At the Grand Hotel Excelsior we strive to deliver a superior service quality at all times. We aim to continuously exceed expectations, and encourage all our team members to offer an exceptional service to each of our guests. We strongly believe in the strengths of our team members, who have made the Grand Hotel Excelsior one of the leading hotels on the Island.

We are currently seeking dynamic and motivated individuals who take pride in delivering extraordinary customer service.

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The Maintenance Technician is responsible for the preventive and corrective maintenance of all the equipment within the premises, including the Plant Area, Kitchen and Laundry&nbsp;

Grand Hotel Excelsior 


The Maintenance Technician is responsible for the preventive and corrective maintenance of all the equipment within the premises, including the Plant Area, Kitchen and Laundry


Responsibilities


 - Ability to work on a shift basis 

 - Carry out routine maintenance on Electrical / Mechanical &amp; HVAC equipment

 - Carry out repairs and improvement works as instructed by the Maintenance Administration

 - Maintain a high standard on all jobs and follow safety regulations

 - Ability to work effectively on own initiative


Qualifications


 - Electrical Technician Certificate / Diploma or equivalent 

 - Certificate in HVAC or equivalent would be considered an asset

 - Wireman License A &amp; B would be considered an asset

 - At least 2 years’ experience in similar position

 - Excellent diagnostic/troubleshooting skills

 - Ability to perform under pressure and handle multiple tasks in parallel


Active

Maintenance Technician

Duties include:
<ul>
<li>Promoting and participating in sales promotions organised by the Sales and Marketing Department.</li>
<li>Checking adherence to the deposit, liability and cancellation guidelines</li>
<li>Carrying out tours to promote the Hotel and its services</li>
<li>Adhering to the deposit guidelines</li>
<li>Blocking and booking of room quotas and management of Group Reservations</li>
<li>Attending relevant international fairs and events in order to promote the Hotel</li>
<li>Entertaining local DMC&rsquo;s and foreign clients whenever necessary in order to build a better working relationship</li>
<li>Conferring with customers to discuss room, convention and function details and requirements. Negotiating, confirming, booking and following up on requirements for rooms, meals, banquets, meeting spaces etc.</li>
<li>Entertaining clients and attending functions in order to promote Hotel services</li>
<li>Coordinating with the Events department on all MICE and conference/seminar room bookings</li>
<li>Ensuring that all activities are properly executed, with questions, complaints and requests properly handled</li>
<li>Maintaining and updating files containing pertinent information on clients</li>
</ul>
Requirements:
<ul>
<li>Relevant qualifications in management or sales</li>
<li>Excellent communication skills</li>
<li>A flair for sales</li>
<li>Self-motivation</li>
<li>Good command of English. Fluency in a foreign language will be considered an asset</li>
<li>Willingness to travel abroad on a regular basis</li>
<li>Good presentation skills</li>
<li>Intercultural awareness and knowledge of protocol will be considered an asset</li>
</ul>


Duties include:


 - Promoting and participating in sales promotions organised by the Sales and Marketing Department.

 - Checking adherence to the deposit, liability and cancellation guidelines

 - Carrying out tours to promote the Hotel and its services

 - Adhering to the deposit guidelines

 - Blocking and booking of room quotas and management of Group Reservations

 - Attending relevant international fairs and events in order to promote the Hotel

 - Entertaining local DMC’s and foreign clients whenever necessary in order to build a better working relationship

 - Conferring with customers to discuss room, convention and function details and requirements. Negotiating, confirming, booking and following up on requirements for rooms, meals, banquets, meeting spaces etc.

 - Entertaining clients and attending functions in order to promote Hotel services

 - Coordinating with the Events department on all MICE and conference/seminar room bookings

 - Ensuring that all activities are properly executed, with questions, complaints and requests properly handled

 - Maintaining and updating files containing pertinent information on clients


Requirements:


 - Relevant qualifications in management or sales

 - Excellent communication skills

 - A flair for sales

 - Self-motivation

 - Good command of English. Fluency in a foreign language will be considered an asset

 - Willingness to travel abroad on a regular basis

 - Good presentation skills

 - Intercultural awareness and knowledge of protocol will be considered an asset


MICE Sales Executive

Grand Hotel Excelsior is seeking to recruit organised and service-minded individuals to form part of its F&amp;B Service team. The selected candidates will be expected to fully uphold Company and the Preferred Brand standards, in order to provide an excellent service to our esteemed guests.


Grand Hotel Excelsior is seeking to recruit organised and service-minded individuals to form part of its F&amp;B Service team. The selected candidates will be expected to fully uphold Company and the Preferred Brand standards, in order to provide an excellent service to our esteemed guests.

Responsibilities


 - A positive attitude and willingness to learn 

 - Fluency in English. Any other  international language will be considered an asset

 - The ability to work flexible hours including split-shifts, evenings, weekends and holidays

 - Organisational and communication skills

 - An excellent sense of team-work

 - The ability to work under pressure and handle several concurrent tasks 

 - Previous experience will be considered an asset


Food & Beverage Servers

Job Description:
<ul>
<li>Providing prompt, courteous and efficient service to all guests</li>
<li>Assisting with guest queries and complaints</li>
<li>Being knowledgeable of hotel information and local services, including operating hours, promotions, events, attractions and any information to respond to guest queries.</li>
<li>Performing check-ins and check-outs in a friendly and efficient manner</li>
<li>Respecting guest privacy at all times</li>
<li>Demonstrating a complete understanding of the hotel's policies, procedures and service standards</li>
</ul>
Requirements:
<ul>
<li>Enthusiasm and courteous attitude</li>
<li>Good understanding of hotel operations</li>
<li>Adaptability and integrity</li>
<li>A responsible attitude and willingness to take ownership</li>
<li>Excellent communication skills</li>
<li>Excellent command of English and any other European language</li>
<li>Knowledge of Brilliant Hotel Software will be considered an asset</li>
</ul>


Job Description:


 - Providing prompt, courteous and efficient service to all guests

 - Assisting with guest queries and complaints

 - Being knowledgeable of hotel information and local services, including operating hours, promotions, events, attractions and any information to respond to guest queries.

 - Performing check-ins and check-outs in a friendly and efficient manner

 - Respecting guest privacy at all times

 - Demonstrating a complete understanding of the hotel's policies, procedures and service standards


Requirements:


 - Enthusiasm and courteous attitude

 - Good understanding of hotel operations

 - Adaptability and integrity

 - A responsible attitude and willingness to take ownership

 - Excellent communication skills

 - Excellent command of English and any other European language

 - Knowledge of Brilliant Hotel Software will be considered an asset


Front Office Assistant

Latest jobs

Grand Hotel Excelsior is seeking to recruit a motivated and creative individual to lead its Pastry team. The selected candidate will be responsible for ensuring that pastry items are prepared in accordance to company standards and guest requirements. Duties include:


Grand Hotel Excelsior is seeking to recruit a motivated and creative individual to lead its Pastry team. The selected candidate will be responsible for ensuring that pastry items are prepared in accordance to company standards and guest requirements. Duties include:

Responsibilities


 - Coordinating, supervising and participating in the Pastry operation such as preparation of dough, moulding and baking bread, pastries and other confectionary, decorating desserts etc. 

 - Ensuring that Cost Control policies and procedures are followed

 - Checking daily menus and function order sheets to determine type and quantity of desserts and pastries prepared 

 - Ensuring that all F&amp;B Outlets are supplied with the necessary pastry requirements 

 - Studying the preparation of new pastries and desserts, keeping up to date with new trends

 - Ensuring that Kitchen equipment and utensils are handled and used properly

 - Ensuring that all team members are adhering to the required HACCP and Health &amp; Safety standards 

 - Training, guiding and evaluating the performance of Pastry team members 


Qualifications


 - Diploma in Food Preparation from ITS 

 - Food Handlers License B

 - Knowledge of HACCP principles

 - Excellent organisational skills

 - Leadership skills

 - The ability to work flexible hours

 - An eye for detail

 - Quality driven 

 - Previous experience within a five-star hotel environment will be considered an asset 


Assistant Pastry Chef 

With 9 individual treatments rooms two couple suites with a private Jacuzzi, a vitality lounge, heated indoor pool, steam room and sauna, relaxation and rejuvenation are high in the agenda while enjoying soothing therapies and treatments. Le Grand Spa also offers a Hair and Nail Salon and a fully equipped Gym.
Position Summary:
We are looking for a qualified Spa Therapist to provide professional wellness therapies and massage treatments to guests in a safe and comfortable manner.
<ul>
<li>Maintain equipment and sample inventory of products</li>
<li>Keep documentation and maintain clients&rsquo; files</li>
<li>Keep a clean and stocked room</li>
<li>Acknowledge and respond to relevant customer queries, needs and expectations</li>
<li>Suggest and promote retail products or additional services</li>
<li>Uphold hygiene standards and follow health and safety regulations</li>
<li>Cooperate with and report on administration on any arising issues</li>
<li>Apply best practices and be up to date with market trends</li>
</ul>
Position Requirements:
<ul>
<li>Have a passion for the spa industry, deliver a high standard of treatment and customer service in line with standards expected in our five-star hotel.</li>
<li>Fully qualified and certified in facial, body and beauty treatments.</li>
<li>Full training will be provided on joining</li>
<li>Graduates welcome to apply, full training and apprenticeship available</li>
<li>Present a professional image at all times</li>
<li>Guest focused, with excellent communication skills</li>
<li>A Passion for the job</li>
<li>Due to nature of our business, flexibility is required to cover mid-week and weekend shifts</li>
</ul>
What we offer:
<ul>
<li>Competitive Salary based on experience;</li>
<li>Commission on BOTH treatments and retail;</li>
<li>Flexible working hours with rolling rotas, so you know what days you&rsquo;re working and what days you&rsquo;re off</li>
<li>Alternate Sundays off;</li>
<li>Excellent working environment;</li>
<li>Spa offers for employees, friends and family;</li>
<li>Complimentary daily meals and snacks in canteen;</li>
<li>Training in world renowned and award winning product ranges.</li>
<li>Possibility to grow</li>
</ul>


With 9 individual treatments rooms two couple suites with a private Jacuzzi, a vitality lounge, heated indoor pool, steam room and sauna, relaxation and rejuvenation are high in the agenda while enjoying soothing therapies and treatments. Le Grand Spa also offers a Hair and Nail Salon and a fully equipped Gym.

Position Summary:

We are looking for a qualified Spa Therapist to provide professional wellness therapies and massage treatments to guests in a safe and comfortable manner.


 - Maintain equipment and sample inventory of products

 - Keep documentation and maintain clients’ files

 - Keep a clean and stocked room

 - Acknowledge and respond to relevant customer queries, needs and expectations

 - Suggest and promote retail products or additional services

 - Uphold hygiene standards and follow health and safety regulations

 - Cooperate with and report on administration on any arising issues

 - Apply best practices and be up to date with market trends


Position Requirements:


 - Have a passion for the spa industry, deliver a high standard of treatment and customer service in line with standards expected in our five-star hotel.

 - Fully qualified and certified in facial, body and beauty treatments.

 - Full training will be provided on joining

 - Graduates welcome to apply, full training and apprenticeship available

 - Present a professional image at all times

 - Guest focused, with excellent communication skills

 - A Passion for the job

 - Due to nature of our business, flexibility is required to cover mid-week and weekend shifts


What we offer:


 - Competitive Salary based on experience;

 - Commission on BOTH treatments and retail;

 - Flexible working hours with rolling rotas, so you know what days you’re working and what days you’re off

 - Alternate Sundays off;

 - Excellent working environment;

 - Spa offers for employees, friends and family;

 - Complimentary daily meals and snacks in canteen;

 - Training in world renowned and award winning product ranges.

 - Possibility to grow


SPA Therapist

Duties include:
<ul>
<li>Communicating with customers in a polite and courteous manner</li>
<li>Actively promoting hotel services and facilities</li>
<li>Recording orders, following departmental policies and sequence service</li>
<li>Greeting guests upon arrival at the outlet and assisting in seating in accordance to standard</li>
<li>Handling guest complaints politely and professionally</li>
<li>Scheduling reservations</li>
<li>Presenting bills, collecting payment for service, distributing change and receipts</li>
<li>Balancing the amount of money received with the records on the sales sheet at the end of the shift</li>
</ul>
Requirements:
<ul>
<li>Excellent organisational skills</li>
<li>The ability to handle several tasks concurrently</li>
<li>The ability to work in a fast-paced environment</li>
<li>Knowledge of the POS system will be considered an asset</li>
<li>A flair for guest service</li>
<li>A good command of English both written and verbal</li>
<li>Previous experience in a similar role will be considered an asset</li>
<li>The ability to work flexible hours, including split shifts</li>
</ul>


Duties include:


 - Communicating with customers in a polite and courteous manner

 - Actively promoting hotel services and facilities

 - Recording orders, following departmental policies and sequence service

 - Greeting guests upon arrival at the outlet and assisting in seating in accordance to standard

 - Handling guest complaints politely and professionally

 - Scheduling reservations

 - Presenting bills, collecting payment for service, distributing change and receipts

 - Balancing the amount of money received with the records on the sales sheet at the end of the shift


Requirements:


 - Excellent organisational skills

 - The ability to handle several tasks concurrently

 - The ability to work in a fast-paced environment

 - Knowledge of the POS system will be considered an asset

 - A flair for guest service

 - A good command of English both written and verbal

 - Previous experience in a similar role will be considered an asset

 - The ability to work flexible hours, including split shifts


Restaurant Host

The selected candidate will be liaising with clients and coordinating their needs to ensure the successful execution of every function. &nbsp;


The selected candidate will be liaising with clients and coordinating their needs to ensure the successful execution of every function. 


Responsibilities


 - Experience within a similar role, preferably in a five-star environment

 - Qualifications from ITS or University of Malta will be considered an asset

 - Excellent communication skills

 - Excellent command of English, both written and verbal

 - Attention to detail and excellent organisational skills

 - A passion for excellence in customer service

 - The ability to work under pressure, set priorities and meet deadlines

 - The ability to work flexible hours and Duty Management shifts

 - Willingness to travel abroad 

 - The ability to effectively build and maintain relations with new and existing clients

 - The ability to identify new markets and potential business to increase sales

 - Intercultural awareness and knowledge of protocol will be considered an asset

 - Excellent personal presentation with a warm and welcoming personality 


Corporate Sales Executive

Grand Hotel Excelsior is seeking to recruit organised and service-minded individuals to form part of its Kitchen Brigade. The selected candidates will be expected to fully uphold Company and the Preferred Brand standards, in order to provide an excellent service to our esteemed guests.


Grand Hotel Excelsior is seeking to recruit organised and service-minded individuals to form part of its Kitchen Brigade. The selected candidates will be expected to fully uphold Company and the Preferred Brand standards, in order to provide an excellent service to our esteemed guests.

Responsibilities


 - Previous experience in a similar role, preferably within a five-star environment 

 - Relevant qualifications in Food Preparation/ Culinary Arts from ITS or a similar institution

 - An eye for detail

 - Quality driven 

 - A valid Food Handlers License 

 - The ability to work flexible hours

 - Excellent organisational and communication skills

 - Excellent team-work skills 

 - The ability to work under pressure and handle several concurrent tasks

 - Knowledge of Asian/ Indian cuisine will be considered an asset 


Demi Chef de Partie

Grand Hotel Excelsior, one of the leading five-star hotels on the Maltese Islands, is seeking to recruit a highly motivated team player to join its expanding Events department. The selected individual will be responsible for liaising with customers to determine their needs for a successful event, and will strive to create memorable guest experiences whilst generating revenue for the company.


Grand Hotel Excelsior, one of the leading five-star hotels on the Maltese Islands, is seeking to recruit a highly motivated team player to join its expanding Events department. The selected individual will be responsible for liaising with customers to determine their needs for a successful event, and will strive to create memorable guest experiences whilst generating revenue for the company.

Responsibilities


 - Handling requests and drafting proposals

 - Performing show-arounds of hotel facilities to prospective clients, and discussing their needs and expectations for their events

 - Ensuring that function bookings are updated in the system, and monitoring requests

 - Liaising with all hotel departments on client requirements

 - Ensuring the smooth running of events

 - Building and maintaining relationships with clients


Qualifications


 - Experience within a similar role, preferably in a five-star environment

 - Knowledge of hotel operations will be considered an asset

 - Recognised qualifications related to hotel/ events management will be considered an asset

 - Excellent communication skills

 - Excellent command of English and another language, both written and verbal

 - Attention to detail and excellent organisational skills

 - A passion for excellence in customer service

 - The ability to work under pressure, set priorities and meet deadlines

 - The ability to work flexible hours

 - The ability to effectively build and maintain relations with new and existing clients
