often by using computerized diagnostic equipment.


 - 

Test parts and systems to ensure that they are in adequate working order.


 - 

Perform basic care and maintenance, including changing oil, giving tune-ups, checking fluid levels, and rotating tires, aiming to improve vehicle functionality and longevity.


 - 

Repair or replace broken or dysfunctional parts, such as brake pads and wheel bearings, and fix issues.


 - 

Use testing equipment to ensure that repairs and maintenance are effective.


 - 

Maintain equipment and tools in good working condition.



Job requirements


 - 

Clean Criminal Conduct



 - 

Able to communicate effectively in the English language.


 - 

Able to work on shift basis 24 hours, 7 days a week


 - 

Strong problem solving and trouble shooting skills.


 - 

Working knowledge of vehicle diagnostic systems and methods.


 - 

Ability to handle various tools and heavy equipment.


 - 

Willingness to observe all safety precautions for protections against accidents, dangerous fluids, chemicals etc.


 - 

Excellent knowledge of mechanical, electrical and electronic components of vehicles.


 - 

Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests.


 - 

Possess an eye for detail and ability to work under pressure.


 - 

Self-motivated with the ability to work in a fast-paced environment.


 - 

Possession of automotive related certifications will be an asset

