Store Manager

Role Overview

The Store Manager is responsible for the overall operation and performance of the store, ensuring excellent customer experience, strong team performance, and full compliance with Hans & Gretel brand and operational standards.

Key Responsibilities

• Oversee day-to-day store operations
• Manage staff scheduling, attendance, and performance
• Ensure excellent customer service at all times
• Supervise product preparation and food safety standards
• Monitor stock levels, place orders, and manage inventory
• Handle cash management and daily reporting
• Ensure cleanliness, hygiene, and equipment maintenance
• Train and onboard new team members
• Act as the main point of contact with the Director and franchisee
• Acts as the main PoC with the Franchisor's certified trainer & is responsible for the roll out of the training.
  
  

Profile & Requirements

• Previous experience in retail or food & beverage management is a must
• Strong leadership and organizational skills
• Hands-on, operational mindset
• Ability to work flexible hours, including weekends and public holidays
• Good communication skills
• Fluency in Maltese and English