Continental Cars Limited

Continental Cars Limited was founded in 1952 and was formed for the purpose of importing the Volkswagen Beetles. Following the successful partnership with VW, the company was then appointed sole distributor for Audi and Porsche in 1977 and then include SEAT to their portfolio in 2009.. The CUPRA brand has been added to the Continental Cars portfolio in 2021.

About

Service Advisor

Continental Cars Ltd specialises in Automotive and has an opportunity for a Service Advisor to join our team. This position is on full-time basis.

As Service Advisor you are responsible to provide customers an efficient and reliable servicemaking use of the Workshop’s services with an efficient and reliable service.

Main tasks and responsibilities

Greet customers at service reception and determine the work required, issue the appropriate job card and estimate of works required.
Setting up customer appointments and generating the required repair order prior to the appointment date to be prepared when the customer arrives.
Advising the customer as to the type, range and cost of the repair order, recording and following up uncompleted work.
Checking the availability of the required parts and liaising with the Workshop Manager for scheduling of appointments and workshop loading.
Provide a timely and efficient service both on the counter and on the phone to avoid unnecessary complaints, queues and delays.
Obtain any necessary consent from customers for any additional works or services requested.
Ensure that customer vehicles are adequately handled and protected
Check invoices for correctness and explanation of individual items to the customer as required.
Follow the appropriate procedure to hand over the vehicle to customers.
Make transport arrangements for customers, organise pick-up or replacement vehicles when and as applicable.
Follow up on time frames for completion of works, customer complaints and warranty claims.
Liaise with the Warranty Administrator regarding any warranty and goodwill claims.
Make follow-up calls to check whether customers are satisfied with work performed and to encourage them to place their next booking for service
Deal with customer complaints as instructed by the Workshop Manager and follow the appropriate complaint handling procedure.
Ensure that the Company/Franchise standards and requirments are followed and fullfilled at all times.
Participate in Company/ Service Department meetings.
Attend training courses both locally and abroad when and as required.
Any other dutie assigned by superiors from time to time.