At the Grand Hotel Excelsior we strive to deliver a superior service quality at all times. We aim to continuously exceed expectations, and encourage all our team members to offer an exceptional service to each of our guests. We strongly believe in the strengths of our team members, who have made the Grand Hotel Excelsior one of the leading hotels on the Island.

We are currently seeking dynamic and motivated individuals who take pride in delivering extraordinary customer service.

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The Maintenance Technician is responsible for the preventive and corrective maintenance of all the equipment within the premises, including the Plant Area, Kitchen and Laundry&nbsp;

Grand Hotel Excelsior 


The Maintenance Technician is responsible for the preventive and corrective maintenance of all the equipment within the premises, including the Plant Area, Kitchen and Laundry


Responsibilities


 - Ability to work on a shift basis 

 - Carry out routine maintenance on Electrical / Mechanical &amp; HVAC equipment

 - Carry out repairs and improvement works as instructed by the Maintenance Administration

 - Maintain a high standard on all jobs and follow safety regulations

 - Ability to work effectively on own initiative


Qualifications


 - Electrical Technician Certificate / Diploma or equivalent 

 - Certificate in HVAC or equivalent would be considered an asset

 - Wireman License A &amp; B would be considered an asset

 - At least 2 years’ experience in similar position

 - Excellent diagnostic/troubleshooting skills

 - Ability to perform under pressure and handle multiple tasks in parallel


Active

Maintenance Technician

Duties include:
<ul>
<li>Promoting and participating in sales promotions organised by the Sales and Marketing Department.</li>
<li>Checking adherence to the deposit, liability and cancellation guidelines</li>
<li>Carrying out tours to promote the Hotel and its services</li>
<li>Adhering to the deposit guidelines</li>
<li>Blocking and booking of room quotas and management of Group Reservations</li>
<li>Attending relevant international fairs and events in order to promote the Hotel</li>
<li>Entertaining local DMC&rsquo;s and foreign clients whenever necessary in order to build a better working relationship</li>
<li>Conferring with customers to discuss room, convention and function details and requirements. Negotiating, confirming, booking and following up on requirements for rooms, meals, banquets, meeting spaces etc.</li>
<li>Entertaining clients and attending functions in order to promote Hotel services</li>
<li>Coordinating with the Events department on all MICE and conference/seminar room bookings</li>
<li>Ensuring that all activities are properly executed, with questions, complaints and requests properly handled</li>
<li>Maintaining and updating files containing pertinent information on clients</li>
</ul>
Requirements:
<ul>
<li>Relevant qualifications in management or sales</li>
<li>Excellent communication skills</li>
<li>A flair for sales</li>
<li>Self-motivation</li>
<li>Good command of English. Fluency in a foreign language will be considered an asset</li>
<li>Willingness to travel abroad on a regular basis</li>
<li>Good presentation skills</li>
<li>Intercultural awareness and knowledge of protocol will be considered an asset</li>
</ul>


Duties include:


 - Promoting and participating in sales promotions organised by the Sales and Marketing Department.

 - Checking adherence to the deposit, liability and cancellation guidelines

 - Carrying out tours to promote the Hotel and its services

 - Adhering to the deposit guidelines

 - Blocking and booking of room quotas and management of Group Reservations

 - Attending relevant international fairs and events in order to promote the Hotel

 - Entertaining local DMC’s and foreign clients whenever necessary in order to build a better working relationship

 - Conferring with customers to discuss room, convention and function details and requirements. Negotiating, confirming, booking and following up on requirements for rooms, meals, banquets, meeting spaces etc.

 - Entertaining clients and attending functions in order to promote Hotel services

 - Coordinating with the Events department on all MICE and conference/seminar room bookings

 - Ensuring that all activities are properly executed, with questions, complaints and requests properly handled

 - Maintaining and updating files containing pertinent information on clients


Requirements:


 - Relevant qualifications in management or sales

 - Excellent communication skills

 - A flair for sales

 - Self-motivation

 - Good command of English. Fluency in a foreign language will be considered an asset

 - Willingness to travel abroad on a regular basis

 - Good presentation skills

 - Intercultural awareness and knowledge of protocol will be considered an asset


MICE Sales Executive

Grand Hotel Excelsior is seeking to recruit organised and service-minded individuals to form part of its F&amp;B Service team. The selected candidates will be expected to fully uphold Company and the Preferred Brand standards, in order to provide an excellent service to our esteemed guests.


Grand Hotel Excelsior is seeking to recruit organised and service-minded individuals to form part of its F&amp;B Service team. The selected candidates will be expected to fully uphold Company and the Preferred Brand standards, in order to provide an excellent service to our esteemed guests.

Responsibilities


 - A positive attitude and willingness to learn 

 - Fluency in English. Any other  international language will be considered an asset

 - The ability to work flexible hours including split-shifts, evenings, weekends and holidays

 - Organisational and communication skills

 - An excellent sense of team-work

 - The ability to work under pressure and handle several concurrent tasks 

 - Previous experience will be considered an asset


Food & Beverage Servers

Job Description:
<ul>
<li>Providing prompt, courteous and efficient service to all guests</li>
<li>Assisting with guest queries and complaints</li>
<li>Being knowledgeable of hotel information and local services, including operating hours, promotions, events, attractions and any information to respond to guest queries.</li>
<li>Performing check-ins and check-outs in a friendly and efficient manner</li>
<li>Respecting guest privacy at all times</li>
<li>Demonstrating a complete understanding of the hotel's policies, procedures and service standards</li>
</ul>
Requirements:
<ul>
<li>Enthusiasm and courteous attitude</li>
<li>Good understanding of hotel operations</li>
<li>Adaptability and integrity</li>
<li>A responsible attitude and willingness to take ownership</li>
<li>Excellent communication skills</li>
<li>Excellent command of English and any other European language</li>
<li>Knowledge of Brilliant Hotel Software will be considered an asset</li>
</ul>


Job Description:


 - Providing prompt, courteous and efficient service to all guests

 - Assisting with guest queries and complaints

 - Being knowledgeable of hotel information and local services, including operating hours, promotions, events, attractions and any information to respond to guest queries.

 - Performing check-ins and check-outs in a friendly and efficient manner

 - Respecting guest privacy at all times

 - Demonstrating a complete understanding of the hotel's policies, procedures and service standards


Requirements:


 - Enthusiasm and courteous attitude

 - Good understanding of hotel operations

 - Adaptability and integrity

 - A responsible attitude and willingness to take ownership

 - Excellent communication skills

 - Excellent command of English and any other European language

 - Knowledge of Brilliant Hotel Software will be considered an asset
