Customer Support Coordinator

Job Vacancy: Customer Support Co-ordinator

Company: Unitech Solutions Ltd

Location: Ghaxaq

Job Type: Full- Time

We are looking for a motivated and experienced individual to join our team as a Customer Support Co-Ordinator.

Responsibilities:

• Preparing quotes and technical submittals as per the company’s standard format efficiently and effectively.
• Acknowledging client/customer emails within the day.
• Authorizing escalation and priority levels for customer cases.
• Managing data input for customer cases, maximizing integrity and consistency for continuous improvement.
• Responding to customer complaints and providing after-sales support when requested.
• Coordinating the technical team by managing schedules and communicating relevant information.
• Communicating and liaising between customers, suppliers, visitors, and relevant staff.
• Monitoring the support case management process and system, including regular interaction with support and service personnel, to ensure customer urgency is a priority.

Key competencies and skills:

• Fluent in Maltese and English (both written and spoken).
• Ability to use Microsoft Office applications.
• Strong personality with ability to find solutions under pressure;
• Self-organised.
• Proactive and customer-oriented;
• Strong team focus and good communication skills and organisation skills with a keen attention to detail
• Candidate should have at least 3 years of experience in a similar role.

A competitive remuneration package will be given to the successful candidate.

If you believe you are the right candidate for this role, please send in your application by clicking on the apply button.