Muscats Motors

Muscats Motors is one of the four car companies within the Mizzi organisation’s automotive division. Founded in 1943/44, Muscats Motors is one of the oldest car distributorships in Malta. Muscats Motors started its distributorship representing Jaguar and Land Rover, which was followed by Alfa Romeo and then Austin Morris models of MINI & Marina. In 1978 when the Japanese brands started ‘invading’ the local scene Daihatsu was added to the Muscats Motors portfolio, which was followed by BMW & MINI. As the name implies, Muscats Motors originally belonged to the Muscat family, who built the still existing garage in Gzira. The Mizzi family bought not just the building but also the Muscat name under which it has continued to trade ever since. The building has won awards for its architectural merits and is now protected by law. During the war, the Muscats building was given over to the RAF who used it to maintain the engines of Spitfires that were based here. This, so the family lore has it, was the reason why the building was bombed during the hostilities. Muscats Motors is the franchise holder for BMW, MINI, Land Rover, Jaguar, MG and Authorised Repairers / Parts Distributors for Citroen and Daihatsu.

About

Automotive Aftersales Service Advisor

We are looking for an experienced and customer-oriented Automotive Aftersales Service Advisor to join our team.

This position is ideally suited to a candidate with previous hands-on experience as an automotive mechanic who is ready to take the next step in their career by combining their technical knowledge with customer service, workshop coordination and aftersales support.

We place particular importance on practical mechanical experience, as the successful candidate will need to understand vehicle repairs, diagnose customer concerns effectively and communicate technical information clearly to both customers and workshop technicians.

Main tasks and responsibilities

Welcome customers and act as their main point of contact throughout the vehicle servicing and repair process.
Listen to customer concerns, understand vehicle symptoms and liaise with technicians to identify the required work.
Use previous mechanical experience to assess repair requirements and provide informed technical advice.
Prepare service quotations, explain recommended repairs and obtain customer authorization.
Coordinate workshop bookings, repair progress and vehicle delivery timelines.
Keep customers informed about repair status, additional work and completion times.
Ensure accurate job cards, service records and customer documentation are maintained.
Identify additional maintenance and repair requirements to support customer satisfaction and aftersales performance.
Work closely with workshop personnel to ensure efficient workflow and high-quality service.

Educational and skill requirements

Previous experience as an automotive mechanic or vehicle technician is strongly preferred and will be a key selection criterion.
A solid understanding of vehicle mechanical systems, servicing, maintenance and repair procedures.
The ability to understand technical problems and translate them into clear, practical explanations for customers.
Strong communication, organizational and customer service skills.
A professional, proactive and customer-focused attitude.
The ability to manage multiple jobs and priorities tasks in a busy workshop environment.
Good computer skills and the ability to maintain accurate service documentation.
Previous experience in a Service Advisor or Aftersales role will be considered an advantage, but candidates with a strong mechanical background looking to transition into an advisory role are encouraged to apply.

Job benefits

Benefits Card
Health Insurance

What We Offer

The opportunity to build on your mechanical expertise in a customer-facing aftersales role.
A professional working environment within the automotive industry.
Opportunities for career development and further training.
A role where your practical technical knowledge and experience will be genuinely valued.

Interested?

If you are an experienced mechanic looking to move into an aftersales advisory position, or an automotive professional who combines strong technical knowledge with excellent communication skills, we would like to hear from you.

Please submit your CV and application for consideration.

Advertisement published17. October 2026

Application deadline28. November 2026

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