Operations Manager - Freight Services

Key Responsibilities

• Delivery Planning: Organise daily trailer movements, allocating routes and schedules according to delivery priorities, available resources and customer requirements.
• Team Leadership: Direct and support drivers and operational personnel, coordinating workloads and ensuring that daily activities are completed efficiently and within the required timeframes.
• Operational Management: Respond promptly to transport disruptions, vehicle or equipment concerns and other unexpected situations, implementing practical solutions to keep operations running smoothly.
• Client Coordination: Serve as a key contact for customers regarding local trailer movements, providing updates, responding to queries and maintaining positive working relationships.
• Loading and Unloading Oversight: Oversee trailer handling activities to ensure goods are processed correctly, efficiently and in line with expected operational standards.
• Shipment Tracking: Use logistics systems to monitor consignments, record delivery progress and maintain accurate operational information for reporting and follow-up purposes.
• Compliance and Safety: Work closely with relevant departments to ensure transport activities are carried out in accordance with internal procedures, applicable regulations and workplace safety requirements.
• Operational Efficiency: Review working practices and identify opportunities to improve productivity, reduce unnecessary expenditure and make better use of operational resources.
• Fleet Coordination: Liaise with international operations and maintenance colleagues to support trailer availability and ensure equipment required for outbound movements is appropriately maintained and ready for use.
• Trailer Control: Maintain reliable records showing the whereabouts, availability and condition of trailers located at ports, customer premises and Company facilities.

Qualifications, Skills and Attributes

• Education: Relevant qualifications in Logistics, Supply Chain Management, Transport Management, Business Operations or a related discipline would be considered an advantage.
• Experience: A solid professional background within logistics, transport, supply chain or a related operational environment is required. Previous responsibility for coordinating people, deliveries or fleet activities would be highly beneficial.
• Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.
• Communication Skills: Strong written and verbal communication abilities, with the confidence to communicate effectively with clients, drivers, colleagues and other operational stakeholders.
• Interpersonal Skills: A collaborative and professional approach, together with the ability to lead people, maintain productive working relationships and manage different personalities in a busy environment.
• Technical Skills: Good understanding of fleet and transport equipment operations, complemented by confidence using logistics systems and a strong working knowledge of Microsoft applications.
• Organisation: Excellent planning and coordination abilities, with the capacity to manage competing operational requirements and determine priorities effectively.
• Self-Motivated: A proactive and dependable approach, with the initiative to take ownership of daily operations and follow matters through to completion.
• Problem-Solving: Able to remain composed under pressure, respond effectively to unexpected operational issues and make practical decisions while working to demanding deadlines.

What's on Offer

• Employment: A position within an established organisation operating in the transport and logistics sector.
• Working Hours: Full-time working hours.
• Career Development: The opportunity to strengthen your operational and leadership experience within a busy logistics environment and contribute directly to the continued improvement of local transport operations.