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Industrial Motors Ltd

Industrial Motors has been around since the early 40’s originally selling Roots products, namely Humber, Hillman, Sunbeam, Singer, Comer and Karrier products. Industrial Motors became the sole distributors of Suzuki and Mitsubishi in the 1960’s. In 2008 Industrial Motors became the official Renault Trucks importer.

About

Workshop Controller

Industrial Motors Ltd specialises in Automotive and has an opportunity for a Workshop Controller to join our team on full-time basis.

You will be responsible for overviewing the fixing of customers’ cars

Responsibilities

Control the start and finish times on the jobs required

Work closely with the Aftersales Manager, Service Advisors and Customer Care to ensure that the workshop adheres to the customer’s requests.

Deal with customer complaints as instructed by the Aftersales Manager and follow the appropriate complaint handling procedure

Provide a timely and efficient service both at the counter and on the phone to avoid unnecessary complaints, queues, and delays

Obtain any necessary consent from customers for any additional works or services requested

Liaise with warranty personnel regarding any warranty and goodwill claims

Focus on vehicle throughput and quality of works performed, aiming for a first time right repair mentality

The list of main duties and responsibilities in this accountability profile is not necessarily exhaustive nor is it necessarily in order of importance; nor is any of this accountability profile permanent and/or immutable.

Education and requirements

Organisational

Attention to detail

Interpersonal

Problem solving and decision making

Excellent communication

Work under pressure

Previous experience within the automotive industry, particularly workshop control or technician

Qualified Motor Vehicle Technician

Holder of Malta/EU Driving License

Benefits

Health Insurance