Casa Bonavita Ltd

Hidden in one of Malta's most romantic quarters, Casa Bonavita is an 18th-century architectural jewel, restored with a meticulous love of detail and an appreciation for the pleasures of Mediterranean arte di vivere. A house that invites one to linger and to look a little closer.

About

Waiter

We are seeking a talented and experienced Waiter to join our team. As Waiter, your main responsibility will be to ensure that our customers have an enjoyable and memorable dining experience.

Main tasks and responsibilities

Deliver a personalised and attentive guest experience, anticipating guest needs and preferences at all times
Maintain in-depth knowledge of the menu, including ingredients, preparation methods, and pairing recommendations (e.g. wines, cocktails)
Ensure all tables are set and maintained according to the hotel’s luxury presentation standards
Handle guest enquiries, special requests, and complaints with professionalism, discretion, and efficiency
Collaborate closely with the kitchen to ensure accurate order delivery and accommodate dietary requirements or allergies
Monitor table progress and pace service appropriately to enhance the dining experience
Upsell menu items, specials, and premium beverages to maximise revenue while enhancing guest satisfaction
Maintain cleanliness and organisation of the dining area, service stations, and equipment at all times
Process payments accurately and securely, ensuring a smooth and seamless billing experience
Assist in training and mentoring new team members to uphold service standards
Ensure compliance with health, safety, and hygiene regulations at all times
Participate in daily briefings and contribute feedback to improve service quality
Support special events, private dining, and VIP services with exceptional attention to detail
Build rapport with returning guests to encourage loyalty and repeat business
Maintain a polished and professional appearance in line with the hotel’s brand image
Work closely with the other departments to ensure a streamlined experience