Barceló Hotel Group

About Us Barceló Hotel Group, the hotel division of the Barceló Group, is the 2nd hotel chain in Spain and the 29th largest in the world. It currently has more than 250 4 and 5 star urban and holiday hotels, and more than 55,000 rooms, distributed in 22 countries and marketed under 4 brands: Royal Hideaway / Barceló / Occidental / Allegro. We are committed to the people who make up our teams and we want them to have the potential to grow within the company. Whatever stage you are at in your career, we have what you need. Our philosophy is to create opportunities so that our great family can continue to grow.

About

Assistant Front Office Manager

Barceló Fortina Malta, a luxurious 5-star seafront hotel in Sliema with breath-taking views of Valletta, is part of the prestigious Barceló Hotel Group – the 2nd largest hotel chain in Spain and 29th worldwide. We are passionate about investing in our people, offering a dynamic environment where you can grow and thrive.

Role Overview As the Assistant Front Office Manager, you will be a pivotal part of the hotel's front office operations, ensuring exceptional guest experiences and seamless day-to-day functions. This role involves leading the front desk team, coordinating with various departments, and maintaining the highest service standards.

Main tasks and responsibilities

Supervise front office personnel, ensuring prompt, professional, and courteous guest greetings.
Train, mentor, and support the Front Desk Team to deliver outstanding customer service.
Address guest inquiries, requests, and complaints with efficiency and empathy.
Promote hotel services and facilities to enhance guest experience and revenue.
Assign rooms based on guest preferences and special requests.
Foster collaborative relationships with other departments, particularly Housekeeping and Reservations, to ensure smooth operations.
Assist the Front Office Manager in managing daily operations.
Act as Duty Manager when required, ensuring the hotel's operational excellence.

Educational and skill requirements

Experience: Previous experience as an Assistant Front Office Manager or in a similar role in a hotel or dynamic environment is advantageous.
Communication Skills: Excellent verbal and written communication skills in English; knowledge of another European language is a plus.
Time Management: Proven ability to manage time effectively and prioritize tasks.
Leadership: Strong leadership and team management skills.
Customer Focus: Passionate about delivering exceptional guest service.
EU National
Currently residing in Malta