Continental Cars Limited
Continental Cars Limited
Continental Cars Limited

Warranty Administrator

Continental Cars Ltd specialises in Automotive and has an opportunity for a Warranty Administrator to join our team on full-time basis.

The Warranty Administrator performs a wide range of administrative and office support duties associated with vehicle warranties and recall campaigns

Main tasks and responsibilities

·         Accurately apply warranty conditions and request reimbursement for repairs through the dealerships automated system.

·         Process warranty paperwork to ensure documentation and verify the criteria required by factory or distributor in a timely manner.

·         Ensure correct renditions of warranty claims with the franchise and applicable reporting on defective parts.

·         Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims.

·         Ensure that all warranty exchanged parts are adequately stored as required by the company and the franchise.  Once the retention period has elapsed, dispose of parts in a responsible manner.

·         Liaise with the Workshop Manager to ensure the technical implementation of recall campaigns.

·         Ensure that customer satisfaction is prioritised with regards to recall campaigns and that these are performed within stipulated time frames.

·         Maintain good working relationships with the Service and Parts departments.

·         Ensure adequate liaison with the body/paint shop where this is involved in warranty work or recall campaigns.

·         Maintain all service and customer records as required by the warrantor.

·         To adhere strictly to Health and safety regulations and company policies together with franchise standard requirements.

·         To carry out any additional duties assigned by the Aftersales Manager.

Educational and skill requirements
  • An A Level of education
  • Prior experience working in an automotive set-up.
  • Good verbal and written communication skills.
  • Computer literacy
  • Organisational
  • Attention to detail
  • Interpersonal
  • Problem solving and decision making.
  • Excellent communication



Job benefits
  • Health Insurance
  • Loyalty Card
  • Training
Advertisement created16. November 2023
Application deadlineNo deadline
Type of work
Ta' Xbiex, Malta
Job Tags