Customer Care Support Officer
As the leading tour operator in Gozo, we pride ourselves on delivering unforgettable experiences and top-quality service to visitors from all over the world. Our passion for excellence and our commitment to customer satisfaction set us apart — and we want you to be a part of that mission.
Kindly note that the job is located in Gozo.
Our team is growing, and we’re on the lookout for dedicated and motivated individuals to join us as Customer Care Support Officers.
- Assisting with bookings, changes and logistics
- Responding promptly and professionally to customer inquiries via phone and email
- Resolving issues with efficiency and a positive attitude
- Providing outstanding service that reflects our brand values
• Coordinate and oversee logistics for individual and group tours
• Loading of customer bookings into internal systems accurately and promptly
• Deliver essential pre-activity information to customers through email, WhatsApp, or other communication channels
• Respond to customer inquiries across various topics in a timely and helpful manner
• Handle emergency and other general incoming emails and phone calls
• Perform additional administrative tasks and responsibilities as assigned by the manager
- Computer literacy and knowledge of MS applications
- Good communication skills, both verbal and written.
- English is a must. Other languages considered an asset.
- Competitive Salary – Rewarding pay aligned with your experience and skills
- Full Training Provided – We’ll equip you with all the tools to succeed
- Career Growth Opportunities – Be part of a growing team with room to advance
- Work in a Dynamic Industry – Meet people from around the world every day
- Positive Team Environment – Supportive, friendly, and professional culture
- Beautiful Workplace – Based in the stunning island of Gozo, surrounded by nature and history.
English
