Cafe & Gelateria Supervisor

Falbra Limited is looking for a dedicated and experienced individual to oversee the daily operations of our cafeteria and gelaterias. The ideal candidate will possess strong leadership skills, and a passion for customer service. This role requires a hands-on approach to ensure the highest quality of products and services while maintaining a positive work environment.

Main tasks and responsibilities

Responsibilities:

Supervise and coordinate daily operations of our shop, ensuring efficient workflow and high-quality service.
Train, mentor, and manage staff, fostering a collaborative and motivated team environment.
Opening, closing procedures, cash handling and staff rosters
Monitor inventory levels and assist in ordering supplies to maintain optimal stock levels.
Ensure that the shop is sufficiently stocked to meet demand, is kept at optimum condition, and wastage is minimized and recorded
Implement and enforce health and safety regulations.
Handle customer inquiries and resolve any issues or complaints in a professional manner.
Maintain the shop clean and organized, including all areas; clearing tables, floors, and waste areas, ensuring a welcoming atmosphere for customers.
Ensure the daily and weekly cleaning schedules are completed by staff to a high standard
Supervise deliveries, including the checking of delivery notes and verification of delivered goods
Prepare reports on sales, inventory, and staff performance for management review.

Educational and skill requirements

Previous experience in a supervisory role within the food and beverage industry.
Excellent leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
Exceptional customer service skills and a commitment to providing a positive customer experience.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong organizational skills and attention to detail.
Flexibility to work various shifts, including weekends and public holidays.
Knowledge of health and safety regulations related to food service.
Fluency in English is required.