Deputy Front Office Manager

About This Job

About Us

At Saint James Hospital Group, we bring over 25 years of healthcare expertise, known for our excellence, innovation, and advanced technology. Join our dynamic team that values collaboration, continuous learning, and personal growth.

Job Summary:

The Deputy Front Office Manager plays a pivotal role in ensuring the smooth and efficient operation of the front office department. This individual assists the Front Office Manager in overseeing daily activities, managing staff and delivering exceptional guest experiences. The role requires a hands on leader with a strong focus on customer service, team management and operational excellence.

Responsibilities:

• Supervise daily front office operations at reception and ensure all front office activities are performed efficiently and in accordance with established policies and procedures.
• Act as the primary point of contact for resolving patient issues, complaints, or requests promptly and professionally.
• Support the recruitment, selection of new front office staff, ensuring a smooth transition into the department.
• Provide structured onboarding and training to new recruits to ensure a smooth integration into front office operations.
• Deliver ongoing training and refresher sessions to existing staff to maintain high service standards and ensure they are updated on policies, procedures and systems.
• Schedule and manage team shifts to ensure adequate coverage at all times.
• Motivate and mentor team members to provide exceptional service and achieve departmental goals.
• Conduct regular performance reviews and provide constructive feedback to staff and manager.
• Responsible when the manager is not available.
• To discuss with FOH manager before taking decisions.
• Ensure accurate billing, credit handling and cash transactions at the front desk.
• Generate and analyze monthly departmental reports.
• Communicate effectively with team members and senior management to align on objectives and resolve challenges.
• Act as a liaison between the front office and other departments to ensure coordinated operations.
• Participate in departmental meetings and contribute to strategic planning initiatives.

Qualifications

• Proven experience in front office operations
• Strong knowledge of hospitality management systems
• Excellent interpersonal and communication skills
• Ability to lead, motivate and develop a diverse team.
• Strong problem solving and decision-making abilities
• Flexibility to work various shifts, including weekends and holidays

What’s in it for you

• Internal training programs and skill development initiatives
• Support with training and professional development
• Employee referral bonus incentive
• Complimentary daily Lunch
• Staff and family discounts on hospital services and fees
• Staff Discounts on products and services from our subsidiaries
• State-of-the-art equipment and technology