Malta International Airport welcomes over five million passengers each year and links three continents with over 90 airports directly to Malta.

Airport activity at this level makes MIA one of the best connected in its class. In addition, economic activity involving aviation and non-aviation enterprises contributes to more than 15,000 jobs and over 9% of Malta’s GDP. Since opening in 1992, the air terminal has received continuous investment in infrastructure, equipment, personnel, and services. Malta’s airport features two runways and can land any class of commercial aircraft.

Malta International Airport’s mission is to operate in a sustainable manner, provide an enjoyable visitor experience, and deliver value to our stakeholders.
Values – Our airport guides all of its activities by a set of clearly defined values. MIA believes these are essential to the running of an ethical, efficient, and sustainable business. Our core values—Service Excellence, Integrity, Sustainability, and Teamwork—are deliberate and purposeful choices that complement our overall strategy.

Service Excellence – We want our people to provide excellent service to each and every guest at the airport. Malta International Airport aims to be caring and meticulous in everything it does and continually seeks to exceed guest expectations.

Integrity – Malta International Airport embraces the highest standards of integrity in all its actions— particularly honesty and commitment.

Sustainability – We cherish sustainable strategies that balance community interests, the environment, and Malta International Airport’s economic performance over the long term.

Teamwork – We seek to build company success on employee teamwork and collaborate with airport and tourism partners in order to satisfy guests’ needs.


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Malta International Airport plc is looking for an experienced and dynamic individual who is passionate about working with people within an Airport environment, is willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Technical Services Department.
Purpose of position
Responsible for ensuring high-quality standards in the Technical Services department. This role includes leading the Quality Excellence team, managing the Computerized Maintenance Management System (CMMS), monitoring vendor performance, and supporting quality-focused projects. The role also involves conducting audits and ensuring compliance with internal policies and external regulations to support safe and efficient operations.
Duties and responsibilities
<ul>
<li>Maintains Quality policies and procedures related to Technical Services Department, ensuring compliance with associated standards at all times.</li>
<li>Oversee the configuration, performance, and data integrity of the&nbsp;CMMS.</li>
<li>Lead initiatives to improve CMMS workflows, data quality, and maintenance process integration.</li>
<li>Generate performance, reliability, and compliance reports using CMMS data to assist with lifecycle tracking of terminal and airfield assets.</li>
<li>Collaborate with terminal and airfield facilities management to analyse trends in maintenance operations, providing recommendations for process improvements.</li>
<li>Ensure third party vendor maintenance activities are properly documented and tracked in the CMMS.</li>
<li>Monitor adherence to vendor service level agreements and key performance indicators.</li>
<li>Review and maintain records of warranties, service contracts, and inspection reports.</li>
<li>Conduct vendor evaluations and performance review meetings in collaboration with Procurement.</li>
<li>Support the planning and implementation of infrastructure and technical projects.</li>
<li>Collaborate with various internal and external technical stakeholders on the vetting of new design submissions and commissioning of completed works, ensuring related methods and deliverables always meet MIA&rsquo;s quality expectations.</li>
<li>Review operation and maintenance manuals, as-built drawings, and equipment submittals for integration into CMMS.</li>
<li>Ensure vendor-provided maintenance procedures and intervals are captured accurately.</li>
<li>Collaborate with equipment vendors/manufacturers and consultants to define preventive or predictive maintenance schedules and procedures for new infrastructure and MEP systems.</li>
<li>Conduct scheduled and surprise inspections and audits to assess the completion and quality of workmanship associated with scheduled preventive and corrective maintenance works.</li>
</ul>
Requirements
&nbsp;Experience &amp; Qualifications
<ul>
<li>A minimum of an MQF Level 5 qualification.</li>
<li>Experience in quality assurance, facilities maintenance, or technical project management.</li>
<li>Knowledge of CMMS platforms and data-driven performance management.</li>
<li>Familiarity with infrastructure asset management, safety standards, and vendor oversight.</li>
<li>Excellent communication, training, and leadership abilities.</li>
<li>Relevant technical qualifications or certifications preferred.</li>
<li>Analytical thinking and attention to detail</li>
<li>Process-oriented with a focus on continuous improvement</li>
<li>Strong interpersonal and stakeholder engagement skills</li>
<li>Proficiency in report generation and data interpretation</li>
<li>Commitment to safety and quality compliance</li>
</ul>

Malta International Airport 


Malta International Airport plc is looking for an experienced and dynamic individual who is passionate about working with people within an Airport environment, is willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Technical Services Department.

Purpose of position

Responsible for ensuring high-quality standards in the Technical Services department. This role includes leading the Quality Excellence team, managing the Computerized Maintenance Management System (CMMS), monitoring vendor performance, and supporting quality-focused projects. The role also involves conducting audits and ensuring compliance with internal policies and external regulations to support safe and efficient operations.

Duties and responsibilities


 - Maintains Quality policies and procedures related to Technical Services Department, ensuring compliance with associated standards at all times.

 - Oversee the configuration, performance, and data integrity of the
CMMS.

 - Lead initiatives to improve CMMS workflows, data quality, and maintenance process integration.

 - Generate performance, reliability, and compliance reports using CMMS data to assist with lifecycle tracking of terminal and airfield assets.

 - Collaborate with terminal and airfield facilities management to analyse trends in maintenance operations, providing recommendations for process improvements.

 - Ensure third party vendor maintenance activities are properly documented and tracked in the CMMS.

 - Monitor adherence to vendor service level agreements and key performance indicators.

 - Review and maintain records of warranties, service contracts, and inspection reports.

 - Conduct vendor evaluations and performance review meetings in collaboration with Procurement.

 - Support the planning and implementation of infrastructure and technical projects.

 - Collaborate with various internal and external technical stakeholders on the vetting of new design submissions and commissioning of completed works, ensuring related methods and deliverables always meet MIA’s quality expectations.

 - Review operation and maintenance manuals, as-built drawings, and equipment submittals for integration into CMMS.

 - Ensure vendor-provided maintenance procedures and intervals are captured accurately.

 - Collaborate with equipment vendors/manufacturers and consultants to define preventive or predictive maintenance schedules and procedures for new infrastructure and MEP systems.

 - Conduct scheduled and surprise inspections and audits to assess the completion and quality of workmanship associated with scheduled preventive and corrective maintenance works.


Requirements


Experience &amp; Qualifications


 - A minimum of an MQF Level 5 qualification.

 - Experience in quality assurance, facilities maintenance, or technical project management.

 - Knowledge of CMMS platforms and data-driven performance management.

 - Familiarity with infrastructure asset management, safety standards, and vendor oversight.

 - Excellent communication, training, and leadership abilities.

 - Relevant technical qualifications or certifications preferred.

 - Analytical thinking and attention to detail

 - Process-oriented with a focus on continuous improvement

 - Strong interpersonal and stakeholder engagement skills

 - Proficiency in report generation and data interpretation

 - Commitment to safety and quality compliance


Active

Executive - Quality (Technical Services)

Malta International Airport plc is looking for dynamic individuals who are passionate about working with people within an Airport environment, are willing to continuously learn, develop, and be part of a high performance culture. This vacancy for multiple candidates has arisen within Customer Service Department on a full-time basis.
Purpose of Position:
Providing assistance and operational support to all guests and passengers according to company standards. This position is responsible for assisting in the maintenance of airport processes to ensure that the passengers' journey meets or exceeds the guest's expectations.
Main Responsibilities include:
<ul>
<li>To be of service to all MIA guests, answer all queries and execute any requests made by the Customer Services department in an efficient and reliable manner.</li>
<li>To provide driving support as required within the airfield for VIP services whilst adhering to safety regulations.</li>
<li>To provide monitoring of the baggage sorting area at the Check-in Hall to ensure that the conveyor system is functioning.</li>
<li>Be able to take immediate action to rectify any issues whilst observing all safety guidelines.</li>
<li>To take all necessary decisions in the interest of our guests, within the parameters of his / her responsibilities.</li>
<li>To effectively communicate and report to CS supervisors any occurrences, incidents or other matters in order to facilitate proper follow-ups.</li>
<li>To provide roaming assistance as required in areas of the terminal with higher incidence of passenger presence.</li>
</ul>
Requirements
Applicants should:
<ul>
<li>Be able to communicate clearly both in Maltese and English.</li>
<li>Have excellent communication skills when in direct contact with clients.</li>
<li>Have a positive and outgoing personality whilst being polite, smart and well groomed.</li>
<li>Be willing to work on shift basis as per Company's exigencies.</li>
<li>Have a clean police conduct and a clean driving licence.</li>
</ul>


Malta International Airport plc is looking for dynamic individuals who are passionate about working with people within an Airport environment, are willing to continuously learn, develop, and be part of a high performance culture. This vacancy for multiple candidates has arisen within Customer Service Department on a full-time basis.

Purpose of Position:

Providing assistance and operational support to all guests and passengers according to company standards. This position is responsible for assisting in the maintenance of airport processes to ensure that the passengers' journey meets or exceeds the guest's expectations.

Main Responsibilities include:


 - To be of service to all MIA guests, answer all queries and execute any requests made by the Customer Services department in an efficient and reliable manner.

 - To provide driving support as required within the airfield for VIP services whilst adhering to safety regulations.

 - To provide monitoring of the baggage sorting area at the Check-in Hall to ensure that the conveyor system is functioning.

 - Be able to take immediate action to rectify any issues whilst observing all safety guidelines.

 - To take all necessary decisions in the interest of our guests, within the parameters of his / her responsibilities.

 - To effectively communicate and report to CS supervisors any occurrences, incidents or other matters in order to facilitate proper follow-ups.

 - To provide roaming assistance as required in areas of the terminal with higher incidence of passenger presence.


Requirements

Applicants should:


 - Be able to communicate clearly both in Maltese and English.

 - Have excellent communication skills when in direct contact with clients.

 - Have a positive and outgoing personality whilst being polite, smart and well groomed.

 - Be willing to work on shift basis as per Company's exigencies.

 - Have a clean police conduct and a clean driving licence.


Airport Attendant / Chauffeur

Malta International Airport plc is looking for dynamic individuals who are passionate about working with people within an Airport environment, and are willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Traffic Development Department. 
Purpose of Position:
&nbsp;To identify and support the development of opportunities that align with MIA&rsquo;s strategic goal of growing passenger traffic.


Malta International Airport plc is looking for dynamic individuals who are passionate about working with people within an Airport environment, and are willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Traffic Development Department.



Purpose of Position:


To identify and support the development of opportunities that align with MIA’s strategic goal of growing passenger traffic.

Route Development Associate

Malta International Airport plc is looking for an experienced and dynamic individual who is passionate about working with people within an Airport environment, is willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Projects Department.
Role:
To direct, coordinate, implement, execute, control and complete projects on time and within budget while remaining aligned with Company strategy as well as departmental commitments and goals.
 Key Responsibilities:
<ul>
<li>&nbsp;Planning and execution of projects in line with the scope, budgets and applicable regulations in an efficient and safe manner.</li>
<li>Overseeing and supervision of the works during implementation.</li>
<li>Compilation of the necessary RFQ&rsquo;s/tenders comprising drawings, specifications and Bills of Quantities as well as an outline Project Plan as directed by Management.</li>
<li>Assist Management in the evaluation of offers.</li>
<li>Maintain the applicable document management system at all stages of development.</li>
<li>Perform Contract Administration</li>
<li>Organize and hold periodic progress meetings with the responsible contractor/s and distribute minutes of meetings.</li>
<li>Track project progress during implementation and update the Project Plan as required on a periodic basis.</li>
<li>Review contractor&rsquo;s application for payments and in conjunction with the Consultant or otherwise.</li>
<li>Monitor and report on project costs.</li>
<li>Liaising with other company employees, consultants, and other external stakeholders to ensure the smooth implementation of projects</li>
<li>Attending to commissioning runs or certification activities.</li>
<li>Ensuring that all documentation including manuals and as fitted/built drawings are available.</li>
<li>Facilitate the site and quantity surveying functions which may be carried out by the company, contractor or consultants;</li>
<li>Continuously ensure that works are carried out according to pre-approved designs so as to make sure that the required quality standards are met;</li>
<li>To maintain the Project Site Office in an organised fashion and to catalogue / file certificates and other related documents;</li>
<li>To obtain and store photographic records on a daily basis (if required) so as to record any notable project site changes;</li>
<li>Ensure and enforce safe working conditions and compliance with all Environmental, Health and Safety regulations;</li>
<li>Report to Management any instances when infringements occur on site especially when concerning company policies and H&amp;S regulations.</li>
</ul>
Requirements
<ul>
<li>Be in possession of at least an MQF Level 6 Qualification and a minimum of 3-5 years&rsquo; experience working in a similar role;</li>
<li>Preference shall be given to those applicants who are a warranted Perit (architect and civil engineer) with a project management qualification and/or project management experience;</li>
<li>Very good analytical, problem solving and decision-making skills;</li>
<li>An ability to work unsupervised and work in multi-disciplinary teams;</li>
<li>Experience in the use of Autocad, Microsoft Project and Microsoft Office;</li>
<li>Able to work flexible hours;</li>
<li>A valid driving license;</li>
<li>Knowledge of Health, Safety &amp; Environmental best practice.</li>
</ul>
Benefits
<ul>
<li>Training and opportunities for personal development</li>
<li>Recognition and rewards for hard work</li>
<li>Medical insurance</li>
<li>Free fresh fruit</li>
<li>Employee discounts at retail and food &amp; beverage outlets at the airport and Skyparks</li>
<li>Free regular health checks and medical tests</li>
<li>Unlimited access to SkySpirit gym</li>
<li>Staff parking facilities</li>
</ul>


Malta International Airport plc is looking for an experienced and dynamic individual who is passionate about working with people within an Airport environment, is willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Projects Department.

Role:

To direct, coordinate, implement, execute, control and complete projects on time and within budget while remaining aligned with Company strategy as well as departmental commitments and goals.


Key Responsibilities:


 - 
Planning and execution of projects in line with the scope, budgets and applicable regulations in an efficient and safe manner.

 - Overseeing and supervision of the works during implementation.

 - Compilation of the necessary RFQ’s/tenders comprising drawings, specifications and Bills of Quantities as well as an outline Project Plan as directed by Management.

 - Assist Management in the evaluation of offers.

 - Maintain the applicable document management system at all stages of development.

 - Perform Contract Administration

 - Organize and hold periodic progress meetings with the responsible contractor/s and distribute minutes of meetings.

 - Track project progress during implementation and update the Project Plan as required on a periodic basis.

 - Review contractor’s application for payments and in conjunction with the Consultant or otherwise.

 - Monitor and report on project costs.

 - Liaising with other company employees, consultants, and other external stakeholders to ensure the smooth implementation of projects

 - Attending to commissioning runs or certification activities.

 - Ensuring that all documentation including manuals and as fitted/built drawings are available.

 - Facilitate the site and quantity surveying functions which may be carried out by the company, contractor or consultants;

 - Continuously ensure that works are carried out according to pre-approved designs so as to make sure that the required quality standards are met;

 - To maintain the Project Site Office in an organised fashion and to catalogue / file certificates and other related documents;

 - To obtain and store photographic records on a daily basis (if required) so as to record any notable project site changes;

 - Ensure and enforce safe working conditions and compliance with all Environmental, Health and Safety regulations;

 - Report to Management any instances when infringements occur on site especially when concerning company policies and H&amp;S regulations.


Requirements


 - Be in possession of at least an MQF Level 6 Qualification and a minimum of 3-5 years’ experience working in a similar role;

 - Preference shall be given to those applicants who are a warranted Perit (architect and civil engineer) with a project management qualification and/or project management experience;

 - Very good analytical, problem solving and decision-making skills;

 - An ability to work unsupervised and work in multi-disciplinary teams;

 - Experience in the use of Autocad, Microsoft Project and Microsoft Office;

 - Able to work flexible hours;

 - A valid driving license;

 - Knowledge of Health, Safety &amp; Environmental best practice.


Benefits


 - Training and opportunities for personal development

 - Recognition and rewards for hard work

 - Medical insurance

 - Free fresh fruit

 - Employee discounts at retail and food &amp; beverage outlets at the airport and Skyparks

 - Free regular health checks and medical tests

 - Unlimited access to SkySpirit gym

 - Staff parking facilities


 Project Manager

Latest jobs

Malta International Airport plc is looking for dynamic individuals who are passionate about working with people within an Airport environment, and are willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Health &amp; Safety Department. 
Purpose of Position
The Site Safety Coordinator reports directly to the Lead &ndash; Health &amp; Safety Officer and provides on-site support to the Health &amp; Safety Specialist &ndash; Infrastructure Safety. Based in the field or on a designated project site, the Site Safety Coordinator plays a vital role in implementing and monitoring health and safety standards. Key responsibilities include conducting regular inspections, identifying and reporting hazards, ensuring compliance with project-specific safety plans, and fostering a safe, proactive working environment for all personnel involved in infrastructure operations.


Malta International Airport plc is looking for dynamic individuals who are passionate about working with people within an Airport environment, and are willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Health &amp; Safety Department.



Purpose of Position

The Site Safety Coordinator reports directly to the Lead – Health &amp; Safety Officer and provides on-site support to the Health &amp; Safety Specialist – Infrastructure Safety. Based in the field or on a designated project site, the Site Safety Coordinator plays a vital role in implementing and monitoring health and safety standards. Key responsibilities include conducting regular inspections, identifying and reporting hazards, ensuring compliance with project-specific safety plans, and fostering a safe, proactive working environment for all personnel involved in infrastructure operations.

 Site Safety Coordinator

Malta International Airport plc is looking for an experienced and dynamic individual who is passionate about working with people within an Airport environment, is willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Finance Department.
Purpose of Position:
The overall purpose of this role is to provide assistance to the Head of Financial Controlling &amp; GRC in the preparation of the management accounts, budgeting and forecasting, cost and revenue control, risk management and a reliable governance and compliance framework.
Reporting to; Head of Financial Controlling and GRC
Main Responsibilities
Management Reporting, Planning/Forecasting, Financial Analysis:
<ul>
<li>Preparation of the monthly consolidated management accounts;</li>
<li>Management reporting incl. CAPEX &amp; Staff reporting</li>
<li>Monitoring of updating of accruals for OPEX &amp; CAPEX</li>
<li>Budgeting and forecasting in collaboration with the Heads of Department</li>
<li>Monthly budget control in collaboration with the Heads of Department including analysis of cost control, assessment of revenue and cost savings</li>
<li>Working Capital management &amp; analysis</li>
<li>Financial analysis of projects carried out from time to time</li>
<li>Improving existing&nbsp;financial&nbsp;control&nbsp;instruments&nbsp;and&nbsp;reporting</li>
</ul>
&nbsp;Other:
<ul>
<li>Support in GRC, namely Risk Management, Corp. Governance and Compliance issues</li>
<li>Support insurance process.</li>
<li>Support update process of policies &amp; procedures.</li>
<li>Assisting Head of Financial Accounting in closing off the accounts and preparation of financial statements for MIA and subsidiaries.</li>
<li>Understanding Company accounting policies and applying them consistently.</li>
</ul>
Requirements
The ideal candidate should:
<ul>
<li>Preferably have a bachelor's degree in accounting, finance or related field or ACCA qualifications.</li>
<li>Be proficient in accounting software (e.g., Microsoft Dynamics 365 Business Central) and Microsoft Office.</li>
<li>Have in-depth knowledge of accounting principles, financial reporting, and regulatory requirements.</li>
<li>Have strong analytical and problem-solving skills.</li>
<li>Have excellent communication and interpersonal skills.</li>
<li>Be able to work under pressure and meet deadlines.</li>
<li>Strong ability to work in a team.</li>
</ul>


Malta International Airport plc is looking for an experienced and dynamic individual who is passionate about working with people within an Airport environment, is willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Finance Department.

Purpose of Position:

The overall purpose of this role is to provide assistance to the Head of Financial Controlling &amp; GRC in the preparation of the management accounts, budgeting and forecasting, cost and revenue control, risk management and a reliable governance and compliance framework.

Reporting to; Head of Financial Controlling and GRC

Main Responsibilities

Management Reporting, Planning/Forecasting, Financial Analysis:


 - Preparation of the monthly consolidated management accounts;

 - Management reporting incl. CAPEX &amp; Staff reporting

 - Monitoring of updating of accruals for OPEX &amp; CAPEX

 - Budgeting and forecasting in collaboration with the Heads of Department

 - Monthly budget control in collaboration with the Heads of Department including analysis of cost control, assessment of revenue and cost savings

 - Working Capital management &amp; analysis

 - Financial analysis of projects carried out from time to time

 - Improving existing
financial
control
instruments
and
reporting



Other:


 - Support in GRC, namely Risk Management, Corp. Governance and Compliance issues

 - Support insurance process.

 - Support update process of policies &amp; procedures.

 - Assisting Head of Financial Accounting in closing off the accounts and preparation of financial statements for MIA and subsidiaries.

 - Understanding Company accounting policies and applying them consistently.


Requirements

The ideal candidate should:


 - Preferably have a bachelor's degree in accounting, finance or related field or ACCA qualifications.

 - Be proficient in accounting software (e.g., Microsoft Dynamics 365 Business Central) and Microsoft Office.

 - Have in-depth knowledge of accounting principles, financial reporting, and regulatory requirements.

 - Have strong analytical and problem-solving skills.

 - Have excellent communication and interpersonal skills.

 - Be able to work under pressure and meet deadlines.

 - Strong ability to work in a team.


Management Accountant & Analyst

Malta International Airport plc is looking for dynamic individuals who are passionate about working within an airport environment, and are willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Operations Department.
Purpose of Position:
The main purpose of this role is to support the Aerodrome Safeguarding Unit team in ensuring the safe and timely processing of aeronautical data and information, to maintain accuracy and currency.
Duties &amp; Responsibilities:
<ul>
<li>Providing direct support to the Aerodrome Safeguarding Unit in assuring safe and efficient operation of the aerodrome and terminal facilities.</li>
<li>Assist in the processing of Aeronautical Information and Aerodrome Safeguarding Work Permits.</li>
<li>Track NOTAMs and Aerodrome Safeguarding Work Permits for validity and compliance checks.</li>
<li>Compile work checklists based on the operational and safety measures detailed within Safety Assessments.</li>
<li>Contribute to the implementation of Aeronautical Data Quality processes in line with the Aeronautical Data Quality Management System.</li>
<li>Contribute to the outcome of findings raised by the Operations Lead Auditor.</li>
<li>Participate in the implementation of the Operations Department safety oversight processes.</li>
<li>Reviewing compliance with operational safety procedures and regularly report on safety performance to higher management.</li>
<li>Perform ad hoc airside and landside inspections to verify compliance with aerodrome safety procedures.</li>
<li>Ro attend training both local and external as may be required by the Company.</li>
<li>To participate in meetings related to Aerodrome Safeguarding.</li>
</ul>
Requirements
Qualifications &amp; Skills
<ul>
<li>Excellent written and spoken English.</li>
<li>Must have a minimum of an MQF Level 5 certification.</li>
<li>Proficient user of the Microsoft Office suite.</li>
<li>Knowledge of AutoCAD</li>
<li>Excellent interpersonal and organisational skills.</li>
</ul>


Malta International Airport plc is looking for dynamic individuals who are passionate about working within an airport environment, and are willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Operations Department.

Purpose of Position:

The main purpose of this role is to support the Aerodrome Safeguarding Unit team in ensuring the safe and timely processing of aeronautical data and information, to maintain accuracy and currency.

Duties &amp; Responsibilities:


 - Providing direct support to the Aerodrome Safeguarding Unit in assuring safe and efficient operation of the aerodrome and terminal facilities.

 - Assist in the processing of Aeronautical Information and Aerodrome Safeguarding Work Permits.

 - Track NOTAMs and Aerodrome Safeguarding Work Permits for validity and compliance checks.

 - Compile work checklists based on the operational and safety measures detailed within Safety Assessments.

 - Contribute to the implementation of Aeronautical Data Quality processes in line with the Aeronautical Data Quality Management System.

 - Contribute to the outcome of findings raised by the Operations Lead Auditor.

 - Participate in the implementation of the Operations Department safety oversight processes.

 - Reviewing compliance with operational safety procedures and regularly report on safety performance to higher management.

 - Perform ad hoc airside and landside inspections to verify compliance with aerodrome safety procedures.

 - Ro attend training both local and external as may be required by the Company.

 - To participate in meetings related to Aerodrome Safeguarding.


Requirements

Qualifications &amp; Skills


 - Excellent written and spoken English.

 - Must have a minimum of an MQF Level 5 certification.

 - Proficient user of the Microsoft Office suite.

 - Knowledge of AutoCAD

 - Excellent interpersonal and organisational skills.


Administrator - Aerodrome Safeguarding

Malta International Airport plc is looking for an experienced and dynamic individual who is passionate about working with people within an Airport environment, is willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Technical Facilities Department.


Malta International Airport plc is looking for an experienced and dynamic individual who is passionate about working with people within an Airport environment, is willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Technical Facilities Department.

Facilities Training & Compliance Coordinator

Malta International Airport plc is looking for a dynamic individual who is passionate about working with people within an Airport environment, is willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Technical Projects department.
Purpose of Position:
To assist the project management team with administrative support in line with MIA&rsquo;s strategy.
Main Responsibilities:
<ul>
<li>Perform secretarial duties at the site office/projects office.</li>
<li>Schedule appointments and plan meetings for the Project Team.</li>
<li>Take and distribute meeting minutes, and obtain necessary approvals.</li>
<li>Write and distribute emails, memos, letters, and forms.</li>
<li>Manage project documentation using Autodesk Construction Cloud (ACC) under the Project Manager's direction.</li>
<li>Assist in preparing reports via ACC.</li>
<li>Maintain a digital filing system as directed.</li>
<li>Update and maintain office policies and procedures.</li>
<li>Maintain project contact lists and ACC member lists.</li>
<li>Book and manage site access permissions.</li>
<li>Submit and reconcile expense reports.</li>
<li>Provide general support to visitors.</li>
<li>Liaise with executive and senior administrative assistants for requests and queries.</li>
<li>Report and ensure immediate action on any shortcomings.</li>
<li>Assist in upkeeping the Projects&rsquo; Department documents, especially for updating and maintaining Weekly Updates of Projects via the in-house database application, Project Management Procedure documentation and Hand Over Documentation, Weekly Cost Monitoring Sheets and AIP File.To promote a positive image of the company.</li>
<li>To care for a spotlessly clean environment at MIA premises.</li>
<li>To report shortcomings immediately to the responsible department when noticing them and making sure that action is taken immediately to deal with them.</li>
<li>To conform with the Occupational Health &amp; Safety Authority Act, ACT XXVII of 2000 and all applicable subsidiary legislations.</li>
<li>To perform any other duties and / or related tasks as may be designated by the Company from time to time.</li>
</ul>
Requirements
<ul>
<li>Proven experience in an administrative or office support role, preferably within a technical, construction, or project-based environment.</li>
<li>Strong proficiency in Microsoft Office Suite and familiarity with digital project/document management platforms (experience with Autodesk Construction Cloud will be considered an asset).</li>
<li>Excellent written and verbal communication skills, with the ability to prepare correspondence, take minutes, and liaise effectively with stakeholders at all levels.</li>
<li>Highly organized with strong attention to detail and the ability to manage multiple tasks, schedules, and priorities in a fast-paced environment.</li>
</ul>
Benefits
<ul>
<li>Training and opportunities for personal development</li>
<li>Recognition and rewards for hard work</li>
<li>Medical insurance</li>
<li>Free fresh fruit</li>
<li>Employee discounts at retail and food &amp; beverage outlets at the airport and Skyparks</li>
<li>Free regular health checks and medical tests</li>
<li>Unlimited access to SkySpirit gym</li>
<li>Staff parking facilities</li>
</ul>


Malta International Airport plc is looking for a dynamic individual who is passionate about working with people within an Airport environment, is willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Technical Projects department.

Purpose of Position:

To assist the project management team with administrative support in line with MIA’s strategy.

Main Responsibilities:


 - Perform secretarial duties at the site office/projects office.

 - Schedule appointments and plan meetings for the Project Team.

 - Take and distribute meeting minutes, and obtain necessary approvals.

 - Write and distribute emails, memos, letters, and forms.

 - Manage project documentation using Autodesk Construction Cloud (ACC) under the Project Manager's direction.

 - Assist in preparing reports via ACC.

 - Maintain a digital filing system as directed.

 - Update and maintain office policies and procedures.

 - Maintain project contact lists and ACC member lists.

 - Book and manage site access permissions.

 - Submit and reconcile expense reports.

 - Provide general support to visitors.

 - Liaise with executive and senior administrative assistants for requests and queries.

 - Report and ensure immediate action on any shortcomings.

 - Assist in upkeeping the Projects’ Department documents, especially for updating and maintaining Weekly Updates of Projects via the in-house database application, Project Management Procedure documentation and Hand Over Documentation, Weekly Cost Monitoring Sheets and AIP File.To promote a positive image of the company.

 - To care for a spotlessly clean environment at MIA premises.

 - To report shortcomings immediately to the responsible department when noticing them and making sure that action is taken immediately to deal with them.

 - To conform with the Occupational Health &amp; Safety Authority Act, ACT XXVII of 2000 and all applicable subsidiary legislations.

 - To perform any other duties and / or related tasks as may be designated by the Company from time to time.


Requirements


 - Proven experience in an administrative or office support role, preferably within a technical, construction, or project-based environment.

 - Strong proficiency in Microsoft Office Suite and familiarity with digital project/document management platforms (experience with Autodesk Construction Cloud will be considered an asset).

 - Excellent written and verbal communication skills, with the ability to prepare correspondence, take minutes, and liaise effectively with stakeholders at all levels.

 - Highly organized with strong attention to detail and the ability to manage multiple tasks, schedules, and priorities in a fast-paced environment.


Benefits


 - Training and opportunities for personal development

 - Recognition and rewards for hard work

 - Medical insurance

 - Free fresh fruit

 - Employee discounts at retail and food &amp; beverage outlets at the airport and Skyparks

 - Free regular health checks and medical tests

 - Unlimited access to SkySpirit gym

 - Staff parking facilities


Administrator - Technical Projects

Malta International Airport plc is looking for a dynamic individual who is passionate about working with people within an Airport environment, is willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Technical Projects department.
Purpose of Position:
To coordinate and oversee procurement activities for technical projects, ensuring optimal cost control, supplier performance, and adherence to project timelines and budgets. The role involves managing procurement strategies contracts, and inventory while in line with the company policies, collaborating with Project teams to meet operational and financial objectives effectively acting as a vital link between the Procurement Department &amp; the Projects Department to ensure seamless integration of resources and objectives.
Duties &amp; Responsibilities:
<ul>
<li>Align procurement activities with project budgets, timelines, and financial objectives.</li>
</ul>
<ul>
<li>Collaborating with the Procurement department to conduct market research and identify competitive rates &amp; services to ensure the best value for money.</li>
<li>Conduct pre-qualification technical assessments for Bills of Quantities (BOQs) before tender awards or equivalent processes.</li>
<li>Track and expedite orders in coordination with suppliers and project teams to ensure timely delivery of materials and equipment.</li>
<li>Work closely with Project Managers to ensure timely delivery of materials and equipment.</li>
<li>Conduct inspections and audits on suppliers to ensure quality assurance.</li>
<li>Discuss with the Procurement department to identify opportunities for continuous improvement management processes.</li>
<li>Implement best practices and industry standards to optimize project purchasing and resource management.</li>
</ul>
Requirements
Qualifications &amp; Skills&nbsp;
<ul>
<li>Bachelor's degree in Business, Supply Chain Management, or a related field.</li>
<li>2-5 years of experience in procurement and purchasing.</li>
<li>Experience leading a team.</li>
<li>Strong negotiation, analytical, and problem-solving skills.</li>
<li>Knowledge of procurement software and tools.</li>
<li>Familiarity with legal and regulatory requirements related to procurement.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Attention to detail and organizational skills.</li>
</ul>


Malta International Airport plc is looking for a dynamic individual who is passionate about working with people within an Airport environment, is willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Technical Projects department.

Purpose of Position:

To coordinate and oversee procurement activities for technical projects, ensuring optimal cost control, supplier performance, and adherence to project timelines and budgets. The role involves managing procurement strategies contracts, and inventory while in line with the company policies, collaborating with Project teams to meet operational and financial objectives effectively acting as a vital link between the Procurement Department &amp; the Projects Department to ensure seamless integration of resources and objectives.

Duties &amp; Responsibilities:


 - Align procurement activities with project budgets, timelines, and financial objectives.



 - Collaborating with the Procurement department to conduct market research and identify competitive rates &amp; services to ensure the best value for money.

 - Conduct pre-qualification technical assessments for Bills of Quantities (BOQs) before tender awards or equivalent processes.

 - Track and expedite orders in coordination with suppliers and project teams to ensure timely delivery of materials and equipment.

 - Work closely with Project Managers to ensure timely delivery of materials and equipment.

 - Conduct inspections and audits on suppliers to ensure quality assurance.

 - Discuss with the Procurement department to identify opportunities for continuous improvement management processes.

 - Implement best practices and industry standards to optimize project purchasing and resource management.


Requirements

Qualifications &amp; Skills



 - Bachelor's degree in Business, Supply Chain Management, or a related field.

 - 2-5 years of experience in procurement and purchasing.

 - Experience leading a team.

 - Strong negotiation, analytical, and problem-solving skills.

 - Knowledge of procurement software and tools.

 - Familiarity with legal and regulatory requirements related to procurement.

 - Excellent communication and interpersonal skills.

 - Attention to detail and organizational skills.


 Technical Procurement Specialist

Malta International Airport plc is looking for a dynamic individual who is passionate about working within an airport environment and is willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Airport Operations Unit.
Main responsibilities include
<ul>
<li>Assure the safe and efficient operation of the aerodrome and terminal facilities.</li>
<li>Ensure that all aircraft load declarations for all flights operating to/from Malta International Airport are duly received.</li>
<li>Perform continuous data validation and verification checks through AMS KPIs and Data Exception Reports.</li>
<li>Become familiar with aircraft stand allocation procedures.</li>
<li>Plan allocation of resources for check-in, baggage reclaims, and passenger boarding gates in accordance with movement schedules. Where necessary, effect changes to resource plans to accommodate maintenance works and/or infrastructural restrictions.</li>
<li>Monitor the use of allocated resources and notify misuse of resource occupancy timings.</li>
<li>Coordinate and disseminate information to all terminal and airside entities in the event of airport system failure.</li>
<li>Coordinate and disseminate information to airside entities in the event of aircraft accidents, incidents, and any other aerodrome emergency calls in compliance with respective procedures.</li>
<li>Coordinate with Malta Air Traffic Services, MIA Customer Service Department, Ground Handling Service Providers (GHSPs), and airlines operating at Malta International Airport to assure an efficient, effective, and consistent provision of information.</li>
<li>Be an ambassador to Malta International Airport's values including Service Excellence, Teamwork and Integrity.</li>
</ul>
Requirements
The ideal candidate should:
<ul>
<li>Have an &ldquo;A&rdquo; Level Standard of education or the relevant equivalent qualifications and experience.</li>
<li>Have good organizational, coordinating, and planning skills.</li>
<li>Be detail-oriented.</li>
<li>Thrive in a fast-paced environment.</li>
<li>Be able to communicate in both written and spoken Maltese &amp; English.</li>
<li>Have a minimum of an Intermediate ECDL Certificate.</li>
<li>Be proficient in the use of Microsoft Office and Company IT applications.</li>
</ul>
This is a shift-based position and candidates applying for this position are to be readily available to work any shift as and when required.
Benefits
<ul>
<li>Training and opportunities for personal development</li>
<li>Recognition and rewards for hard work</li>
<li>Medical insurance</li>
<li>Free fresh fruit</li>
<li>Employee discounts at retail and food &amp; beverage outlets at the airport and Skyparks</li>
<li>Free regular health checks and medical tests</li>
<li>Unlimited access to SkySpirit gym</li>
<li>Staff parking facilities</li>
</ul>


Malta International Airport plc is looking for a dynamic individual who is passionate about working within an airport environment and is willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Airport Operations Unit.

Main responsibilities include


 - Assure the safe and efficient operation of the aerodrome and terminal facilities.

 - Ensure that all aircraft load declarations for all flights operating to/from Malta International Airport are duly received.

 - Perform continuous data validation and verification checks through AMS KPIs and Data Exception Reports.

 - Become familiar with aircraft stand allocation procedures.

 - Plan allocation of resources for check-in, baggage reclaims, and passenger boarding gates in accordance with movement schedules. Where necessary, effect changes to resource plans to accommodate maintenance works and/or infrastructural restrictions.

 - Monitor the use of allocated resources and notify misuse of resource occupancy timings.

 - Coordinate and disseminate information to all terminal and airside entities in the event of airport system failure.

 - Coordinate and disseminate information to airside entities in the event of aircraft accidents, incidents, and any other aerodrome emergency calls in compliance with respective procedures.

 - Coordinate with Malta Air Traffic Services, MIA Customer Service Department, Ground Handling Service Providers (GHSPs), and airlines operating at Malta International Airport to assure an efficient, effective, and consistent provision of information.

 - Be an ambassador to Malta International Airport's values including Service Excellence, Teamwork and Integrity.


Requirements

The ideal candidate should:


 - Have an “A” Level Standard of education or the relevant equivalent qualifications and experience.

 - Have good organizational, coordinating, and planning skills.

 - Be detail-oriented.

 - Thrive in a fast-paced environment.

 - Be able to communicate in both written and spoken Maltese &amp; English.

 - Have a minimum of an Intermediate ECDL Certificate.

 - Be proficient in the use of Microsoft Office and Company IT applications.


This is a shift-based position and candidates applying for this position are to be readily available to work any shift as and when required.

Benefits


 - Training and opportunities for personal development

 - Recognition and rewards for hard work

 - Medical insurance

 - Free fresh fruit

 - Employee discounts at retail and food &amp; beverage outlets at the airport and Skyparks

 - Free regular health checks and medical tests

 - Unlimited access to SkySpirit gym

 - Staff parking facilities


 Airport Operations Unit - Assistant Officer

Malta International Airport plc is looking for dynamic individuals who are passionate about working with people within an Airport environment, are willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Operations Department.
Purpose of position: The Airside Coordinator will be responsible to maintain overall operational safety oversight on the airside making sure everything runs smoothly and safely at the airport.
Main Responsibilities include:
<ul>
<li>Carrying out airside inspections, including aircraft pavement, airfield signs and markings and reporting the findings to the officer on duty;</li>
<li>Guiding and navigating aircraft as required ensuring the safe navigation of aircraft around the airport;</li>
<li>Responding promptly to emergencies or incidents following established procedures and coordinating with the appropriate authorities;</li>
<li>Monitoring and inspecting the movement areas and taking the necessary action to assure aviation safety;</li>
<li>Carrying out wildlife inspections and sweeping duties of aprons, taxiways and runways as scheduled or as may be required;</li>
<li>Effectively communicate with air traffic control, and ground staff ensuring smooth operations and compliance with aviation procedures.</li>
<li>Be an ambassador to Malta International Airport's values including Service Excellence, Teamwork and Integrity.</li>
</ul>
Requirements
Applicants should:
<ul>
<li>Have an &ldquo;O&rdquo; Level Standard of education or the relevant equivalent qualifications and experience.</li>
<li>Previous experience within an airport environment would be considered as an asset.</li>
<li>Have the ability to communicate fluently in English</li>
<li>Hold a valid driving license.</li>
</ul>
This is a shift-based position and candidates applying for this position are to be readily available to work any shifts as and when required.
Health Caution Statement:
Potential applicants that have any medical condition or are under permanent medication that may impair situation awareness (even if occasional), induce hearing/sight disability, prohibit repeated exposure to sunshine, or for which stress is counter-indicated, or applicants with sensitivity to environmental allergens are kindly advised that this job opportunity may not be suited for them. Short-listed applicants may be subject to a medical test. Applicants who believe they have colour blindness may wish to be assessed prior to submitting an application, as passing the Ishihara test is a condition for this position.
Benefits
<ul>
<li>Training and opportunities for personal development</li>
<li>Recognition and rewards for hard work</li>
<li>Medical insurance</li>
<li>Free fresh fruit</li>
<li>Employee discounts at retail and food &amp; beverage outlets at the airport and Skyparks</li>
<li>Free regular health checks and medical tests</li>
<li>Unlimited access to SkySpirit gym</li>
<li>Staff parking facilities</li>
</ul>


Malta International Airport plc is looking for dynamic individuals who are passionate about working with people within an Airport environment, are willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Operations Department.

Purpose of position:
The Airside Coordinator will be responsible to maintain overall operational safety oversight on the airside making sure everything runs smoothly and safely at the airport.

Main Responsibilities include:


 - Carrying out airside inspections, including aircraft pavement, airfield signs and markings and reporting the findings to the officer on duty;

 - Guiding and navigating aircraft as required ensuring the safe navigation of aircraft around the airport;

 - Responding promptly to emergencies or incidents following established procedures and coordinating with the appropriate authorities;

 - Monitoring and inspecting the movement areas and taking the necessary action to assure aviation safety;

 - Carrying out wildlife inspections and sweeping duties of aprons, taxiways and runways as scheduled or as may be required;

 - Effectively communicate with air traffic control, and ground staff ensuring smooth operations and compliance with aviation procedures.

 - Be an ambassador to Malta International Airport's values including Service Excellence, Teamwork and Integrity.


Requirements

Applicants should:


 - Have an “O” Level Standard of education or the relevant equivalent qualifications and experience.

 - Previous experience within an airport environment would be considered as an asset.

 - Have the ability to communicate fluently in English

 - Hold a valid driving license.


This is a shift-based position and candidates applying for this position are to be readily available to work any shifts as and when required.

Health Caution Statement:

Potential applicants that have any medical condition or are under permanent medication that may impair situation awareness (even if occasional), induce hearing/sight disability, prohibit repeated exposure to sunshine, or for which stress is counter-indicated, or applicants with sensitivity to environmental allergens are kindly advised that this job opportunity may not be suited for them. Short-listed applicants may be subject to a medical test. Applicants who believe they have colour blindness may wish to be assessed prior to submitting an application, as passing the Ishihara test is a condition for this position.

Benefits


 - Training and opportunities for personal development

 - Recognition and rewards for hard work

 - Medical insurance

 - Free fresh fruit

 - Employee discounts at retail and food &amp; beverage outlets at the airport and Skyparks

 - Free regular health checks and medical tests

 - Unlimited access to SkySpirit gym

 - Staff parking facilities


 Airside Coordinator

Malta International Airport plc is looking for dynamic individuals who are passionate about working with people within an Airport environment, and are willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Customer Services Department.
Purpose of position:
The purpose of this position is to deliver top-tier service to our VIP guests, ensuring a seamless and exceptional experience. This role is vital in maintaining high standards and creating a positive, memorable impression that upholds our reputation for excellence.
Key Responsibilities
<ul>
<li>Provide personalized, high-standard VIP services in the terminal, lounges, and for special arrangements, ensuring guest satisfaction.</li>
<li>Manage VIP service reservations, optimize space and resources, and coordinate with service providers for seamless execution while ensuring that all service-providers and stakeholders meet and exceed guest expectations.</li>
<li>Maintain high standards in food and beverage presentation and ensure facilities are well-maintained, reporting any faults promptly.</li>
<li>Address and escalate guest complaints or incidents immediately, ensuring corrective actions are taken.</li>
<li>Regularly update and follow departmental SOPs, complete checklists, and prepare VIP advice reports in a timely manner.</li>
<li>Identify areas for improvement and recommend changes to enhance VIP services.</li>
<li>Perform assigned tasks across various deployment points within the terminals, maintain cleanliness, assist with VIP services training, and participate in the First Aider program as needed, all while adhering to company policies, safety regulations, and uniform requirements.</li>
<li>Promote a positive company image by embodying core values, complying with work conditions, and ensuring a safe work environment in accordance with relevant legislation.</li>
</ul>
Requirements
The ideal candidates should:
<ul>
<li>Have proven experience in customer service or hospitality.</li>
<li>Demonstrated meticulousness and keen attention to detail.</li>
<li>Exceptional communication and interpersonal skills.</li>
<li>Ability to perform effectively under pressure.</li>
<li>Proficient in written and spoken English.</li>
<li>Flexibility to work various shifts, including weekends and holidays.</li>
</ul>


Malta International Airport plc is looking for dynamic individuals who are passionate about working with people within an Airport environment, and are willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Customer Services Department.

Purpose of position:

The purpose of this position is to deliver top-tier service to our VIP guests, ensuring a seamless and exceptional experience. This role is vital in maintaining high standards and creating a positive, memorable impression that upholds our reputation for excellence.

Key Responsibilities


 - Provide personalized, high-standard VIP services in the terminal, lounges, and for special arrangements, ensuring guest satisfaction.

 - Manage VIP service reservations, optimize space and resources, and coordinate with service providers for seamless execution while ensuring that all service-providers and stakeholders meet and exceed guest expectations.

 - Maintain high standards in food and beverage presentation and ensure facilities are well-maintained, reporting any faults promptly.

 - Address and escalate guest complaints or incidents immediately, ensuring corrective actions are taken.

 - Regularly update and follow departmental SOPs, complete checklists, and prepare VIP advice reports in a timely manner.

 - Identify areas for improvement and recommend changes to enhance VIP services.

 - Perform assigned tasks across various deployment points within the terminals, maintain cleanliness, assist with VIP services training, and participate in the First Aider program as needed, all while adhering to company policies, safety regulations, and uniform requirements.

 - Promote a positive company image by embodying core values, complying with work conditions, and ensuring a safe work environment in accordance with relevant legislation.


Requirements

The ideal candidates should:


 - Have proven experience in customer service or hospitality.

 - Demonstrated meticulousness and keen attention to detail.

 - Exceptional communication and interpersonal skills.

 - Ability to perform effectively under pressure.

 - Proficient in written and spoken English.

 - Flexibility to work various shifts, including weekends and holidays.


 VIP Host

Malta International Airport plc is looking for dynamic individuals who are passionate about working with people within an Airport environment, and are willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Customer Services Department on a full-time basis.
Purpose of position:
To provide assistance and be of service to all MIA customers, ensuring that the needs and requirements are met in a professional, diligent and efficient manner to meet and exceed customer expectations.
Key Responsibilities:
<ul>
<li>Providing assistance and be of service to all MIA customers whilst ensuring that the needs and requirements are met in a professional, diligent and efficient manner.</li>
<li>Ensuring that customers&rsquo; experience is provided in a courteous manner, with a positive attitude and willingness to meet and exceed customers&rsquo; expectations.</li>
<li>Coordinating with all third party service providers to ensure a seamless and consistent level of service.</li>
<li>Reporting any faults, grievances, accidents, shortcomings or complaints made by customers whilst ensuring that corrective action is taken.</li>
<li>Performing any other general day-to-day duties as may be required by the Company from time to time.</li>
<li>Promoting a positive image of the Company and living the Company&rsquo;s core values.</li>
</ul>
Requirements
Applicants should:
<ul>
<li>At least have an &lsquo;A&rsquo; Level standard of education or the equivalent.</li>
<li>Have a positive and outgoing personality whilst being smart and well-groomed.</li>
<li>Have excellent communication skills both when handling telephone calls and when in direct contact with clients.</li>
<li>Have a good command of written and spoken Maltese, English and preferably another foreign language.</li>
<li>Be proficient with MS Office applications.</li>
</ul>
This is a shift-based position, candidates applying for this position must be willing and able to work flexible hours, including weekends, public holidays, and night shifts as required.


Malta International Airport plc is looking for dynamic individuals who are passionate about working with people within an Airport environment, and are willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Customer Services Department on a full-time basis.

Purpose of position:

To provide assistance and be of service to all MIA customers, ensuring that the needs and requirements are met in a professional, diligent and efficient manner to meet and exceed customer expectations.

Key Responsibilities:


 - Providing assistance and be of service to all MIA customers whilst ensuring that the needs and requirements are met in a professional, diligent and efficient manner.

 - Ensuring that customers’ experience is provided in a courteous manner, with a positive attitude and willingness to meet and exceed customers’ expectations.

 - Coordinating with all third party service providers to ensure a seamless and consistent level of service.

 - Reporting any faults, grievances, accidents, shortcomings or complaints made by customers whilst ensuring that corrective action is taken.

 - Performing any other general day-to-day duties as may be required by the Company from time to time.

 - Promoting a positive image of the Company and living the Company’s core values.


Requirements

Applicants should:


 - At least have an ‘A’ Level standard of education or the equivalent.

 - Have a positive and outgoing personality whilst being smart and well-groomed.

 - Have excellent communication skills both when handling telephone calls and when in direct contact with clients.

 - Have a good command of written and spoken Maltese, English and preferably another foreign language.

 - Be proficient with MS Office applications.


This is a shift-based position, candidates applying for this position must be willing and able to work flexible hours, including weekends, public holidays, and night shifts as required.