Dakar Enterprises Limited

Dakar Software Systems is a leading software company based in St. Julian’s, Malta. We develop payroll and HR solutions used by many businesses across the island. With over 30 years of experience, we provide reliable, easy-to-use systems that help companies manage their people and payroll efficiently.

About

Software Implementation Specialist

We are seeking a detail-oriented and technically proficient Software Implementation Specialist to lead the deployment and configuration of our software solutions for clients. In this role, you will be responsible for managing the end-to-end implementation of our payroll and HR software solutions. You will work closely with clients to understand their business processes, configure the system to their needs and ensure a smooth and successful go-live.

This is a client-facing role that requires excellent communication, a strong understanding of HR/payroll workflows and a passion for delivering outstanding service. This position also provides the opportunity to work with the latest IT and AI-driven technologies, giving you exposure to innovative tools and methodologies shaping the future of HR and payroll.

Main tasks and responsibilities

Lead implementation projects for clients from initial setup through to go-live.
Analyse client business requirements and translate them into technical solutions.
Configure and customise the software to meet client needs.
Conduct testing, quality assurance, and troubleshooting of software workflows during the implementation phase.
Develop implementation plans, timelines and documentation.
Collaborate closely with internal teams including product, support and development.
Serve as a subject matter expert on the software and its capabilities
Document client configurations and provide a seamless handover to the support team post go-live.

Educational and skill requirements

2+ years of experience in software implementation, HRIS/Payroll systems or business systems analysis.
Strong project coordination and time management skills.
Excellent communication and interpersonal skills.
Ability to work independently and manage multiple projects simultaneously.
Familiarity with data import/export, Excel functions, and basic system testing.
Bachelor’s degree in an IT-related field, Software Information Systems or Business Administration or a similar IT qualification would be considered an asset.
Knowledge of payroll legislation (e.g., tax, NI, FS3s) is a strong advantage.
Fluency in both Maltese and English is required.
Keen interest in emerging technologies, particularly AI applications in HR and payroll solutions.