Senior Manager (Definite Contract)

Overview

The Communications Function

Acting as the central point of contact for the Authority, the Communications function handles its internal and external communications with the aim of maintaining positive relationships with stakeholders and keeping them up to date, be they employees, licence holders or the public at large. The function is also the designated brand guardian of the MFSA, managing its reputation and image on the various digital and offline platforms, through B2B and consumer education campaigns and events.

About Your Role

You will be part of the Corporate and Internal Communications team, which manages all the content that is published through the MFSA official channels, including website, social media platforms and intranet portal. You will be supporting the team with content writing for all these channels, as well as coordinating and launching publications, such as the Annual Report. In your role, you will also play a crucial part in the concept and content creation as well as management of campaigns, be it those related to employer branding, consumer education or even internal projects. You will also support with the handling of public relations, as well as media and internal enquiries, ensuring timely and effective communication while maintaining high service standards.

You will be responsible for the following duties:

• Generating ideas and write content for internal and external communications, including social media posts, e-shots, press releases, media interviews, editorials, newsletters, and intranet updates.
• Being involved in the scheduling and planning of all the above.
• Actively contributing towards the Annual Report project led by the PR & Communications Manager, and other publications issued by the Authority
• Supporting the PR & Communications Manager with press and public relations initiatives such as workshops, press conferences, and handling media enquiries.
• Drawing up concepts for campaigns tied to consumer education/financial literacy, employer branding/recruitment, promotion and coverage of events.
• Devising communication plans for both internal and external campaigns, including media/channel selection and budget spend.
• Assisting with the production and implementation of the campaign or communications plan,
• Supporting the Head of Communications and other team members with the drafting of crisis communications plans and templates.
• Supporting with the handling of enquiries received by the Authority through email, web form, and phone calls, as well as assist any walk-ins visiting the offices.
  
  

About You

Education & Experience

• Bachelor's degree in Communications, Marketing or a related field. Candidates who do not possess the relevant qualifications may be considered if they have 15 years of relevant professional experience.
• Minimum 8 years of experience in a senior role in marketing or communications, with an emphasis on content creation/copy writing and public relations.
• Knowledge of campaign management, with experience in a creative role.
• Experience with social media posting and campaign management on these channels.
• Experience in customer service, publishing of annual reports and crisis communication planning will be considered beneficial for your application.

Technical Skills

• SEO-friendly writing and keyword optimization
• Copywriting for various formats (press releases, social media, website, intranet portal, email marketing) making use of storytelling and persuasive writing
• Proofreading and editing for clarity, grammar, and brand voice, in both English and Maltese
• Crisis communication strategies
• Media coverage analysis, media outreach and relationship management
• Campaign management skills including scripting, production and visual storytelling skills
• Social media strategy and content creation
• Ability to analyze numbers for campaign performance tracking

Soft Skills

• Strong communication skills, adopting a clear, professional, and friendly tone in both written and verbal interactions.
• A flair for creative thinking and writing, to come up with innovative and suitable campaign ideas, and engaging content.
• Attention to detail for ensuring accuracy in responses and written materials.
• Ability to pitch ideas and influence direction on projects, in exchanges with internal and external stakeholders.
• Demonstrate good judgement and critical thinking to handle media and general enquiries with sensibility
• A customer-centric mindset to understand and address customer needs effectively.
• Time management & multitasking to handle multiple projects simultaneously and within deadlines.
• Adaptability and willingness to learn – ability to adjust writing style for different audiences and channels, and stay updated on industry trends.
• Collaboration & teamwork – Working closely with other colleagues to ensure backing and obtain the required information and approvals in a timely manner, whilst being available to support the team as necessary.
  
  

Other Information

The MFSA is an Equal Opportunities Employer as certified by the NCPE (National Commission for the Protection of Equality) and is committed to a policy of equal opportunity in all aspects of employment and will take care to avoid any form of discrimination in its recruitment procedures. The MFSA reserves the right to withdraw this call at any time and not to select any of the Candidates.

It is the responsibility of applicants in possession of qualifications awarded by Universities and other similar institutions outside Malta to produce a recognition statement on comparability of qualifications issued by the Malta Qualifications Recognition Information Centre (MQRIC). Applicants should do so preferably at application stage or otherwise at the preliminary interview should an applicant be selected for such interview. Details can be obtained by accessing the National Commission for Further and Higher Education website on www.ncfhe.gov.mt under MQRIC heading.

The MFSA shall ensure that any processing of personal data is in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation), the Data Protection Act (Chapter 586 of the Laws of Malta) and any other relevant European Union and national law. For further details, you may refer to the Data Protection Policy on the MFSA webpage www.mfsa.mt.

Candidates are to note that the submission of any false statement/s or omission, even if unintended, may lead to the cancellation of their application and may render the candidate's appointment liable to termination.

Furthermore, please note that candidates may be asked to submit any documentation in support of the information provided, including but not limited to, proof of qualifications and Police Conduct Certificates.

Public Call Permit: 445/2025