Ward Clerk

At Hospice Malta we are dedicated to provide the best possible quality of life to patients and their families when active treatment is no longer an option. We are seeking a dedicated individual to join our team.

The principles we embrace are:

• Readiness to help.
• Eager to learn and share.
• Act with compassion.
• Committed team player.
• Holds high professional standards.

If you identify with these principles and aspire to be part of our team that delivers personalized care through dedicated professionals and responds effectively to the community’s palliative needs, then this opportunity may be the right fit for you.

Duties and Responsibilities:

• Record non-clinical patient information for each admission in the designated system.
• Document and secure patient valuables, ensuring verification by a witness.
• Manage incoming calls, relay messages promptly, and ensure that the clinical team is informed when they are unavailable (e.g., during ward rounds, patient care, visits with relatives, emergencies, or end-of-life situations).
• Support the IPU Coordinator by preparing required reports, including compiling statistical data from the database for monthly and other scheduled reporting.
• Verify database reports, ensuring accuracy and up-to-date entries, and communicate any discrepancies or concerns to the IPU Coordinator or senior staff.
• Arrange follow-up appointments for patients – within Hospice clinics or external clinics – prior to discharge and notify relevant clinics of cancellations when patients are unable to attend.
• Notify the Community Team by email when a patient is scheduled for discharge, ensuring relevant clinical information is available in the database.
• Raise maintenance requests, keeping the IPU Coordinator informed, and follow up to ensure issues are addressed.
• Carry out necessary errands, including collecting supplies from stores.
• Prepare and provide all discharge documentation, ensuring letters and supporting paperwork are printed and handed to patients or relatives before leaving
• Manage and maintain the IPU menu, ensuring it is kept up to date.
• Manage the logistics of the outpatient clinics when necessary

Key attributes:

• Strong communication and interpersonal skills
• Organised, efficient, and able to multitask
• High attention to detail and accuracy
• Able to remain calm and supportive during difficult or urgent situations
• Discreet and trustworthy with confidential information
• Reliable, proactive, and able to work well within a team
• Good problem-solving abilities

Qualifications & Experience:

• IT proficiency – comfortable using databases, Microsoft Office applications, and email systems.
• Good command of written and spoken English and Maltese.
• Previous experience in an administrative role, preferably in a healthcare.

Remuneration:

A fair and competitive remuneration package is being offered commensurate with the successful candidate’s knowledge and experience.

Contract, Location and Benefits:

• A part-time (Monday – Friday 8:00 – 14:00) position based in Santa Venera
• Well-being initiatives including free health insurance covered
• Training

Kindly submit applications to hr@hospicemalta.org