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Muscats Motors

Muscats Motors is one of the four car companies within the Mizzi organisation’s automotive division. Founded in 1943/44, Muscats Motors is one of the oldest car distributorships in Malta. Muscats Motors started its distributorship representing Jaguar and Land Rover, which was followed by Alfa Romeo and then Austin Morris models of MINI & Marina. In 1978 when the Japanese brands started ‘invading’ the local scene Daihatsu was added to the Muscats Motors portfolio, which was followed by BMW & MINI. As the name implies, Muscats Motors originally belonged to the Muscat family, who built the still existing garage in Gzira. The Mizzi family bought not just the building but also the Muscat name under which it has continued to trade ever since. The building has won awards for its architectural merits and is now protected by law. During the war, the Muscats building was given over to the RAF who used it to maintain the engines of Spitfires that were based here. This, so the family lore has it, was the reason why the building was bombed during the hostilities. Muscats Motors is the franchise holder for BMW, MINI, Land Rover, Jaguar, MG and Authorised Repairers / Parts Distributors for Citroen and Daihatsu.

About

Aftersales Administrator

Muscats Motors Ltd specialises in Automotive and has an exciting opportunity for an enthusiastic Aftersales Administrator to join our dynamic team. This position is suited to individuals that are looking to advance their career in automotive.

The Aftersales Administrator performs a wide range of administrative and office support duties associated with vehicle warranties.

Main tasks and responsibilities

Process warranty paperwork and ensure documentation is up to date as required by the manufacturer
Insert correct warranty data in manufacturer systems, making sure every hour and material cost is claimed and recovered
Ensure that all warranty exchanged parts are adequately stored in line with manufacturer’s policy
Review warranty claims, correct any errors, and liaise with manufacturer when in doubt
Give advice to the workshop on cases of recall and warranty as required and as stipulated by the manufacturer
Ensure correct renditions of warranty claims with franchise and applicable reporting on defective parts
Maintain good working relationships with the aftersales and parts departments
Ensure that customer satisfaction is prioritised with regards to recall campaigns and that these are performed within stipulated time frames
To be present and provide documentation to auditors during manufacturer audits.
Keep abreast with all warranty updates, factory recalls and any other manufacturer announcements
Reconcile all warranty receivables and work with accounts to obtain payments
Liaise with the Assistant Manager to ensure the technical implementation of recall campaigns
Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims
Ensure adequate liaison with the body/paint shop where this is involved in warranty work and recall campaigns
Maintain all service and customer records as required by the warrantor
Attend any required training, (locally and abroad) organised by the company
Carry out any additional duties assigned by the Aftersales Manager
Adhere strictly to health and safety regulations and company policies together with franchise standard requirements