Financial Intelligence Analysis Unit

The Financial Intelligence Analysis Unit is the national central agency in Malta that is responsible for the collection, collation, processing, analysis and dissemination of information to combat money laundering and the funding of terrorism. The Unit became operational on 1 October 2002, when it was established by virtue of Legal Notice 297 of 2002. This legal notice brought into force the comprehensive amendments to the Prevention of Money Laundering Act (Act XXXI of 2001). Though set up as an agency within the ministry responsible for finance, the Unit has a separate judicial personality and operates autonomously from its own offices with its own staff. The responsibilities related to the governance of the Unit are divided among the Board of Governors and the Director, with the Board establishing the policy and the Director being tasked with the execution of that policy. The Director is also responsible for carrying out all other functions of the Unit not attributed to the Board by the Prevention of Money Laundering Act. He is assisted by permanent staff operating within six distinct sections responsible for Intelligence Analysis, Supervision and Enforcement, Legal Affairs, Corporate Services & People Performance and Culture, Policy and Quality Assurance, and Technology and Information Security.

About

Senior Front Office Administrator

At the FIAU, we take pride in delivering excellent service to both our stakeholders and our people. To strengthen this commitment, we are seeking a caring, energetic, and proactive Senior Front Office Administrator to oversee the smooth running of our reception and provide a welcoming, high-quality first point of contact for visitors and colleagues alike.

As a Senior Front Office Administrator, you will be part of the People & Corporate Services section and play a pivotal role in ensuring the reception reflects the FIAU’s high standards and values. This role goes beyond the day-to-day front-desk duties. It requires excellent organisational skills, a keen eye for detail, and the ability to maintain consistent service standards across a range of administrative and visitor-facing activities.

Main tasks and responsibilities

Welcome visitors warmly and professionally, ensuring a positive first impression of the FIAU
Oversee the daily functioning of the reception to ensure efficiency and adherence to FIAU standards
Provide guidance and day-to-day support to the Front Office Administrator where required
Handling incoming calls and emails and directing queries to the appropriate departments or individuals
Keep the reception area organised, presentable, and welcoming at all times
Build and maintain positive working relationships with colleagues, stakeholders, and external service providers
Manage and maintain the Visitor Management System
Oversee and support the timely and accurate logging, distribution, and tracking of incoming mail and correspondence
Coordinate and support meeting preparations, including scheduling, room set-up, and other logistics
Manage filing systems, calendars, meeting schedules, and ensure accurate record-keeping
Handle the processing of invoices, including posting, reconciliation, and receipt collection
Support credit-control activities and related follow-ups
Assist in preparing and coordinating documentation for yearly audits
Coordinate travel arrangements for staff as required
Provide logistical and administrative support for FIAU events, courses, and training sessions
Carry out any other administrative duties as may be assigned by the Section Head, Director, or Deputy Director.

Educational and skill requirements

An MQF level 4 certification, preferably in Administration and Secretarial Duties, coupled with a minimum of 3 years of relevant work experience OR
A school leaving certificate, coupled with a minimum of 6 years of relevant work experience.
Excellent communication skills in both Maltese and English
Strong proficiency in Microsoft Office and other office automation tools
Pleasant personality and good moral character, contributing positively to the work environment and team culture
Excellent organisational skills and a keen eye for detail
Ability to maintain consistent service standards across a range of administrative and visitor-facing activities

Job benefits