Muscats Motors

Muscats Motors is one of the four car companies within the Mizzi organisation’s automotive division. Founded in 1943/44, Muscats Motors is one of the oldest car distributorships in Malta. Muscats Motors started its distributorship representing Jaguar and Land Rover, which was followed by Alfa Romeo and then Austin Morris models of MINI & Marina. In 1978 when the Japanese brands started ‘invading’ the local scene Daihatsu was added to the Muscats Motors portfolio, which was followed by BMW & MINI. As the name implies, Muscats Motors originally belonged to the Muscat family, who built the still existing garage in Gzira. The Mizzi family bought not just the building but also the Muscat name under which it has continued to trade ever since. The building has won awards for its architectural merits and is now protected by law. During the war, the Muscats building was given over to the RAF who used it to maintain the engines of Spitfires that were based here. This, so the family lore has it, was the reason why the building was bombed during the hostilities. Muscats Motors is the franchise holder for BMW, MINI, Land Rover, Jaguar, MG and Authorised Repairers / Parts Distributors for Citroen and Daihatsu.

About

Workshop Team Leader

Overall Purpose

To bridge the gap between technical execution and business strategy by guiding the team to deliver high-quality work. Responsible for driving technical direction, ensuring consistency and optimizing team productivity and efficiency.

Main tasks and responsibilities

Supervise and support technicians in the daily workshop operations.
Provide technical guidance and assist with complex diagnostics and repairs.
Ensure work is carried out according to manufacturer procedures and quality standards with minimal repeat repairs.
Monitor technician productivity and maintain high standards of workmanship.
Ensure correct completion of repair orders and warranty documentation for our warranty department.
Maintain a safe, clean, and organised workshop environment and report any damages as needed.
Report technical or operational issues to the Service Manager or Aftersales Manager if escalation is needed including new parts required or tools.
Plan, schedule, and allocate workshop jobs to technicians based on skill level and availability.
Monitor the progress of repairs to ensure work is completed within agreed timelines.
Coordinate with service advisors regarding job status, priorities, and customer deadlines.
Ensure efficient use of workshop capacity and resources.
Monitor productivity and workshop performance.
Ensure workshop operations comply with company procedures and franchise standards.
To ensure the CitNOW and other manufacture targets including upselling are being reached and bonuses gained.