TTI International

TTI International Limited recruits and provides customized specialist manpower solutions to all industrial sectors, both in Malta and internationally.

About

Customer Experience Administrator

TTI International – Talent. Transfer. International.

BEHIND EVERY SUCCESS THERE IS TALENT.

That's why we - at TTI International - are looking for the best talents. Our vision is to unite: The best talents in the country and successful companies, which offer exciting jobs where you can realize your talents. What are you waiting for? Show us your talent and apply now!

TTI is seeking a Customer Experience Administrator for one of our top clients. Our client is an insurance company based in Malta.

Main tasks and responsibilities

Respond to customer queries via email, telephone, and other communication channels in a timely and professional manner
Provide accurate information and support regarding life insurance products and services
Manage day-to-day transactions throughout the life insurance policy lifecycle, including policy issuance, amendments, and cancellations
Become familiar with internal systems, tools, and product offerings to effectively support customers
Ensure efficient resolution of customer requests and complaints while maintaining high service standards
Maintain detailed and accurate records of customer interactions and transactions
Collaborate with internal departments to resolve customer issues effectively
Contribute to the continuous improvement of customer service processes
Support the onboarding and ongoing servicing of new and existing clients
Uphold company policies, regulatory requirements, and compliance standards in all customer interactions

Educational and skill requirements

Minimum of 1–2 years’ experience in a customer service or administrative role, preferably within the insurance or financial services sector
Strong verbal and written communication skills
Customer-oriented mindset with a proactive and solution-focused approach
Ability to learn quickly and adapt to new systems and procedures
High attention to detail with strong organizational skills
Proficiency in Microsoft Office Suite
Fluency in both Maltese and English
Positive attitude and ability to work effectively in a team-oriented environment

Job benefits

Salary information will be provided during the interview with shortlisted candidates.

Job-ID: 12641

Advertisement published23. January 2026

Application deadline6. March 2026

Language skills

No specific language requirements

Location

Birkirkara, Malta

Type of work

Skills

Customer service

Professions

Job Tags

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