Waiter

Key Responsibilities

• Deliver a personalised and attentive guest experience, anticipating guest needs and preferences at all times
• Maintain in-depth knowledge of the menu, including ingredients, preparation methods, and pairing recommendations (e.g. wines, cocktails)
• Ensure all tables are set and maintained according to the hotel’s luxury presentation standards
• Handle guest enquiries, special requests, and complaints with professionalism, discretion, and efficiency
• Collaborate closely with the kitchen to ensure accurate order delivery and accommodate dietary requirements or allergies
• Monitor table progress and pace service appropriately to enhance the dining experience
• Upsell menu items, specials, and premium beverages to maximise revenue while enhancing guest satisfaction
• Maintain cleanliness and organisation of the dining area, service stations, and equipment at all times
• Process payments accurately and securely, ensuring a smooth and seamless billing experience
• Assist in training and mentoring new team members to uphold service standards
• Ensure compliance with health, safety, and hygiene regulations at all times
• Participate in daily briefings and contribute feedback to improve service quality
• Support special events, private dining, and VIP services with exceptional attention to detail
• Build rapport with returning guests to encourage loyalty and repeat business
• Maintain a polished and professional appearance in line with the hotel’s brand image
• Work closely with the other departments to ensure a streamlined experience

Experience

• Must have 2+ years’ experience in fine dining or luxury hospitality

Skills

• Strong customer service and communication skills
• Good knowledge of food, beverages, and wine pairing
• Professional appearance and attention to detail
• Ability to work in a fast-paced team environment
• Problem-solving skills and ability to handle guest requests
• Basic cash handling and numeracy skills
• Fluent in English; additional languages are an advantage

Personal attributes:

• Friendly and approachable demeanour.
• Strong attention to detail.
• Ability to work flexible hours, including evenings, weekends, and holidays.