Assistant Restaurant Manager

• Greet and welcome guests in a friendly and professional manner, ensuring a memorable experience from arrival to departure

• Handle guest complaints during service, escalating serious issues to the Restaurant Manager when necessary

• Oversee the Waiter & Bar team, ensuring they provide attentive and personalized service to all guests

• Conduct training sessions on Service Standards, ensuring the team consistently delivers high-quality service

• Manage opening and closing procedures, ensure compliance with operational guidelines, and be the last to leave at closing

• Provide ongoing support and mentorship to the Supervisor & Waiter team, fostering their professional growth

• Ensure tables are turned over efficiently to maintain a smooth flow of dining

• Collaborate with the Senior Receptionist during designated shifts to manage and communicate service flow effectively

• Frequently assist in a section of tables, taking orders and supporting the waiter team during busy periods

• Oversee private events in the Private Dining Room, coordinating all aspects to ensure successful execution

• Assist with operations and service in the Lounge area to ensure a high level of guest satisfaction

• Adhere to health and safety regulations, including food handling and hygiene practices

• Manage cash and credit transactions securely and accurately, following company procedures

• Stay updated on food and beverage trends and complete all required online training within 2 weeks of starting

• Minimum of 2 years of experience in high-end restaurants

• Strong customer service background with in-depth F&B knowledge

• Excellent written and verbal communication skills in English

• Proficiency in Microsoft Office applications

• Demonstrated management skills with strong leadership, motivation, and people management abilities

• Financial management skills

• Must be in possession of a valid Skills Pass (www.skillpass.org.mt)

• Legal right to live and work in the EU

• Full-time contract

• Competitive salary

• Professional development

• A dynamic and supportive work environment